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  • 1Made in China It looked like a Stihl chainsaw, had Stihl written all over it, but it wasn't a Stihl . It was a fake, a dangerous Chinese fake, one of many slipped into the country and offered up on Trade Me as the real thing. Sunday correspondent John Hudson bought one. He confronted the seller and then traced the chainsaw all the way back to a sweatshop in regional China. They're mass-produced and available for a song. As John discovered, it's not just dangerous chains saws, NZ's an easy target for a whole range of cheap, shonky rip-offs from China. It's a big problem that could drive local business to the wall, and even cost lives.

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    • Finish 0 : 31 : 17
    • Duration 29 : 59
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  • 2Music to the Ears It's one of those magic moments, a little boy, profoundly deaf, is transported into the world of sound. We watch as his bionic hearing device is switched on and he hears his mother's voice for the first time. Once upon a time Professor Graeme Clark's colleagues called him nuts, but his cochlear implants have given the gift of sound to an estimated 220,000 profoundly deaf adults and children around the world.

    • Start 0 : 35 : 55
    • Finish 0 : 49 : 02
    • Duration 13 : 07
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  • 3The Piano Man The story of an Australian war hero whose piano playing boosted the morale of thousands of prisoners held captive in the Changi prisoner of war camp.

    • Start 0 : 53 : 48
    • Finish 0 : 59 : 01
    • Duration 05 : 13
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  • 4Preview of next week's programme.

    • Start 0 : 59 : 01
    • Finish 1 : 00 : 43
    • Duration 01 : 42
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Primary Title
  • Sunday
Date Broadcast
  • Sunday 5 August 2012
Start Time
  • 19 : 30
Finish Time
  • 20 : 30
Duration
  • 60:00
Channel
  • TV One
Broadcaster
  • Television New Zealand
Classification
  • Not Classified
Owning Collection
  • Chapman Archive
Broadcast Platform
  • Television
Languages
  • English
Captioning Languages
  • English
Captions
Live Broadcast
  • No
Rights Statement
  • Made for the University of Auckland's educational use as permitted by the Screenrights Licensing Agreement.
Genres
  • Newsmagazine
Tonight on Sunday, John Hudson buys a dodgy chainsaw online. His experience is a warning to us all. Looks like a Stihl. It's a pretty good fake, I think. Cheap, fake and dangerous. Could have been dead. Could have been dead. Could be dead. Rip-offs slipping through our borders... I paid $750 for it. ...and traced back to a sweatshop in China. You could consider this as organised crime, yeah. Rescued from a world of silence. Hi, Cooper. > Hi, Cooper. > (GASPS) Hi, Cooper! > Hi, Cooper! > (GIGGLES) The first time he's ever heard his mother. That just makes me so moved. It's one of the joys that we've all shared with this work. BOTH LAUGH And out of the boredom, disease and abuse,... # Smile again, laugh again, be happy. ...sweet sounds of the Changi prison piano dusted off one last time. www.tvnz.co.nz/access-services Captions were made possible with funding from NZ On Air. Copyright TVNZ Access Services 2012 Kia ora. I'm Miriama Kamo. If it's a top-selling brand in the West, you can bet someone in China is copying it, making a fake. Of course, the quality won't be the same, but the price will be attractive. It'll be much cheaper than an original. And those counterfeits, those knock-offs, are being sold as the real McCoy right here in NZ. Sunday correspondent John Hudson knows because he bought one. A chainsaw ` the most dangerous tool in your shed. It's going roughly at about 100km/h. They're risky at the best of times. But what about a fake with a safety bar that doesn't work? It can actually cause you to lose control of the chainsaw, which is extremely dangerous. My mission tonight is to find out who's selling these counterfeits,... ...how they are getting here and where they are coming from. You could consider this as an organised crime, yeah. And it's not just chainsaws. A whole raft of knock-offs and counterfeits are heading our way. So that's a fake. I know just what it feels like to buy a fake. A few weeks ago, I purchased a Stihl chainsaw. Not this one. This one. That's the man who sold it to me, known on Trade Me as Super Jerry. In his Trade Me ad, Super Jerry claimed it was a genuine Stihl chainsaw. When I took it to get sharpened... This looks like the best fake Stihl chainsaw I've ever seen. Well, I was bothered and bewildered. It looks like a Stihl. It's got Stihl written on it, but is it a Stihl? There was only one way to find out for sure ` take it to the experts at Stihl. It's a pretty good fake, I think. It's a pretty good fake, I think. BOTH LAUGH Sorry to say. Stihl national sales manager Jochen Speer