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Captions were made with the support of NZ On Air. www.able.co.nz Copyright Able 2023 www.able.co.nz Copyright Able 2023 www.able.co.nz Copyright Able 2023 www.able.co.nz Copyright Able 2023 - Tonight — we're on the trail of a concreter - Tonight — we're on the trail of a concreter - Tonight — we're on the trail of a concreter - Tonight — we're on the trail of a concreter who pocketed sums of money, then left without finishing the jobs. who pocketed sums of money, then left without finishing the jobs. who pocketed sums of money, then left without finishing the jobs. who pocketed sums of money, then left without finishing the jobs. - So what can you tell me about those jobs? - So what can you tell me about those jobs? - So what can you tell me about those jobs? - So what can you tell me about those jobs? - And what to do if you arrive at your holiday accommodation and find some unwelcome surprises? - And what to do if you arrive at your holiday accommodation and find some unwelcome surprises? - And what to do if you arrive at your holiday accommodation and find some unwelcome surprises? - And what to do if you arrive at your holiday accommodation and find some unwelcome surprises? - And what to do if you arrive at your holiday accommodation and find some unwelcome surprises? - And what to do if you arrive at your holiday accommodation and find some unwelcome surprises? - You're kidding me. - You're kidding me. - Plus, remember this? - Plus, remember this? - Exploding into life — I've never seen anything like it. - Exploding into life — I've never seen anything like it. - Exploding into life — I've never seen anything like it. - Exploding into life — I've never seen anything like it. It was almost like a geyser coming through. It was pretty horrific. It was almost like a geyser coming through. It was pretty horrific. It was almost like a geyser coming through. It was pretty horrific. It was almost like a geyser coming through. It was pretty horrific. - We're back with Nicole and Aaron to see if Watercare has come to the party. - We're back with Nicole and Aaron to see if Watercare has come to the party. - We're back with Nicole and Aaron to see if Watercare has come to the party. - We're back with Nicole and Aaron to see if Watercare has come to the party. - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - I really did wanna jump down that telly and give him a little tickle, if you know what I mean! - Tena koutou katoa. Welcome to the show. - Tena koutou katoa. Welcome to the show. - Tena koutou katoa. Welcome to the show. - Tena koutou katoa. Welcome to the show. Making a name for yourself can be great... Making a name for yourself can be great... Making a name for yourself can be great... Making a name for yourself can be great... if it's for the right reasons. if it's for the right reasons. if it's for the right reasons. if it's for the right reasons. But the concreter in our next story is being talked about for all the wrong ones. But the concreter in our next story is being talked about for all the wrong ones. But the concreter in our next story is being talked about for all the wrong ones. But the concreter in our next story is being talked about for all the wrong ones. But the concreter in our next story is being talked about for all the wrong ones. But the concreter in our next story is being talked about for all the wrong ones. - He's become known in some South Island towns, - He's become known in some South Island towns, - He's become known in some South Island towns, - He's become known in some South Island towns, for taking sums of money from clients, then vanishing before the job is complete. for taking sums of money from clients, then vanishing before the job is complete. for taking sums of money from clients, then vanishing before the job is complete. for taking sums of money from clients, then vanishing before the job is complete. for taking sums of money from clients, then vanishing before the job is complete. for taking sums of money from clients, then vanishing before the job is complete. Kaitlin has the story. Kaitlin has the story. - KAITLIN: We're getting to know the new guy in town. - KAITLIN: We're getting to know the new guy in town. - KAITLIN: We're getting to know the new guy in town. - KAITLIN: We're getting to know the new guy in town. - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - We've got his cordless drill, a strop, pair of pliers... - Really good wheelbarrow, a rake, and a sledge hammer. - Really good wheelbarrow, a rake, and a sledge hammer. - Really good wheelbarrow, a rake, and a sledge hammer. - Really good wheelbarrow, a rake, and a sledge hammer. - Really good wheelbarrow, a rake, and a sledge hammer. - Really good wheelbarrow, a rake, and a sledge hammer. - His jobs still to finish... - His jobs still to finish... - He dug up all the old asphalt and left us with mud. - He dug up all the old asphalt and left us with mud. - He dug up all the old asphalt and left us with mud. - He dug up all the old asphalt and left us with mud. - He dug up all the old asphalt and left us with mud. - He dug up all the old asphalt and left us with mud. - ...his bills left to pay... - ...his bills left to pay... - ...his bills left to pay... - ...his bills left to pay... - Smashed the signs off the back of the truck. - Smashed the signs off the back of the truck. He scratched the back of the digger and put a big dent in the bottom corner of it. He scratched the back of the digger and put a big dent in the bottom corner of it. He scratched the back of the digger and put a big dent in the bottom corner of it. He scratched the back of the digger and put a big dent in the bottom corner of it. - Everything's here but the tradie himself, Samuel White. - Everything's here but the tradie himself, Samuel White. - Everything's here but the tradie himself, Samuel White. - Everything's here but the tradie himself, Samuel White. - Everything's here but the tradie himself, Samuel White. - Everything's here but the tradie himself, Samuel White. So you don't think he's here anymore? So you don't think he's here anymore? - He's not in Invercargill, I'm sure of it. - He's not in Invercargill, I'm sure of it. - He's not in Invercargill, I'm sure of it. - He's not in Invercargill, I'm sure of it. - It's heartbreaking, really, - It's heartbreaking, really, - It's heartbreaking, really, - It's heartbreaking, really, to know that there are people out there that will do this. to know that there are people out there that will do this. to know that there are people out there that will do this. to know that there are people out there that will do this. - It was March when Sam first came into the picture for Yvette, - It was March when Sam first came into the picture for Yvette, - It was March when Sam first came into the picture for Yvette, - It was March when Sam first came into the picture for Yvette, who'd been longing to redo her driveway in Invercargill. who'd been longing to redo her driveway in Invercargill. who'd been longing to redo her driveway in Invercargill. who'd been longing to redo her driveway in Invercargill. - It was time. It was just old and tired. - It was time. It was just old and tired. - It was time. It was just old and tired. - It was time. It was just old and tired. - And Catherine had plans to build a barn. - And Catherine had plans to build a barn. - And Catherine had plans to build a barn. - And Catherine had plans to build a barn. Both saw an advert on a community Facebook page Both saw an advert on a community Facebook page Both saw an advert on a community Facebook page Both saw an advert on a community Facebook page coming from a concrete layer, Sam, who was starting out on his own. coming from a concrete layer, Sam, who was starting out on his own. coming from a concrete layer, Sam, who was starting out on his own. coming from a concrete layer, Sam, who was starting out on his own. - He was really nice, easy to talk to. - He was really nice, easy to talk to. - He was really nice, easy to talk to. - He was really nice, easy to talk to. He didn't seem the least bit dodgy, anyway. He didn't seem the least bit dodgy, anyway. He didn't seem the least bit dodgy, anyway. He didn't seem the least bit dodgy, anyway. - Gave him a call and asked him to come out for a quote and he came in the cheapest. - Gave him a call and asked him to come out for a quote and he came in the cheapest. - Gave him a call and asked him to come out for a quote and he came in the cheapest. - Gave him a call and asked him to come out for a quote and he came in the cheapest. - Gave him a call and asked him to come out for a quote and he came in the cheapest. - Gave him a call and asked him to come out for a quote and he came in the cheapest. - Sam was charging about $5000 less than other concreters; - Sam was charging about $5000 less than other concreters; - Sam was charging about $5000 less than other concreters; - Sam was charging about $5000 less than other concreters; $14,500 to do her driveway and a small pad... $14,500 to do her driveway and a small pad... $14,500 to do her driveway and a small pad... $14,500 to do her driveway and a small pad... if she paid half upfront and in cash. if she paid half upfront and in cash. if she paid half upfront and in cash. if she paid half upfront and in cash. And did you have that kind of money? And did you have that kind of money? - Nope, no. - Nope, no. No, I had to get out a personal loan to pay for it... No, I had to get out a personal loan to pay for it... No, I had to get out a personal loan to pay for it... No, I had to get out a personal loan to pay for it... No, I had to get out a personal loan to pay for it... No, I had to get out a personal loan to pay for it... Which I'm paying back. Which I'm paying back. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. - Catherine also paid Sam a deposit, handing over $7500 to get things underway. Did you get anything in writing? Did you get anything in writing? Did you get anything in writing? Did you get anything in writing? - No. - No. But I just wouldn't have expected to... really, yeah. But I just wouldn't have expected to... really, yeah. But I just wouldn't have expected to... really, yeah. But I just wouldn't have expected to... really, yeah. - And why is that? - And why is that? - I don't know. - I don't know. I've never done anything like that before, really, you know? I've never done anything like that before, really, you know? I've never done anything like that before, really, you know? I've never done anything like that before, really, you know? - You trusted him? - Yeah, I trusted him, yeah. - You trusted him? - Yeah, I trusted him, yeah. - You trusted him? - Yeah, I trusted him, yeah. - You trusted him? - Yeah, I trusted him, yeah. - And he gave you a reason to, soon getting stuck into the job. - And he gave you a reason to, soon getting stuck into the job. - And he gave you a reason to, soon getting stuck into the job. - And he gave you a reason to, soon getting stuck into the job. - Got a digger in and he dug it out deeper, - Got a digger in and he dug it out deeper, - Got a digger in and he dug it out deeper, - Got a digger in and he dug it out deeper, and he put in all the boxing and everything and carted in the gravel. and he put in all the boxing and everything and carted in the gravel. and he put in all the boxing and everything and carted in the gravel. and he put in all the boxing and everything and carted in the gravel. and he put in all the boxing and everything and carted in the gravel. and he put in all the boxing and everything and carted in the gravel. - But they say it wasn't long before Sam ran out of steam. - But they say it wasn't long before Sam ran out of steam. - But they say it wasn't long before Sam ran out of steam. - But they say it wasn't long before Sam ran out of steam. - And he said, 'Oh, look, I need more money for gravel.' - And he said, 'Oh, look, I need more money for gravel.' - And he said, 'Oh, look, I need more money for gravel.' - And he said, 'Oh, look, I need more money for gravel.' Then he said, 'I've ordered the wrong mesh and I have to come up with another $1000,' Then he said, 'I've ordered the wrong mesh and I have to come up with another $1000,' Then he said, 'I've ordered the wrong mesh and I have to come up with another $1000,' Then he said, 'I've ordered the wrong mesh and I have to come up with another $1000,' Then he said, 'I've ordered the wrong mesh and I have to come up with another $1000,' Then he said, 'I've ordered the wrong mesh and I have to come up with another $1000,' and I'd given him $1000 for running costs as well, yeah. and I'd given him $1000 for running costs as well, yeah. and I'd given him $1000 for running costs as well, yeah. and I'd given him $1000 for running costs as well, yeah. and I'd given him $1000 for running costs as well, yeah. and I'd given him $1000 for running costs as well, yeah. So he got $10,500. So he got $10,500. - And another $5000 from Yvette to hire equipment. - And another $5000 from Yvette to hire equipment. - And another $5000 from Yvette to hire equipment. - And another $5000 from Yvette to hire equipment. - A lot of humming and hawing, - A lot of humming and hawing, but then we decided, well, you know, he's here every day, but then we decided, well, you know, he's here every day, but then we decided, well, you know, he's here every day, but then we decided, well, you know, he's here every day, he's doing the work, you know, let's give him that money. he's doing the work, you know, let's give him that money. he's doing the work, you know, let's give him that money. he's doing the work, you know, let's give him that money. - But did that money go to the hire company? - But did that money go to the hire company? - But did that money go to the hire company? - But did that money go to the hire company? - He hasn't even paid us five grand all up, so that's interesting. - He hasn't even paid us five grand all up, so that's interesting. - He hasn't even paid us five grand all up, so that's interesting. - He hasn't even paid us five grand all up, so that's interesting. - He hasn't even paid us five grand all up, so that's interesting. - He hasn't even paid us five grand all up, so that's interesting. - Sam borrowed a bunch of gear from Southland Hire... - Sam borrowed a bunch of gear from Southland Hire... - Sam borrowed a bunch of gear from Southland Hire... - Sam borrowed a bunch of gear from Southland Hire... - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Concrete saws, concrete breakers, diggers, trucks and laser levels, plate compactors. - Phil says for the first month, Sam paid his bills on time, - Phil says for the first month, Sam paid his bills on time, - Phil says for the first month, Sam paid his bills on time, - Phil says for the first month, Sam paid his bills on time, but then his machines were coming back empty of fuel, damaged or not at all. but then his machines were coming back empty of fuel, damaged or not at all. but then his machines were coming back empty of fuel, damaged or not at all. but then his machines were coming back empty of fuel, damaged or not at all. but then his machines were coming back empty of fuel, damaged or not at all. but then his machines were coming back empty of fuel, damaged or not at all. - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... - He left a plate compactor on site and he attempted to pull it apart himself... We're not— Yeah, we don't know what he was up to there. We're not— Yeah, we don't know what he was up to there. We're not— Yeah, we don't know what he was up to there. We're not— Yeah, we don't know what he was up to there. There's a big dent in there that we've pulled out where we can, There's a big dent in there that we've pulled out where we can, There's a big dent in there that we've pulled out where we can, There's a big dent in there that we've pulled out where we can, but he's done all that damage through the bottom there. but he's done all that damage through the bottom there. but he's done all that damage through the bottom there. but he's done all that damage through the bottom there. - He says Sam owes him over $4500. - He says Sam owes him over $4500. - He says Sam owes him over $4500. - He says Sam owes him over $4500. - Pretty gut-wrenching, really. - Pretty gut-wrenching, really. Especially when you're trying to give a young guy a start and help him out. Especially when you're trying to give a young guy a start and help him out. Especially when you're trying to give a young guy a start and help him out. Especially when you're trying to give a young guy a start and help him out. Especially when you're trying to give a young guy a start and help him out. Especially when you're trying to give a young guy a start and help him out. - After about a month, Catherine and Yvette realised things weren't stacking up. - After about a month, Catherine and Yvette realised things weren't stacking up. - After about a month, Catherine and Yvette realised things weren't stacking up. - After about a month, Catherine and Yvette realised things weren't stacking up. - After about a month, Catherine and Yvette realised things weren't stacking up. - After about a month, Catherine and Yvette realised things weren't stacking up. - I kept texting him and texting him. - I kept texting him and texting him. - I kept texting him and texting him. - I kept texting him and texting him. I said, 'Look, I know it's hard and you're busy and everything, I said, 'Look, I know it's hard and you're busy and everything, I said, 'Look, I know it's hard and you're busy and everything, I said, 'Look, I know it's hard and you're busy and everything, 'but it would be nice... Nice to hear from you.' 'but it would be nice... Nice to hear from you.' 'but it would be nice... Nice to hear from you.' 'but it would be nice... Nice to hear from you.' - He came round and said that, 'Look, this job has taken way too long,' - He came round and said that, 'Look, this job has taken way too long,' - He came round and said that, 'Look, this job has taken way too long,' - He came round and said that, 'Look, this job has taken way too long,' - He came round and said that, 'Look, this job has taken way too long,' - He came round and said that, 'Look, this job has taken way too long,' and that the next fine day he'll get back into it and get it done. and that the next fine day he'll get back into it and get it done. and that the next fine day he'll get back into it and get it done. and that the next fine day he'll get back into it and get it done. Well, we had perfect weather over that entire time... Well, we had perfect weather over that entire time... Well, we had perfect weather over that entire time... Well, we had perfect weather over that entire time... Well, we had perfect weather over that entire time... Well, we had perfect weather over that entire time... and we never saw him. and we never saw him. - A week into May, she posted on Facebook, warning people about Sam's work. - A week into May, she posted on Facebook, warning people about Sam's work. - A week into May, she posted on Facebook, warning people about Sam's work. - A week into May, she posted on Facebook, warning people about Sam's work. - A week into May, she posted on Facebook, warning people about Sam's work. - A week into May, she posted on Facebook, warning people about Sam's work. What Yvette and Catherine didn't know, What Yvette and Catherine didn't know, was that Sam had just started work for another concreting company, was that Sam had just started work for another concreting company, was that Sam had just started work for another concreting company, was that Sam had just started work for another concreting company, was that Sam had just started work for another concreting company, was that Sam had just started work for another concreting company, and news soon spread to his new boss. and news soon spread to his new boss. and news soon spread to his new boss. and news soon spread to his new boss. - So I had him up about it. - So I had him up about it. Hit him up, said, 'Mate, I can't have you working for me Hit him up, said, 'Mate, I can't have you working for me Hit him up, said, 'Mate, I can't have you working for me Hit him up, said, 'Mate, I can't have you working for me 'while this is popping up on these newsfeeds around town.' 'while this is popping up on these newsfeeds around town.' 'while this is popping up on these newsfeeds around town.' 