compared my miserable fake with his genuine MS 250. On the original, it's usually easy to spot. You've got a Stihl trademark in there. You've got a Stihl part number. You've got a manufacturing code. Um, on the fake model, you don't find any of those. The paper here is probably worse than toilet paper. It's not simply a copy product that's breaching all sorts of trademarks and patents, but it's downright dangerous to the person using it. Stihl has tested these cheap imitations and found that the chain brake, the safety device that can prevent the operator accidentally slicing his head open, doesn't work. Do we have any idea where the fake was manufactured? Do we have any idea where the fake was manufactured? Well, I suspect it comes from China. We have so far not come across any fake product that is not coming out of China. So it's a counterfeit. Not just a copy, but a fraud. A deliberate attempt to deceive consumers like me into thinking they are buying an authentic product. Which got me thinking, how many other counterfeit products are coming into NZ? Where are they coming from and what's the cost to NZ manufacturing, retailing and consumers? If we as a country allow this to happen, it's not gonna be long before we are out of business. Larry Weichern has been collecting fake bearings for three years. Are these counterfeits? > Are these counterfeits? > These two here are counterfeits. Show us those. > These big industrial bearings would be worth tens of thousands of dollars if they weren't counterfeits. How are these bearings getting into the supply chain in NZ? Well, I would say anyone that purchases through the internet is a problem, like your Stihl chainsaw that you had a little experience with. And the cost to companies ending up with fake bearings... You'd expect maybe 10, 20 years out of that bearing perhaps. Could be longer. And if it lasts, breaks in five, some of them last a few hours. Boy, that disruption to the production process will kill an industry. But the problem isn't simply counterfeits. It was actually on this wall here, which you can see is about 5�m to 6m high. As John Marston recently discovered, some genuine Chinese-made products are simply unsafe. And, bang, the ladder collapsed. Hit my head. Could have been all over. Could have been dead. > Could have been dead. > Could be dead. John complained about the ladder to Consumer Affairs. We acquired another version of the same ladder from the supplier and had that tested in an accredited test laboratory and, um, to put it bluntly, the results were quite horrendous. Here's a ladder just like the one that broke under John Marston. It says it's good for 150kg. Let's test it. To meet NZ safety standards, ladders must pass the horizontal-load test. This ladder was way short of the mark. So there we are. A ladder that was supposed to be good for 150kg had 92 put on it. The next bag broke it. So it does not meet the NZ safety codes. These are dangerous because we are talking about ladders that can reach up to 5m. And if they collapse and somebody falls that sort of height, you are talking about potential for pretty serious injuries. Possibly even worse. The cost to consumers of unsafe ladders might be broken bones, perhaps worse, but there's also a cost to NZ manufacturers. Well, the cost is ultimately employment within a company. Staff in the ladder factories decreased significantly over the last five years. Ullrich Aluminium says Chinese manufacturers benefit from lower aluminium prices in China because the Chinese government subsidises electricity. Unsafe Chinese ladders add insult to injury. We make ladders to a standard in NZ. I'm pretty sure that you will find in your investigation that the foreign product isn't quite the same. And where are they coming from? The ones we have encountered at the moment have all been manufactured in China. After the break, we go undercover to find the company that made those shonky ladders. Yeah. The sweatshop producing counterfeit chainsaws. And where are those fake bearings coming from? So this is a bearing shop. They are lined up like lollies in a jar. You can get just about size you want. In just 27 years, market socialism has transformed China from a country where famine was never far away into an economic superpower. But counterfeiting of foreign brands has grown far faster than legitimate trade. Phoney Apple iPhones, copy cameras, rip-off Rolex watches. Are they real? Are they real? Yeah, made in China. And chainsaws like my fake Stihl. For thousands of years, Chinese craftsmen and artists have copied things, but this is a new millennium. China is now part of the World Trade Organisation. And Western businesses are upset that their intellectual property is being ripped off. You could consider this as an organised crime, yeah. Winfried Michels manages Stihl's China factory in Qingdao. Here they assemble small chainsaws at a fraction of what it would cost in Europe. In Germany, they are indexed 100. China has the index 8 this year. Whoa. > Whoa. > And that means the labour is much cheaper. But there's a downside to manufacturing in China. How big a problem is counterfeiting for Stihl? I would say this is quite a big problem. I went to the Canton Fair in Guangzhou. In one hall in this area, around more than 30 manufacturers offered openly Stihl fake products. And they all wanted to sell and to export to our main markets. And Stihl is just one of thousands of companies that are being ripped off. Others, like for clothes and shoes and so on, they have more problems than we have. Uh, but the impact on the brand we should not underestimate. Those companies counterfeiting Stihl's chainsaws aren't hard to find. They openly advertise on China-based internet site Alibaba.com What happens when your investigators go into these places? One agency, which is acting on behalf of us, went out there for an investigation and for a raid action and they found themselves in a situation where they were threatened by all these people. so for the sake of their own health, they had to leave. We wanted to take a closer look at one of these knock-off factories. I'm here in Jinhua, and we are going to a factory which is advertising the same model Stihl chainsaw that I purchased back in NZ. The Stihl people have warned us to be extremely careful when approaching factories like this. They say their own people, even when accompanied by the police, have been threatened, sometimes with firearms. But today we're undercover, pretending to be buyers from NZ. And instead of threats, we receive a warm welcome. We're shown where the chainsaws are being assembled. The temperature in this room is close to 40 degrees. It truly is a sweatshop. I'm offered the chance to buy as many chainsaws as I want. But could I buy just one as a sample? That's about NZ$80 ` an eighth of the price I paid for my fake in NZ. Now the acid test. Will it start? Well, not easily. CHAINSAW STARTS But there's a problem. The disc where the Stihl brand name is usually printed has just fallen off. And there's a good reason for the disc being loose. If the chainsaws don't have the Stihl logo on them, the manufacturers believe they can't be accused of producing fakes, so they send the brand discs later. My new fake chainsaw is put into a box. It's almost identical to the authentic Stihl packaging. We're off. For the second time in a month, I have purchased a fake Stihl chainsaw. Only this time, I know it's a fake. I'm taking my fake to Stihl's Shanghai fake fighter,... All right, William. All right, William. Hi. All right, William. Hi. Hi. ...William Cao. This is an infringement patent because Stihl has the patent on this cap. William Cao isn't impressed with my fake. He's seen much better. So this is another counterfeit detained by China Customs. So you can compare the two counterfeits. This one is better than this one. William Cao is an intellectual property lawyer, faced with the difficult task of trying to shut down the counterfeiters. The problem is enforcement, the local enforcement. China has anti-counterfeiting laws, but the fines are just three times the value of the goods seized. The punishment is not that high. People can easily put it into their calculation and just continue afterwards. I guess if you close one assembly plant down, another one will simply pop up in its place. Yeah, I think that is a part of their strategy. Actually it is very difficult to find the organisation behind. The world's largest bearing-maker, SKF, has the same problem. We have a lot of customers contacting us that suspect that these bearing failed after 10 hours and we often find it's a counterfeit. SKF is fighting a global battle against counterfeiters who freeload on its reputation for quality. Its agents are raiding warehouses thought to be holding counterfeit bearings, but getting at the manufacturers is difficult. To make bearings is not criminal. What's criminal is to brand them something they are not. And you don't have to go far in Shanghai to find bearings with all the big brand names on the box. Ni hao. Ni hao. Ni hao. So we're just, like, 100m away from the China national headquarters for the SKF bearing company and every little shop is selling bearings. How do you know whether they're fakes? Well, SKF later told me, fakes have been found in these shops. Are we talking about a reasonably sophisticated criminal network? I think part of the network is sophisticated, but there's also a lot of small industries in the chain that are not doing things illegally. They buy it, they produce against a specification the different components and they do not know that this will end up as a counterfeit, so it's a combination of those two. But what about those dodgy ladders? They're not fake. They're just downright dangerous. Welcome to Yongkang, the hardware capital of the world. Here they make everything from motorcycle frames in the street to ladders. Once