'while this is popping up on these newsfeeds around town.' - Sam admitted he had three jobs in town still to finish. - Sam admitted he had three jobs in town still to finish. - Sam admitted he had three jobs in town still to finish. - Sam admitted he had three jobs in town still to finish. - And when I said, 'What's left to do?' - And when I said, 'What's left to do?' He said, 'Oh, that's pretty much all dug out, ready to go. He said, 'Oh, that's pretty much all dug out, ready to go. He said, 'Oh, that's pretty much all dug out, ready to go. He said, 'Oh, that's pretty much all dug out, ready to go. 'We just need to supply the concrete.' 'We just need to supply the concrete.' - Not exactly how Mark would put it. - Not exactly how Mark would put it. - Not exactly how Mark would put it. - Not exactly how Mark would put it. - It wasn't even, it wasn't even really dug out enough. - It wasn't even, it wasn't even really dug out enough. - It wasn't even, it wasn't even really dug out enough. - It wasn't even, it wasn't even really dug out enough. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. And he under under-measured the job — like he quoted about 130m2 and it's actually sort of 180m2. - And without the proper drainage, - And without the proper drainage, - And without the proper drainage, - And without the proper drainage, - Yeah, all the water was gonna just be flowing onto Yvette's back lawn. - Yeah, all the water was gonna just be flowing onto Yvette's back lawn. - Yeah, all the water was gonna just be flowing onto Yvette's back lawn. - Yeah, all the water was gonna just be flowing onto Yvette's back lawn. - Mark offered to help sort the jobs out at no cost. - Mark offered to help sort the jobs out at no cost. - Mark offered to help sort the jobs out at no cost. - Mark offered to help sort the jobs out at no cost. - We spoke about it that night and he said, 'Oh, if you can help me out, that'll be awesome.' - We spoke about it that night and he said, 'Oh, if you can help me out, that'll be awesome.' - We spoke about it that night and he said, 'Oh, if you can help me out, that'll be awesome.' - We spoke about it that night and he said, 'Oh, if you can help me out, that'll be awesome.' - We spoke about it that night and he said, 'Oh, if you can help me out, that'll be awesome.' - We spoke about it that night and he said, 'Oh, if you can help me out, that'll be awesome.' - But the next day he didn't show up. - But the next day he didn't show up. - But the next day he didn't show up. - But the next day he didn't show up. - He just did a runner. Never seen him again. - He just did a runner. Never seen him again. - He just did a runner. Never seen him again. - He just did a runner. Never seen him again. - And we've discovered it's not the first time. - And we've discovered it's not the first time. - And we've discovered it's not the first time. - And we've discovered it's not the first time. Not long before Sam showed up here, he'd been way up in Blenheim, Not long before Sam showed up here, he'd been way up in Blenheim, Not long before Sam showed up here, he'd been way up in Blenheim, Not long before Sam showed up here, he'd been way up in Blenheim, Not long before Sam showed up here, he'd been way up in Blenheim, Not long before Sam showed up here, he'd been way up in Blenheim, but we're told he didn't stick around to finish the job there either. but we're told he didn't stick around to finish the job there either. but we're told he didn't stick around to finish the job there either. but we're told he didn't stick around to finish the job there either. - We employed Sam to come in, and do an approximately 60m2 new pad, - We employed Sam to come in, and do an approximately 60m2 new pad, - We employed Sam to come in, and do an approximately 60m2 new pad, - We employed Sam to come in, and do an approximately 60m2 new pad, - We employed Sam to come in, and do an approximately 60m2 new pad, - We employed Sam to come in, and do an approximately 60m2 new pad, and then seal it along with the other 40-odd m2 of pre-existing concrete. and then seal it along with the other 40-odd m2 of pre-existing concrete. and then seal it along with the other 40-odd m2 of pre-existing concrete. and then seal it along with the other 40-odd m2 of pre-existing concrete. and then seal it along with the other 40-odd m2 of pre-existing concrete. and then seal it along with the other 40-odd m2 of pre-existing concrete. - For that, Mike paid Sam $6300. - For that, Mike paid Sam $6300. - For that, Mike paid Sam $6300. - For that, Mike paid Sam $6300. - We did an initial first payment with him of $3500, - We did an initial first payment with him of $3500, - We did an initial first payment with him of $3500, - We did an initial first payment with him of $3500, and then we paid out the rest of the balance and then we paid out the rest of the balance and then we paid out the rest of the balance and then we paid out the rest of the balance after he had asked my wife Tania if he could get the full payment after he had asked my wife Tania if he could get the full payment after he had asked my wife Tania if he could get the full payment after he had asked my wife Tania if he could get the full payment after he had asked my wife Tania if he could get the full payment after he had asked my wife Tania if he could get the full payment in full before the job was completed because he needed it for his family. in full before the job was completed because he needed it for his family. in full before the job was completed because he needed it for his family. in full before the job was completed because he needed it for his family. in full before the job was completed because he needed it for his family. in full before the job was completed because he needed it for his family. And poured the concrete, set it, and then disappeared. And poured the concrete, set it, and then disappeared. And poured the concrete, set it, and then disappeared. And poured the concrete, set it, and then disappeared. And poured the concrete, set it, and then disappeared. And poured the concrete, set it, and then disappeared. - They ended up using other contractors to complete the work — - They ended up using other contractors to complete the work — - They ended up using other contractors to complete the work — - They ended up using other contractors to complete the work — another $3500. another $3500. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - Tania and I were both just gutted to hear that it had happened to somebody else on a larger scale. - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... - I'm paying this $16,000 loan back, for a dug up driveway that turned into a mud pit... And he's gone. And he's gone. - So we went looking for the 26-year-old. - So we went looking for the 26-year-old. - So we went looking for the 26-year-old. - So we went looking for the 26-year-old. On paper, he's Samuel Lance Arapuke White, On paper, he's Samuel Lance Arapuke White, On paper, he's Samuel Lance Arapuke White, On paper, he's Samuel Lance Arapuke White, but he also goes by the last name Howard, but he also goes by the last name Howard, but he also goes by the last name Howard, but he also goes by the last name Howard, which sounds a lot like Howley, which sounds a lot like Howley, which sounds a lot like Howley, which sounds a lot like Howley, the name of another concreter in Invercargill. the name of another concreter in Invercargill. the name of another concreter in Invercargill. the name of another concreter in Invercargill. That Sam told us the mix-ups caused him a lot of grief That Sam told us the mix-ups caused him a lot of grief That Sam told us the mix-ups caused him a lot of grief That Sam told us the mix-ups caused him a lot of grief and wants people to know if they aren't handed one of his business cards and wants people to know if they aren't handed one of his business cards and wants people to know if they aren't handed one of his business cards and wants people to know if they aren't handed one of his business cards they're not dealing with Sam Howley concrete. they're not dealing with Sam Howley concrete. they're not dealing with Sam Howley concrete. they're not dealing with Sam Howley concrete. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. As for the Sam we are after, he seemed just as keen to distance himself from his work. - What do you mean? - What do you mean? - They're looking for Sam. I'm speaking with Sam. - They're looking for Sam. I'm speaking with Sam. - They're looking for Sam. I'm speaking with Sam. - They're looking for Sam. I'm speaking with Sam. - They're looking for Sam. I'm speaking with Sam. - They're looking for Sam. I'm speaking with Sam. - Yeah, and this is your number. - Yeah, and this is your number. And I know it's your number, Sam, because I've seen text messages And I know it's your number, Sam, because I've seen text messages And I know it's your number, Sam, because I've seen text messages And I know it's your number, Sam, because I've seen text messages that you've had with Yvette and Catherine. that you've had with Yvette and Catherine. So what can you tell me about those jobs? So what can you tell me about those jobs? So what can you tell me about those jobs? So what can you tell me about those jobs? - But you did start them and just didn't finish them. - But you did start them and just didn't finish them. - But you did start them and just didn't finish them. - But you did start them and just didn't finish them. - But you did start them and just didn't finish them. - But you did start them and just didn't finish them. - Because I've been there. I've seen them on site. - Because I've been there. I've seen them on site. - Because I've been there. I've seen them on site. - Because I've been there. I've seen them on site. - So what happened? - So what happened? - Except that honestly doesn't add up with the extra 8 grand Yvette and Catherine have paid him. - Except that honestly doesn't add up with the extra 8 grand Yvette and Catherine have paid him. - Except that honestly doesn't add up with the extra 8 grand Yvette and Catherine have paid him. - Except that honestly doesn't add up with the extra 8 grand Yvette and Catherine have paid him. - Except that honestly doesn't add up with the extra 8 grand Yvette and Catherine have paid him. - Except that honestly doesn't add up with the extra 8 grand Yvette and Catherine have paid him. You've still got to finish the job; you don't