again, we went undercover to visit the ladder-maker Yongkang Sanma. This is where the ladder which broke under John Marston was made. And they too were happy to see buyers from NZ and to sell us multifunctional ladders similar to the one that collapsed, injuring John Marston. The ladder which broke under John Marston was originally part of an order destined for Finland, which was rejected, possibly because the aluminium is paper-thin. 150kg. OK. Rather than being destroyed, the ladders made for Finland were shipped to NZ. After the break... Is there anything to stop them being imported into NZ? At the moment, no. And will fake chainsaw seller Super Jerry give me my money back? It's made in China. Uh, and Stihl are pretty annoyed about it. CAR REVS Good, good, good. (SIGHS) CRUNCHING, SQUEAKING (SIGHS) Well, did you pass? Well, did you pass? Yep. Well, did you pass? Yep. Whoo-hoo! Yee-hah-hah! Don't bail out just yet. Your teen is more likely to crash on their restricted than any other time in their life. Go to safeteendriver.co.nz. Find out how you can stay involved. Right, back to John Hudson's story on counterfeits, knock-offs. We've established who's producing the fakes. We've been to the sweatshops in China. But how are they getting to NZ and what can be done to stop them? In the final part of his story, John Hudson looks at border security and shows first-hand how to get a refund on a counterfeit. Imports from China are now high on NZ customs' target list and the target today ` goods from an importer who has previously breached intellectual property rights. We're running them through an X-ray in the first instance, and then we will physically look at them to check for trademarks, copyrights or any other issues. And it's not long before there is an issue with this cargo from China. Ooh, that looks a bit better. These children's shoes have a Chanel logo on them, a possible trademark breach. What percentage of containers do you actually search? We are looking at screening about 1% of the total that cross our borders. Why so few? Look, we have got a balancing act between facilitation and keeping trade flowing and trying to identify those containers that are of risk to NZ. But with 99 out of 100 containers not being inspected, it's easy to see how counterfeits slip through. So that's a fake? So that's a fake? It is a fake. And most counterfeits are coming from China. 80% to 85%. Um, with another large, say, 10% coming from Hong Kong, which has more than likely originated from China as well. And that figure doesn't include those dodgy Chinese ladders. Legally, you can bring in as many of those as you like. But they could soon be banned. The technical term for it is an unsafe-goods notice. Trade Me has already blacklisted them. It sounds like a reasonable approach. We've implemented a policy which requires all sellers of new ladders to now have those ladders meet the Australian and NZ safety standard. And having to prove your ladders are safe should help to level the playing field for local manufacturers like Ullrich Aluminium. If they are not made to standard or at least load-tested to a standard, then they shouldn't be allowed in the country. then they shouldn't be allowed in the country. The stickers say they are. Yes, anybody can put a sticker on a ladder, I'm afraid. When it comes to the safety of the consumer, things have to change. It has to be done correctly. What all the items we've looked at tonight have in common is they are all made in China and they've been purchased on the internet. Now the time has come to resolve my personal entanglement with the World Wide Web. So we've had it checked out. I'm about to exercise my rights under the Fair Trading Act and demand my money back from Super Jerry. They said it was the best fake they'd seen in a long time. Remember, he's the guy who sold me the fake chainsaw. They think it's from China. They think it's from China. Yeah. They think it's from China. Yeah. It's made in China. Uh, and Stihl are pretty annoyed about it because it's obviously their patent. A friend got it from, I think, the US. And, uh, imported from US and I paid $750 for it. Super Jerry wouldn't accept the chainsaw he'd sold me is a fake. From here you can't see the difference, but, yeah. Well, I mean, they're in no doubt, and they're the experts. But he did agree to refund the $640 I'd paid for it. OK, I'll just count that. Right. 280... I think you're a bit short here. 590. So you're still 50 short. I think you're a bit short here. 590. So you're still 50 short. Oh. After finally getting the full amount, I asked Super Jerry if he wants to get himself the real McCoy. So would you like to get Stihl to contact you about getting you into perhaps a decent real...? No? No? So what will you do with it? I don't know. I'll probably keep using that one. I'll return this. I've been using that one because actually it's pretty good. When I spoke to Trade Me a fortnight later, I wasn't entirely surprised to learn Super Jerry had been banned. We had a look at it, realised that the goods might be at risk of being counterfeit and terminated his membership. See you again. Bye. But it wasn't my chainsaw. He'd got busted for selling another fake. Each year, about $700 billion worth of counterfeits are traded globally. If we don't stop them, we're not going to have a business. And for consumers like me, well, in future, I'll be more sceptical about anything advertised online. And if want to be sure we're getting the real deal... Use our common sense and look after our preferred suppliers, the people that we can trust that are gonna give us the right tools to do the job. If we don't do that and we go cheap, we're asking for serious trouble. Actually we just discovered that our cameraman in the studio with me today nearly bought that exact chainsaw from Super Jerry that John Hudson bought and, luckily, he missed out. You know, it's a big problem, so if you've had an experience with counterfeits coming into NZ, we would love to hear from you. There's our address ` sunday@tvnz.co.nz Now, when we come back, a device transporting deaf people into the world of sound. A little boy hears his mum for the very first time. OK. (GASPS) Hey, good job. Put it back on. > Put it back on. > I know. Hi, Cooper. > Hi, Cooper. > (GASPS) Hi, Cooper! > Hi, Cooper! > (GIGGLES) Hi, Cooper! > (GIGGLES) (CLAPS) Welcome back. They said Professor Graeme Clark was nuts. They even called him a clown. Colleagues ridiculed him, saying his invention wouldn't work. But tens of thousands of people would disagree. To them, Professor Clark is a hero. His cochlear implant has changed their lives of silence into the world of sound. Now, we're about to meet 2-year-old Cooper as his device is turned on. It is such a magic moment. This from Channel 7's Dr John Darcy. OK. (GASPS) Hey. Good job. Put it back on. > Put it back on. > I know. (GASPS) Hi, Cooper. > Hi, Cooper. > BOTH GASP Hi, Cooper. > BOTH GASP Hi, Cooper. > (GIGGLES) (GIGGLES) (CLAPS) > Hi, Cooper. > It's the first time 2-year-old Cooper has heard his mother. Hi, Cooper. Hi, baby. I know I'm doing that. I'm sorry. (LAUGHS) > What's that? > Do you hear something? > Do you hear something? > (WHIMPERS) Yeah. It's OK. > It's the first time he's heard any sound at all. Yeah! > Life-changing moments like this... Hi! Solomon! Oh, he's got` It's all right. Are you scared? > ...are happening every day. Hi. BIRD CHIRPS And every time is like the first for Professor Graeme Clark. BIRD CHIRPS That just makes me so moved. It's one of the joys that we've all shared with this work, and that is giving back people's lives, because that's what they say happens. Professor Clark's father was Deaf. In the mid-'60s, as a young research scientist, he set about trying to find a cure for his dad. That was part of his motivation. Another ` those who said it couldn't be done. Colleagues in Melbourne referred to me as 'that clown Clark'. And they said I was as likely to be successful as putting an electric light bulb into a body orifice and switching on the current, so that was a neat way of, uh, summarising their thoughts. Hi, sweetie! Could you hear that? BOTH LAUGH Hi! Professor Clark's breakthrough, a device that turns sound into electric impulses in the brain, has allowed almost 250,000 profoundly deaf adults and children to hear. She heard it! > Hey, Ali. > Hey, Ali. > You hear it? > Hey, Ali. > You hear it? > You hear, baby? > New generations of that first device are now giving more people with different kinds of deafness the gift of sound. Oh my God. Was there a particular moment when you said, 'Yes, I'm going to have a cochlear ear?' > Oh my God! Oh. It's so... It was probably the prospect of motherhood. # Round and round the garden like a teddy bear. # 'I thought hard and decided that I would be a better mother 'if I could communicate with my children better.' Sydney mum Olivia Anderson's path to hearing is an unusual one. Born Deaf, she resisted getting a cochlear implant because she'd become used to a silent world. Before you got the cochlear implant, you said, 'Being Deaf was part of my identity.' What do you mean by that? I felt that I was coping well and that if something was not broken, which was how I saw my life, there was no need to change it. But when Olivia had her first child, Camilla, her priorities changed. I just had a fear of her crying and my not realising it. So two years ago, Olivia had a cochlear implant. < Olivia, are you ready? This is her switch-on day. RAPID CLICKING Oh my God! Oh, it was just incredibly bizarre and, um, extremely exciting at the same time. When I'm speaking, I'm... < You can feel` < You can feel` I can hear the sound as well. < You can feel` I can hear the sound as well. < Yeah. Oh. Oh. < (LAUGHS) Big, big deal. You've been waiting a long time for this. Hey? Look. 