get paid in full upfront. You've still got to finish the job; you don't get paid in full upfront. You've still got to finish the job; you don't get paid in full upfront. You've still got to finish the job; you don't get paid in full upfront. (LINE BEEPS) (LINE BEEPS) Sam's refused to answer our questions since, Sam's refused to answer our questions since, Sam's refused to answer our questions since, Sam's refused to answer our questions since, and his jobs might have still looked like this... and his jobs might have still looked like this... and his jobs might have still looked like this... and his jobs might have still looked like this... and his jobs might have still looked like this... and his jobs might have still looked like this... if not for the intervention from the NZ Concrete Contractors Association. if not for the intervention from the NZ Concrete Contractors Association. if not for the intervention from the NZ Concrete Contractors Association. if not for the intervention from the NZ Concrete Contractors Association. if not for the intervention from the NZ Concrete Contractors Association. if not for the intervention from the NZ Concrete Contractors Association. When it caught wind of what had happened at Yvette's place, When it caught wind of what had happened at Yvette's place, When it caught wind of what had happened at Yvette's place, When it caught wind of what had happened at Yvette's place, it got together a team of local contractors it got together a team of local contractors it got together a team of local contractors it got together a team of local contractors all showing up one frosty morning — all showing up one frosty morning — all showing up one frosty morning — all showing up one frosty morning — Wagener Construction, Mark Sheehan Concreting, Wagener Construction, Mark Sheehan Concreting, Wagener Construction, Mark Sheehan Concreting, Wagener Construction, Mark Sheehan Concreting, Sam Howley Concrete, Sam Howley Concrete, Brad Warnock, Rohan Mason Plumbing, Brad Warnock, Rohan Mason Plumbing, Brad Warnock, Rohan Mason Plumbing, Brad Warnock, Rohan Mason Plumbing, Wilson Concrete Pumping and Precision Concrete Cutting — Wilson Concrete Pumping and Precision Concrete Cutting — Wilson Concrete Pumping and Precision Concrete Cutting — Wilson Concrete Pumping and Precision Concrete Cutting — all giving their time for free. all giving their time for free. all giving their time for free. all giving their time for free. And Allied Concrete donating 7 grands-worth of concrete. And Allied Concrete donating 7 grands-worth of concrete. And Allied Concrete donating 7 grands-worth of concrete. And Allied Concrete donating 7 grands-worth of concrete. And Allied Concrete donating 7 grands-worth of concrete. And Allied Concrete donating 7 grands-worth of concrete. - Good to get it done for Yvette, you know, only too happy to help really. - Good to get it done for Yvette, you know, only too happy to help really. - Good to get it done for Yvette, you know, only too happy to help really. - Good to get it done for Yvette, you know, only too happy to help really. - Good to get it done for Yvette, you know, only too happy to help really. - Good to get it done for Yvette, you know, only too happy to help really. It's been good and she put on a pretty mean morning tea so that was worth coming along. It's been good and she put on a pretty mean morning tea so that was worth coming along. It's been good and she put on a pretty mean morning tea so that was worth coming along. It's been good and she put on a pretty mean morning tea so that was worth coming along. It's been good and she put on a pretty mean morning tea so that was worth coming along. It's been good and she put on a pretty mean morning tea so that was worth coming along. - How does it feel seeing it all done like this? - How does it feel seeing it all done like this? - How does it feel seeing it all done like this? - How does it feel seeing it all done like this? - Oh, it's fantastic. - Oh, it's fantastic. Absolutely fantastic, you know? Absolutely fantastic, you know? It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. It brings you to tears, you know, sort of like, seeing that it's done. It's finally done. - And Catherine can soon say the same. - And Catherine can soon say the same. - And Catherine can soon say the same. - And Catherine can soon say the same. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - I've got some really nice friends who are actually going to finish off the job for me at cost. - It's been costly, but She and Yvette know better for next time. - It's been costly, but She and Yvette know better for next time. - It's been costly, but She and Yvette know better for next time. - It's been costly, but She and Yvette know better for next time. - Read reviews, ask around, don't pay out extra, - Read reviews, ask around, don't pay out extra, - Read reviews, ask around, don't pay out extra, - Read reviews, ask around, don't pay out extra, make sure you keep receipts, phone calls, text messages, everything. make sure you keep receipts, phone calls, text messages, everything. make sure you keep receipts, phone calls, text messages, everything. make sure you keep receipts, phone calls, text messages, everything. make sure you keep receipts, phone calls, text messages, everything. make sure you keep receipts, phone calls, text messages, everything. - Maybe not look for the absolute cheapest price and try to go for someone who's been in the game. - Maybe not look for the absolute cheapest price and try to go for someone who's been in the game. - Maybe not look for the absolute cheapest price and try to go for someone who's been in the game. - Maybe not look for the absolute cheapest price and try to go for someone who's been in the game. - Maybe not look for the absolute cheapest price and try to go for someone who's been in the game. - Maybe not look for the absolute cheapest price and try to go for someone who's been in the game. There's a few concreters in this town that that have been in the game for a while There's a few concreters in this town that that have been in the game for a while There's a few concreters in this town that that have been in the game for a while There's a few concreters in this town that that have been in the game for a while and they'll do a good job and they've got good reputations. and they'll do a good job and they've got good reputations. and they'll do a good job and they've got good reputations. and they'll do a good job and they've got good reputations. But yeah, for somebody looking to get a job done, just do your homework. But yeah, for somebody looking to get a job done, just do your homework. But yeah, for somebody looking to get a job done, just do your homework. But yeah, for somebody looking to get a job done, just do your homework. But yeah, for somebody looking to get a job done, just do your homework. But yeah, for somebody looking to get a job done, just do your homework. - Yvette sure knows who she can count on now. - Yvette sure knows who she can count on now. - Yvette sure knows who she can count on now. - Yvette sure knows who she can count on now. - I cannot thank these people enough. - I cannot thank these people enough. - I cannot thank these people enough. - I cannot thank these people enough. I cannot thank you guys enough for coming down and putting it out there — I cannot thank you guys enough for coming down and putting it out there — I cannot thank you guys enough for coming down and putting it out there — I cannot thank you guys enough for coming down and putting it out there — it's just... it's just... everybody's just come out of the woodwork for us. everybody's just come out of the woodwork for us. everybody's just come out of the woodwork for us. everybody's just come out of the woodwork for us. - (EXCLAIMS) - You know, you see the bad in people, - (EXCLAIMS) - You know, you see the bad in people, - (EXCLAIMS) - You know, you see the bad in people, - (EXCLAIMS) - You know, you see the bad in people, but then you see the absolute goodness in people as well, but then you see the absolute goodness in people as well, but then you see the absolute goodness in people as well, but then you see the absolute goodness in people as well, in a story like that, don't you? - Yes, some great Southern kindness. in a story like that, don't you? - Yes, some great Southern kindness. in a story like that, don't you? - Yes, some great Southern kindness. in a story like that, don't you? - Yes, some great Southern kindness. - Yeah, look, a couple of top tips from the New Zealand Concrete Contractors Association — - Yeah, look, a couple of top tips from the New Zealand Concrete Contractors Association — - Yeah, look, a couple of top tips from the New Zealand Concrete Contractors Association — - Yeah, look, a couple of top tips from the New Zealand Concrete Contractors Association — check out the tradesperson before booking — check out the tradesperson before booking — check out the tradesperson before booking — check out the tradesperson before booking — check their name and company online, and, of course, ask around. check their name and company online, and, of course, ask around. check their name and company online, and, of course, ask around. check their name and company online, and, of course, ask around. - See if they're on the companies register - See if they're on the companies register and check out how long they've been in business — very important. and check out how long they've been in business — very important. and check out how long they've been in business — very important. and check out how long they've been in business — very important. - Yes, and, if you go onto the NZCCA's website, they have a list of the tradies they back. - Yes, and, if you go onto the NZCCA's website, they have a list of the tradies they back. - Yes, and, if you go onto the NZCCA's website, they have a list of the tradies they back. - Yes, and, if you go onto the NZCCA's website, they have a list of the tradies they back. - Yes, and, if you go onto the NZCCA's website, they have a list of the tradies they back. - Yes, and, if you go onto the NZCCA's website, they have a list of the tradies they back. - E haere ake nei, coming up — if you're planning a winter holiday — - E haere ake nei, coming up — if you're planning a winter holiday — - E haere ake nei, coming up — if you're planning a winter holiday — - E haere ake nei, coming up — if you're planning a winter holiday — you lucky devil — but, you're gonna wanna watch this. you lucky devil — but, you're gonna wanna watch this. you lucky devil — but, you're gonna wanna watch this. you lucky devil — but, you're gonna wanna watch this. - Fair Go viewers had a lot to say about... accommodation. - Fair Go viewers had a lot to say about... accommodation. - Fair Go viewers had a lot to say about... accommodation. - Fair Go viewers had a lot to say about... accommodation. - Fair Go viewers had a lot to say about... accommodation. - Fair Go viewers had a lot to say about... accommodation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - Plus, an update on one couples' battle with Watercare over a very messy situation. - And I was a bit abrupt with them. - And I was a bit abrupt with them. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. - ALL: Hooray! - Hip hip! - Hooray! - Happy birthday, mate. - It's your bowel screening test. - Happy birthday, mate. - It's your bowel screening test. I've done mine. - WOMEN: Me too! - Uso, you've got this! # Pull the stick from the test. # Put it in the poo. Just follow the pictures... - Koro. You can 'poo' it! - # Put it in the pottle. Put on the date. - # Put it in the pottle. Put on the date. # Don't delay or procrastinate. # Don't delay or procrastinate. (ALL CHEER) # Early detection can save the day. # # Early detection can save the day. # As you can see, we're actually doing our bit to mitigate everything possible, mate. - Kia ora, nau mai, hoki mai — welcome back. - Kia ora, nau mai, hoki mai — welcome back. - Kia ora, nau mai, hoki mai — welcome back. - Kia ora, nau mai, hoki mai — welcome back. There's a long list to tackle before you head away on holiday — There's a long list to tackle before you head away on holiday — There's a long list to tackle before you head away on holiday — There's a long list to tackle before you head away on holiday — packing bags, organising pet sitters, packing bags, organising pet sitters, packing bags, organising pet sitters, packing bags, organising pet sitters, and leaving the house in some semblance of order. and leaving the house in some semblance of order. and leaving the house in some semblance of order. and leaving the house in some semblance of order. - Also, top of that list is booking somewhere to stay. - Also, top of that list is booking somewhere to stay. - Also, top of that list is booking somewhere to stay. - Also, top of that list is booking somewhere to stay. So what happens when you arrive at your destination So what happens when you arrive at your destination So what happens when you arrive at your destination So what happens when you arrive at your destination and the accommodation is not quite what you signed up for. and the accommodation is not quite what you signed up for. and the accommodation is not quite what you signed up for. and the accommodation is not quite what you signed up for. Alistar went to find out. Alistar went to find out. (JAUNTY POP MUSIC) (JAUNTY POP MUSIC) - ALISTAR: It's a bit of a buzz killer when your expectations... - ALISTAR: It's a bit of a buzz killer when your expectations... - ALISTAR: It's a bit of a buzz killer when your expectations... - ALISTAR: It's a bit of a buzz killer when your expectations... - ALISTAR: It's a bit of a buzz killer when your expectations... - ALISTAR: It's a bit of a buzz killer when your expectations... don't quite match the reality. don't quite match the reality. don't quite match the reality. don't quite match the reality. It's so common, it's become a meme. It's so common, it's become a meme. It's so common, it's become a meme. It's so common, it's become a meme. - TEARFULLY: This is what I wanted, OK? - TEARFULLY: This is what I wanted, OK? - TEARFULLY: This is what I wanted, OK? - TEARFULLY: This is what I wanted, OK? This is— The pastels. This is— The pastels. And this is what I got. And this is what I got. - Fair Go viewers had a lot to say about accommodation. - Fair Go viewers had a lot to say about accommodation. - Fair Go viewers had a lot to say about accommodation. - Fair Go viewers had a lot to say about accommodation. - Fair Go viewers had a lot to say about accommodation. - Fair Go viewers had a lot to say about accommodation. Short-term rentals, hotels, motels that talk a big game but don't quite deliver. Short-term rentals, hotels, motels that talk a big game but don't quite deliver. Short-term rentals, hotels, motels that talk a big game but don't quite deliver. Short-term rentals, hotels, motels that talk a big game but don't quite deliver. Short-term rentals, hotels, motels that talk a big game but don't quite deliver. Short-term rentals, hotels, motels that talk a big game but don't quite deliver. Oh, sh— (RECORD SCRATCH) Oh, sh— (RECORD SCRATCH) Oh, sh— (RECORD SCRATCH) Oh, sh— (RECORD SCRATCH) (MUFFLED SHOUTING) (MUFFLED SHOUTING) Oh. - Oh. Oh. - Oh. Oh! - Sorry. Oh! - Sorry. 17. 17. Oh, you've got to be kidding me. Oh, you've got to be kidding me. Oh, you've got to be kidding me. Oh, you've got to be kidding me. - Australian-based Christine Long had an experience of her own. - Australian-based Christine Long had an experience of her own. - Australian-based Christine Long had an experience of her own. - Australian-based Christine Long had an experience of her own. - Australian-based Christine Long had an experience of her own. - Australian-based Christine Long had an experience of her own. - She booked this Airbnb in Wellington for six nights at $240 a night. - She booked this Airbnb in Wellington for six nights at $240 a night. - She booked this Airbnb in Wellington for six nights at $240 a night. - She booked this Airbnb in Wellington for six nights at $240 a night. - She booked this Airbnb in Wellington for six nights at $240 a night. - She booked this Airbnb in Wellington for six nights at $240 a night. It looked clean and modern and was within her budget. It looked clean and modern and was within her budget. It looked clean and modern and was within her budget. It looked clean and modern and was within her budget. But when she turned up to the building... But when she turned up to the building... But when she turned up to the building... But when she turned up to the building... - Christine says the apartment looked different to the listing. - Christine says the apartment looked different to the listing. - Christine says the apartment looked different to the listing. - Christine says the apartment looked different to the listing. She says it was so dirty that she had to clean a little herself She says it was so dirty that she had to clean a little herself She says it was so dirty that she had to clean a little herself She says it was so dirty that she had to clean a little herself and the bedding was unclean and there was no mattress cover. and the bedding was unclean and there was no mattress cover. and the bedding was unclean and there was no mattress cover. and the bedding was unclean and there was no mattress cover. Plus... Plus... - Looking at Christine's pics, you might think it could be worse, - Looking at Christine's pics, you might think it could be worse, - Looking at Christine's pics, you might think it could be worse, - Looking at Christine's pics, you might think it could be worse, but shouldn't the pictures on the listing be accurate? but shouldn't the pictures on the listing be accurate? but shouldn't the pictures on the listing be accurate? but shouldn't the pictures on the listing be accurate? - By law, under the Fair Trading Act, - By law, under the Fair Trading Act, - By law, under the Fair Trading Act, - By law, under the Fair Trading Act, accommodation providers cannot be misleading people accommodation providers cannot be misleading people accommodation providers cannot be misleading people accommodation providers cannot be misleading people about what they're actually promising about what they're actually promising and what is, in fact, delivered. and what is, in fact, delivered. In Airbnb, there are the host terms and that says In Airbnb, there are the host terms and that says In Airbnb, there are the host terms and that says In Airbnb, there are the host terms and that says that you need to ensure that the availability, what's presented, that you need to ensure that the availability, what's presented, that you need to ensure that the availability, what's presented, that you need to ensure that the availability, what's presented, that you need to ensure that the availability, what's presented, that you need to ensure that the availability, what's presented, how many bedrooms, the cleanliness, the photos, how many bedrooms, the cleanliness, the photos, how many bedrooms, the cleanliness, the photos, how many bedrooms, the cleanliness, the photos, all of that needs to be accurate. all of that needs to be accurate. - But Consumer New Zealand's Gemma Rasmussen says people need to be reasonable. - But Consumer New Zealand's Gemma Rasmussen says people need to be reasonable. - But Consumer New Zealand's Gemma Rasmussen says people need to be reasonable. - But Consumer New Zealand's Gemma Rasmussen says people need to be reasonable. - But Consumer New Zealand's Gemma Rasmussen says people need to be reasonable. - But Consumer New Zealand's Gemma Rasmussen says people need to be reasonable. - Perhaps if a coffee table is different or an artwork has been swapped out, - Perhaps if a coffee table is different or an artwork has been swapped out, - Perhaps if a coffee table is different or an artwork has been swapped out, - Perhaps if a coffee table is different or an artwork has been swapped out, - Perhaps if a coffee table is different or an artwork has been swapped out, - Perhaps if a coffee table is different or an artwork has been swapped out, then that's probably not going to be grounds for complaint. then that's probably not going to be grounds for complaint. then that's probably not going to be grounds for complaint. then that's probably not going to be grounds for complaint. But if you're looking at a completely different setup But if you're looking at a completely different setup But if you're looking at a completely different setup But if you're looking at a completely different