'What was it like to be hearing your daughter's voice for the first time?' < Can you hear that? Oh. You said something. 'It was emotionally overwhelming.' Um, you know,... she squealed and shouted with her sweet little voice and just hearing her baby sound for the first time, um, yeah, it was something that was so special to me. Since getting the implant, Olivia has had another baby,... What a beautiful big sister. > ...a son, Noah. How many pigs are there? How many pigs are there? One, two, three, four, five.... Do you wish that you'd got the cochlear earlier? Oh, absolutely, yes. Without a doubt. FAST-PACED MUSIC PLAYS, CHILDREN SING IN LOCAL LANGUAGE I want to hear birds crying in the tree` on the tree. I want to hear people singing in the church. I want to hear... a whistle... < A whistle? < A whistle? Yes. When I play soccer. BOTH LAUGH CHILDREN CONTINUE SINGING No one on the Solomon Islands has ever had a cochlear implant. 25-year-old nursing student Stephen Heskibo will be the first. A head injury when he was 5 caused Stephen to go deaf. He's learnt to lip-read in four languages. In Australia, I know somebody like Stephen would have had hearing aids, he would have had, um, Deaf support at school. Um, he's managed to get through school without any of that. So, to me, I think he's a walking miracle. (SPEAKS LOCAL LANGUAGE) Doing a hearing test. Annette Kaspar, a volunteer with AusAID, met Stephen when he came to a remote hospital for treatment. Moved by his plight, Annette contacted Brisbane surgeon Chris Que Hee, who agreed to perform the surgery free of charge. Many large building over there. The $25,000 cochlear implant was also donated, and Stephen flew to Australia for the operation. The external part of Stephen's ear is peeled back in order to drill into the bone and implant the cochlear device. It's a complex procedure, conducted entirely through a 1mm hole. Most people who are deaf, such as in Stephen's condition, the inner ear part of it doesn't work very well, but the nerves that go to the inner ear that carry the messages to the brain are still working well. So if we can put an electrical device into the inner ear that can stimulate those nerves, then hopefully patients such as Stephen will be able to hear again. The operation took just over two hours. Two weeks later in a tiny village, surrounded by his family, the moment that Stephen had dreamed of. LOW BEEPS You heard it? Oh, excellent. < Good one. < Good one. BOTH LAUGH The success of the cochlear implant has inspired the development of different bionic hearing devices around the world, such as the one that 29-year-old Sarah Churman is about to have switched on. There you go. It's beeping, so now, technically, your device is on. Can you tell? Oh, it's exciting! You can put it down for a second. Just get used to the sound. What does it sound like? WHISPERS: Do you wanna grab some tissues? (CRIES) I can hear myself cry. It was a genetic abnormality between my parents' DNA just caused it. It's the hairs in the inner ear that didn't form correctly. Sarah's hearing could not be restored by a cochlear implant, and she'd virtually given up on anything other than a life lived in silence. It's all I've ever known, so it was just 'normal'. But, um, I mean, it's a struggle just daily. Daily you think of things that you wish you could hear or that you could understand. Mom. Mom. She's gonna go swimming. Sarah is married and has two children. Her life took a detour when her husband, Sloan, changed the radio station on his way home from work. I was driving down the road, and I flipped to the AM channel on the radio station, and I heard the back end of this ad, and it hit me like a bag of bricks. I knew immediately that this was what we had been waiting for. DISTORTED MUSIC The ad was for this ` a different kind of bionic ear. While the cochlear has a built-in microphone, this device, called the Esteem, can actually restore the function to dormant parts of the ear, allowing them to process sound. But at $30,000, it was too much for Sarah,... Can you hear the cracking? ...until her mother-in-law, Lari, offered to give her every cent of her life savings. I wanted her to hear so badly. I said, 'Do it. Let's do it now. Let's don't look back.' So in August last year, with the flick of a switch,... Can you hear me? Can you hear your voice? ...Sarah's silence ended. Does your voice sound pretty loud? Does your voice sound pretty loud? Um, no, not really. Well, that's good. (LAUGHS) Well, that's good. (LAUGHS) My laughter feels loud. You'll get used to all of that over time. A measure of this miracle is that the video of Sarah's switch-on has been watched 13 million times on the internet,... What does a horse do? What does a horse do? (WHINNIES) ...thanks to a single act of generosity from her mother-in-law, Lari. What would you like to say to Lari? What would you like to say to Lari? To Lari? Oh... There's... There's... There's nothing I could say. Nothing would ever do it justice, um, so I