setup from the photo that has been represented to you from the photo that has been represented to you from the photo that has been represented to you from the photo that has been represented to you or the house is a lot dirtier, or the house is a lot dirtier, or the house is a lot dirtier, or the house is a lot dirtier, then you do have grounds for complaint. then you do have grounds for complaint. - Christine got in touch with the property managers, Trust Properties, the day she arrived and they said... - Christine got in touch with the property managers, Trust Properties, the day she arrived and they said... - Christine got in touch with the property managers, Trust Properties, the day she arrived and they said... - Christine got in touch with the property managers, Trust Properties, the day she arrived and they said... - Christine got in touch with the property managers, Trust Properties, the day she arrived and they said... - Christine got in touch with the property managers, Trust Properties, the day she arrived and they said... - They also offered her a refund on the second day for the remaining nights — nice! - They also offered her a refund on the second day for the remaining nights — nice! - They also offered her a refund on the second day for the remaining nights — nice! - They also offered her a refund on the second day for the remaining nights — nice! - They also offered her a refund on the second day for the remaining nights — nice! - They also offered her a refund on the second day for the remaining nights — nice! But Christine didn't end up taking it, which, OK, is a surprise, But Christine didn't end up taking it, which, OK, is a surprise, But Christine didn't end up taking it, which, OK, is a surprise, But Christine didn't end up taking it, which, OK, is a surprise, but she was worried about where she was gonna go at such short notice and on her own. but she was worried about where she was gonna go at such short notice and on her own. but she was worried about where she was gonna go at such short notice and on her own. but she was worried about where she was gonna go at such short notice and on her own. but she was worried about where she was gonna go at such short notice and on her own. but she was worried about where she was gonna go at such short notice and on her own. - Trust Properties stand by their listing... - Trust Properties stand by their listing... - Trust Properties stand by their listing... - Trust Properties stand by their listing... - The photos of the listing where Christine stayed are a very honest representation of the property. - The photos of the listing where Christine stayed are a very honest representation of the property. - The photos of the listing where Christine stayed are a very honest representation of the property. - The photos of the listing where Christine stayed are a very honest representation of the property. - The photos of the listing where Christine stayed are a very honest representation of the property. - The photos of the listing where Christine stayed are a very honest representation of the property. - To be fair, trust properties have mostly positive reviews, for this listing and others. - To be fair, trust properties have mostly positive reviews, for this listing and others. - To be fair, trust properties have mostly positive reviews, for this listing and others. - To be fair, trust properties have mostly positive reviews, for this listing and others. - To be fair, trust properties have mostly positive reviews, for this listing and others. - To be fair, trust properties have mostly positive reviews, for this listing and others. Christine was able to leave her own. Christine was able to leave her own. Christine was able to leave her own. Christine was able to leave her own. But as for the accuracy of the pics, we'll leave that up to you to decide. But as for the accuracy of the pics, we'll leave that up to you to decide. But as for the accuracy of the pics, we'll leave that up to you to decide. But as for the accuracy of the pics, we'll leave that up to you to decide. But as for the accuracy of the pics, we'll leave that up to you to decide. But as for the accuracy of the pics, we'll leave that up to you to decide. Did you complain to Airbnb? Did you complain to Airbnb? - Airbnb apologised and directed Christine to the host. - Airbnb apologised and directed Christine to the host. - Airbnb apologised and directed Christine to the host. - Airbnb apologised and directed Christine to the host. It also investigated further It also investigated further and gave Christine a refund for the first night, and gave Christine a refund for the first night, and gave Christine a refund for the first night, and gave Christine a refund for the first night, since she decided to stay in the apartment for the rest of the week, since she decided to stay in the apartment for the rest of the week, since she decided to stay in the apartment for the rest of the week, since she decided to stay in the apartment for the rest of the week, and also promised a team would be sent out to check the property. and also promised a team would be sent out to check the property. and also promised a team would be sent out to check the property. and also promised a team would be sent out to check the property. But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? But what responsibility does Airbnb have to make sure hosts are being honest on its platform? - Airbnb would be vetting descriptions and photos that are uploaded. - Airbnb would be vetting descriptions and photos that are uploaded. - Airbnb would be vetting descriptions and photos that are uploaded. - Airbnb would be vetting descriptions and photos that are uploaded. - Airbnb would be vetting descriptions and photos that are uploaded. - Airbnb would be vetting descriptions and photos that are uploaded. However, when you think about the sheer number of listings in New Zealand, However, when you think about the sheer number of listings in New Zealand, However, when you think about the sheer number of listings in New Zealand, However, when you think about the sheer number of listings in New Zealand, However, when you think about the sheer number of listings in New Zealand, However, when you think about the sheer number of listings in New Zealand, it is possible that things could slip through the cracks. it is possible that things could slip through the cracks. it is possible that things could slip through the cracks. it is possible that things could slip through the cracks. it is possible that things could slip through the cracks. it is possible that things could slip through the cracks. - We asked what that action was. - We asked what that action was. Airbnb didn't tell us about Christine's specific case, Airbnb didn't tell us about Christine's specific case, Airbnb didn't tell us about Christine's specific case, Airbnb didn't tell us about Christine's specific case, but says more than 12,000 listings have been removed globally since April. but says more than 12,000 listings have been removed globally since April. but says more than 12,000 listings have been removed globally since April. but says more than 12,000 listings have been removed globally since April. but says more than 12,000 listings have been removed globally since April. but says more than 12,000 listings have been removed globally since April. - Our hosting quality system identifies listings - Our hosting quality system identifies listings - Our hosting quality system identifies listings - Our hosting quality system identifies listings that may have failed to meet expectations of our community. that may have failed to meet expectations of our community. that may have failed to meet expectations of our community. that may have failed to meet expectations of our community. It also helps provide hosts with more specific and actionable guidance about how they can improve. It also helps provide hosts with more specific and actionable guidance about how they can improve. It also helps provide hosts with more specific and actionable guidance about how they can improve. It also helps provide hosts with more specific and actionable guidance about how they can improve. It also helps provide hosts with more specific and actionable guidance about how they can improve. It also helps provide hosts with more specific and actionable guidance about how they can improve. When repeated or severe violations of our ground rules for hosts are reported, When repeated or severe violations of our ground rules for hosts are reported, When repeated or severe violations of our ground rules for hosts are reported, When repeated or severe violations of our ground rules for hosts are reported, listings may be removed from the platform. listings may be removed from the platform. listings may be removed from the platform. listings may be removed from the platform. - Great to know some action can be taken. - Great to know some action can be taken. - Great to know some action can be taken. - Great to know some action can be taken. So here's some options if things go wrong. So here's some options if things go wrong. So here's some options if things go wrong. So here's some options if things go wrong. - Contact the owner or host straight away. - Contact the owner or host straight away. - Contact the owner or host straight away. - Contact the owner or host straight away. If that isn't working, get in touch with the third party you booked with. If that isn't working, get in touch with the third party you booked with. If that isn't working, get in touch with the third party you booked with. If that isn't working, get in touch with the third party you booked with. Airbnb's policy says to contact them within 72 hours of the issue arising. Airbnb's policy says to contact them within 72 hours of the issue arising. Airbnb's policy says to contact them within 72 hours of the issue arising. Airbnb's policy says to contact them within 72 hours of the issue arising. Airbnb's policy says to contact them within 72 hours of the issue arising. Airbnb's policy says to contact them within 72 hours of the issue arising. As a last resort, there is the disputes tribunal. As a last resort, there is the disputes tribunal. As a last resort, there is the disputes tribunal. As a last resort, there is the disputes tribunal. Or if you're fast, you can get a chargeback from your bank. Or if you're fast, you can get a chargeback from your bank. Or if you're fast, you can get a chargeback from your bank. Or if you're fast, you can get a chargeback from your bank. Before you book, don't be afraid to contact the host with your questions Before you book, don't be afraid to contact the host with your questions Before you book, don't be afraid to contact the host with your questions Before you book, don't be afraid to contact the host with your questions and make sure you read the listing carefully so there's no surprises later. and make sure you read the listing carefully so there's no surprises later. and make sure you read the listing carefully so there's no surprises later. and make sure you read the listing carefully so there's no surprises later. and make sure you read the listing carefully so there's no surprises later. and make sure you read the listing carefully so there's no surprises later. - (EXCLAIMS) Good advice. And a wee tip from Haydo, - (EXCLAIMS) Good advice. And a wee tip from Haydo, get out the old Google Earth, Google Street View, get out the old Google Earth, Google Street View, get out the old Google Earth, Google Street View, get out the old Google Earth, Google Street View, get in there. Get a look at the front of the house, get in there. Get a look at the front of the house, you can see how your coffee shop's away, you can see how your coffee shop's away, get a look at the neighbourhood. - That is... get a look at the neighbourhood. - That is... Nice work, Haydo, that is great advice. Nice work, Haydo, that is great advice. - You've never said that before. - I know. - You've never said that before. - I know. E haere ake nei, coming up — their house was inundated E haere ake nei, coming up — their house was inundated E haere ake nei, coming up — their house was inundated E haere ake nei, coming up — their house was inundated with public sewage following the Anniversary Day floods. with public sewage following the Anniversary Day floods. with public sewage following the Anniversary Day floods. with public sewage following the Anniversary Day floods. - So did Watercare step up to help Nicole and Aaron following Fair Go's story? - So did Watercare step up to help Nicole and Aaron following Fair Go's story? - So did Watercare step up to help Nicole and Aaron following Fair Go's story? - So did Watercare step up to help Nicole and Aaron following Fair Go's story? - So did Watercare step up to help Nicole and Aaron following Fair Go's story? - So did Watercare step up to help Nicole and Aaron following Fair Go's story? - We just want the poo to stop coming up our pipes. - We just want the poo to stop coming up our pipes. - We just want the poo to stop coming up our pipes. - We just want the poo to stop coming up our pipes. - Kia ora, nau mai, hoki mai. Welcome back. - Kia ora, nau mai, hoki mai. Welcome back. Now, the rain! (EXCLAIMS) The rain just hasn't let up has it? Now, the rain! (EXCLAIMS) The rain just hasn't let up has it? Now, the rain! (EXCLAIMS) The rain just hasn't let up has it? Now, the rain! (EXCLAIMS) The rain just hasn't let up has it? It's more than a downer, seriously, it's a downright disaster for some, It's more than a downer, seriously, it's a downright disaster for some, It's more than a downer, seriously, it's a downright disaster for some, It's more than a downer, seriously, it's a downright disaster for some, and it's keeping plenty on edge all around the country, especially the East Coast. and it's keeping plenty on edge all around the country, especially the East Coast. and it's keeping plenty on edge all around the country, especially the East Coast. and it's keeping plenty on edge all around the country, especially the East Coast. - Mm, that's right. We've been staying in touch with one Auckland couple - Mm, that's right. We've been staying in touch with one Auckland couple - Mm, that's right. We've been staying in touch with one Auckland couple - Mm, that's right. We've been staying in touch with one Auckland couple who have had a deluge of filth through their home and property more than once. who have had a deluge of filth through their home and property more than once. who have had a deluge of filth through their home and property more than once. who have had a deluge of filth through their home and property more than once. who have had a deluge of filth through their home and property more than once. who have had a deluge of filth through their home and property more than once. Here's Garth with the latest. Here's Garth with the latest. Here's Garth with the latest. Here's Garth with the latest. - GARTH: A shiny new floor and a sparkle in their eyes. - GARTH: A shiny new floor and a sparkle in their eyes. - GARTH: A shiny new floor and a sparkle in their eyes. - GARTH: A shiny new floor and a sparkle in their eyes. (LAUGHTER) (LAUGHTER) It's good that everyone's got a smile on their face today. It's good that everyone's got a smile on their face today. It's good that everyone's got a smile on their face today. It's good that everyone's got a smile on their face today. - We've always got a smile. Yes, absolutely. - We've always got a smile. Yes, absolutely. - We've always got a smile. Yes, absolutely. - We've always got a smile. Yes, absolutely. - For Aaron and Nicole, it's like night and day. - For Aaron and Nicole, it's like night and day. - For Aaron and Nicole, it's like night and day. - For Aaron and Nicole, it's like night and day. Remember, this is how the family spent Auckland Anniversary weekend in Blockhouse Bay — Remember, this is how the family spent Auckland Anniversary weekend in Blockhouse Bay — Remember, this is how the family spent Auckland Anniversary weekend in Blockhouse Bay — Remember, this is how the family spent Auckland Anniversary weekend in Blockhouse Bay — Remember, this is how the family spent Auckland Anniversary weekend in Blockhouse Bay — Remember, this is how the family spent Auckland Anniversary weekend in Blockhouse Bay — flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. flooded and filthy, raw sewage blowing up through their drains from the public pipe. And not just outside — it also flooded into their home. And not just outside — it also flooded into their home. And not just outside — it also flooded into their home. And not just outside — it also flooded into their home. - Pretty horrific. Strips of toilet paper and... - Pretty horrific. Strips of toilet paper and... - Pretty horrific. Strips of toilet paper and... - Pretty horrific. Strips of toilet paper and... There was even female products and all that sort of stuff out there, so. There was even female products and all that sort of stuff out there, so. There was even female products and all that sort of stuff out there, so. There was even female products and all that sort of stuff out there, so. - It was the lowest point in an 18-month battle. - It was the lowest point in an 18-month battle. - It was the lowest point in an 18-month battle. - It was the lowest point in an 18-month battle. - We just want the poo to stop coming up our pipes, basically. That's it! - We just want the poo to stop coming up our pipes, basically. That's it! - We just want the poo to stop coming up our pipes, basically. That's it! - We just want the poo to stop coming up our pipes, basically. That's it! - We just want the poo to stop coming up our pipes, basically. That's it! - We just want the poo to stop coming up our pipes, basically. That's it! - Can you say 'poo'? - We just want that. It's not our problem. - Can you say 'poo'? - We just want that. It's not our problem. - Can you say 'poo'? - We just want that. It's not our problem. - Can you say 'poo'? - We just want that. It's not our problem. - It was Watercare's. - It was Watercare's. And while it grapples with flood proofing for the future, And while it grapples with flood proofing for the future, And while it grapples with flood proofing for the future, And while it grapples with flood proofing for the future, it offered a short-term fix — a valve on their private pipe it offered a short-term fix — a valve on their private pipe it offered a short-term fix — a valve on their private pipe it offered a short-term fix — a valve on their private pipe that would stop sewage backing up from the public system in a downpour. that would stop sewage backing up from the public system in a downpour. that would stop sewage backing up from the public system in a downpour. that would stop sewage backing up from the public system in a downpour. - We're more than happy to meet the installation costs, - We're more than happy to meet the installation costs, - We're more than happy to meet the installation costs, - We're more than happy to meet the installation costs, but the ongoing maintenance costs, we feel, but the ongoing maintenance costs, we feel, but the ongoing maintenance costs, we feel, but the ongoing maintenance costs, we feel, is more appropriately met by the by the recipient of that device. is more appropriately met by the by the recipient of that device. is more appropriately met by the by the recipient of that device. is more appropriately met by the by the recipient of that device. is more appropriately met by the by the recipient of that device. is more appropriately met by the by the recipient of that device. - Is it fair that they should have to spend more - Is it fair that they should have to spend more - Is it fair that they should have to spend more - Is it fair that they should have to spend more than the people up the hill, to enjoy the same level of protection? than the people up the hill, to enjoy the same level of protection? than the people up the hill, to enjoy the same level of protection? than the people up the hill, to enjoy the same level of protection? - I guess that's what I'm indicating, is that - I guess that's what I'm indicating, is that - I guess that's what I'm indicating, is that - I guess that's what I'm indicating, is that everyone has a role to play in remedying this. everyone has a role to play in remedying this. everyone has a role to play in remedying this. everyone has a role to play in remedying this. - That didn't go down well. - That didn't go down well. - I really wanted to jump down that telly and give him a little tickle, if you know what I mean, so. - I really wanted to jump down that telly and give him a little tickle, if you know what I mean, so. - I really wanted to jump down that telly and give him a little tickle, if you know what I mean, so. - I really wanted to jump down that telly and give him a little tickle, if you know what I mean, so. - I really wanted to jump down that telly and give him a little tickle, if you know what I mean, so. - I really wanted to jump down that telly and give him a little tickle, if you know what I mean, so. - That's more or less what Aaron actually said - That's more or less what Aaron actually said - That's more or less what Aaron actually said - That's more or less what Aaron actually said to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. to Watercare's boss of operations, when Mark Bourne visited the family home after the story was on Fair Go. - And I was a bit abrupt with them. - And I was a bit abrupt with them. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. As you can see, we're actually doing our bit to mitigate everything possible, mate. - And some extra costs too, I suppose, eh, with like insurance and that. - And some extra costs too, I suppose, eh, with like insurance and that. - And some extra costs too, I suppose, eh, with like insurance and that. - And some extra costs too, I suppose, eh, with like insurance and that. - We're stuck with an extra $1000 in premiums a year from here on in. - We're stuck with an extra $1000 in premiums a year from here on in. - We're stuck with an extra $1000 in premiums a year from here on in. - We're stuck with an extra $1000 in premiums a year from here on in. - After hearing that, Mark Bourne has just written back with a better offer. - After hearing that, Mark Bourne has just written back with a better offer. - After hearing that, Mark Bourne has just written back with a better offer. - After hearing that, Mark Bourne has just written back with a better offer. - After hearing that, Mark Bourne has just written back with a better offer. - After hearing that, Mark Bourne has just written back with a better offer. - We're going to accept the offer, which is what we were basically wanting at the beginning. - We're going to accept the offer, which is what we were basically wanting at the beginning. - We're going to accept the offer, which is what we were basically wanting at the beginning. - We're going to accept the offer, which is what we were basically wanting at the beginning. - We're going to accept the offer, which is what we were basically wanting at the beginning. - We're going to accept the offer, which is what we were basically wanting at the beginning. - Watercare's paying to fit a valve and to fix it if another surge wrecks it. - Watercare's paying to fit a valve and to fix it if another surge wrecks it. - Watercare's paying to fit a valve and to fix it if another surge wrecks it. - Watercare's paying to fit a valve and to fix it if another surge wrecks it. - Watercare's paying to fit a valve and to fix it if another surge wrecks it. - Watercare's paying to fit a valve and to fix it if another surge wrecks it. The couple will check the valve themselves before any big storm. The couple will check the valve themselves before any big storm. The couple will check the valve themselves before any big storm. The couple will check the valve themselves before any big storm. - So we're happy. We are happy with that. - So we're happy. We are happy with that. - So we're happy. We are happy with that. - So we're happy. We are happy with that. - Thank you Watercare. - Thank you Watercare. Thank you for finally coming to the party. Thank you for finally coming to the party. I don't think we would have got to where we are today I don't think we would have got to where we are today I don't think we would have got to where we are today I don't think we would have got to where we are today had it not been for Fair Go. - No. had it not been for Fair Go. - No. had it not been for Fair Go. - No. had it not been for Fair Go. - No. - Just here to help. - Massive thank you to Fair Go. - Just here to help. - Massive thank you to Fair Go. Really appreciate it. Really appreciate it. - The latest heavy rain still woke Aaron, but this time he went straight back to sleep. - The latest heavy rain still woke Aaron, but this time he went straight back to sleep. - The latest heavy rain still woke Aaron, but this time he went straight back to sleep. - The latest heavy rain still woke Aaron, but this time he went straight back to sleep. - The latest heavy rain still woke Aaron, but this time he went straight back to sleep. - The latest heavy rain still woke Aaron, but this time he went straight back to sleep. - If there are people out there that are suffering - If there are people out there that are suffering - If there are people out there that are suffering - If there are people out there that are suffering the same sort of problems, don't just brush it away and think, the same sort of problems, don't just brush it away and think, the same sort of problems, don't just brush it away and think, the same sort of problems, don't just brush it away and think, 'Oh, I'm getting nowhere.' Don't give up. 'Oh, I'm getting nowhere.' Don't give up. 'Oh, I'm getting nowhere.' Don't give up. 'Oh, I'm getting nowhere.' Don't give up. - Nothing like a wee Fair Go nudge. Just a wee push in the right direction. - Nothing like a wee Fair Go nudge. Just a wee push in the right direction. - Nothing like a wee Fair Go nudge. Just a wee push in the right direction. - Nothing like a wee Fair Go nudge. Just a wee push in the right direction. - Yes, and we've heard that on Friday, - Yes, and we've heard that on Friday, the diggers were busy at Nicole and Aarons, fitting the valve. the diggers were busy at Nicole and Aarons, fitting the valve. the diggers were busy at Nicole and Aarons, fitting the valve. the diggers were busy at Nicole and Aarons, fitting the valve. So that is a great result! So that is a great result! - Now, remember if you do get flooded, act like the water is contaminated. - Now, remember if you do get flooded, act like the water is contaminated. - Now, remember if you do get flooded, act like the water is contaminated. - Now, remember if you do get flooded, act like the water is contaminated. So you've gotta contact your council, they could help with cleaning up. So you've gotta contact your council, they could help with cleaning up. So you've gotta contact your council, they could help with cleaning up. So you've gotta contact your council, they could help with cleaning up. And if it turns out to be sewage, then Watercare, And if it turns out to be sewage, then Watercare, And if it turns out to be sewage, then Watercare, And if it turns out to be sewage, then Watercare, or a similar agency in you area, should respond promptly. or a similar agency in you area, should respond promptly. or a similar agency in you area, should respond promptly. or a similar agency in you area, should respond promptly. -Yes, very good advice. That's it from us tonight. -Yes, very good advice. That's it from us tonight. But if you only caught part of the show, you can catch all of it — But if you only caught part of the show, you can catch all of it — But if you only caught part of the show, you can catch all of it — But if you only caught part of the show, you can catch all of it — plus past episodes and some handy consumer information — plus past episodes and some handy consumer information — plus past episodes and some handy consumer information — plus past episodes and some handy consumer information — on the Fair Go page on TVNZ+ whenever you want. on the Fair Go page on TVNZ+ whenever you want. on the Fair Go page on TVNZ+ whenever you want. on the Fair Go page on TVNZ+ whenever you want. Because, of course, we are always here to help. Because, of course, we are always here to help. - For the last 44 years... - 46... - For the last 44 years... - 46... - For the last 44 years... - 46... - For the last 44 years... - 46... - Years, our programme — I'm the math guy — is all about you, your consumer aches and pains — - Years, our programme — I'm the math guy — is all about you, your consumer aches and pains — - Years, our programme — I'm the math guy — is all about you, your consumer aches and pains — - Years, our programme — I'm the math guy — is all about you, your consumer aches and pains — - Years, our programme — I'm the math guy — is all about you, your consumer aches and pains — - Years, our programme — I'm the math guy — is all about you, your consumer aches and pains — no matter if they're huge or teeny tiny — please get in touch. no matter if they're huge or teeny tiny — please get in touch. no matter if they're huge or teeny tiny — please get in touch. no matter if they're huge or teeny tiny — please get in touch. - Yes, we're on Facebook, TikTok and Instagram. - Yes, we're on Facebook, TikTok and Instagram. - Yes, we're on Facebook, TikTok and Instagram. - Yes, we're on Facebook, TikTok and Instagram. You can go to our webpage — tvnz.co.nz You can go to our webpage — tvnz.co.nz You can go to our webpage — tvnz.co.nz You can go to our webpage — tvnz.co.nz Email us — FairGo@tvnz.co.nz Email us — FairGo@tvnz.co.nz Email us — FairGo@tvnz.co.nz Email us — FairGo@tvnz.co.nz And just as you've been able to for the past 46 years, And just as you've been able to for the past 46 years, And just as you've been able to for the past 46 years, And just as you've been able to for the past 46 years, you can write to us — PO BOX 3819, Auckland 1140. you can write to us — PO BOX 3819, Auckland 1140. you can write to us — PO BOX 3819, Auckland 1140. you can write to us — PO BOX 3819, Auckland 1140. - Thank you for watching. I'm always lying about my age. - Thank you for watching. I'm always lying about my age. - Thank you for watching. I'm always lying about my age. - Thank you for watching. I'm always lying about my age. Until next week... - BOTH: Po marie. Until next week... - BOTH: Po marie. - I thought it was 44? - No, it's the same as me. - Ah. - I thought it was 44? - No, it's the same as me. - Ah. - I thought it was 44? - No, it's the same as me. - Ah. - I thought it was 44? - No, it's the same as me. - Ah. - I thought it was 44? - No, it's the same as me. - Ah. - I thought it was 44? - No, it's the same as me. - Ah.