don't even try other than, you know, of course, I've told her thank you a million times, you know, and` But there's times... I couldn't even fathom cashing out $30,000 of my savings to give to someone, so there's not any` there's not any words. There's not enough words I could ever say to express my gratitude. So I don't have a good answer for that. PEOPLE SING IN LOCAL LANGUAGE To be able to hear again has an enormous effect on a person's life, and it's not appreciated by people who have hearing. But to quote the people who've had their hearing restored, they say things like, 'You've given me back my life.' That's it. Hooray! (LAUGHS) We're listening. > LAUGHTER Ohh, didn't you just love those children's faces ` just beautiful. Got another heart-warming story for you. Among the death and disease of the Changi prisoner-of-war camp, music and the length some prisoners went to get it. But Jack needed a piano. One night, a group of POWs snuck out and stole one. If they'd been caught, they would have been executed. MYSTICAL MUSIC Now you can turn your world into a shinier place. New Finish Quantum's unique capsules are bursting with ultra-shine technology that actively removes cloudy spots and water marks, leaving nothing behind but a brilliant shine. Our best ever. New Quantum. Welcome back. Now, in a moment, the big band sound. A sneak preview of the Roger Fox Big Band, now the Wellington Jazz Orchestra. But first a story that has a wee bit of everything ` adventure, music, true love, a chance discovery and a heart-warming reunion. I love this story. Here's Tim Noonan. Ladies and gentlemen, welcome to the Australian War Memorial. Please stand for the piano man, Jack Boardman. 'For thousands, Jack is a war hero, not only for his role on the field of battle, 'but for how he and his piano boosted the morale of captured Australians 'in a Japanese prisoner-of-war camp.' # Love again. Love again. Be happy. # Sunny skies are up above. # This reunion almost didn't happen, because for years and years, the famous Changi piano was all but forgotten in the corner of Robert Smith's garage. It's just a huge chunk of history, and it deserves a better place than under a tarpaulin in a shed. Under the piano lid, the names of the members of the Changi Concert Party, the sound of the keys filled with memories of Australians at war. ALARM BLARES When the Japanese invaded Singapore in 1942, Jack was among the diggers who were captured and sent to the notorious Changi prisoner-of-war camp. In Changi, Jack's skills as a pianist also got him recruited into the camp's morale-boosting concert party. If they knew you could play an instrument or entertain, uh, the chances were they would approach you, 'What about coming into the concert party?' But Jack needed a piano. One night, a group of POWs snuck out and stole one. If they'd been caught, they would have been executed. They carried it through the bush and swamps and so on and brought it in over the wire. Surprisingly, the Japanese guards allowed the band to perform because it was entertainment for them as well. But for men like Bill Flowers, Jack's music brought memories from home. It was the difference between life and death. I think hundreds more would have died if we had not had access to that entertainment, and the Australian Concert Party weren't backward in providing it. They were great. Having the concerts filled the hungry prisoners with hope. Still, some didn't make it. I watched fellas die. That's not a pleasant situation, but it was my job, at times, to hold the hand of those for whom there was no hope. Bill kept this spoon as a reminder of the hardships. One side of that spoon is worn down with the scraping over the three and a half years. Scraping the bowl, getting that last grain out. Every one counted. DING! DING! (LAUGHS) How about that? After the war, the Changi piano was brought back to Australia by the Concert Party leader, Harry Smith, Robert's grandfather. I still can't believe all the felts are still on it after all these years. That's amazing. That's amazing. Yeah. And the Australian War Memorial has restored it for one last concert with the army band. The man that actually played it in Changi will get to play it one more time at one more concert in the` in its final home. I just think that is just one of the most` It's just marvellous. While I was in Changi, I only composed one song, and I entitled it 'Barbara', so I'm going to ask James to just sing this song dedicated to my wife, Barbara. APPLAUSE # Night spent in discontent. # It was never meant # that we two should be apart. # How I long to have you by my side, # to kiss you and confide # that I'll love you evermore, # sweetheart. # (PLAYS FLOURISH) APPLAUSE CONTINUES Thank you, James. > PEOPLE CHEER Isn't that gorgeous? Coming up next week, still on the music theme, Roger Fox, 40 years in the business and just home from recording at Capitol Records in Los Angeles. And the winner,... Big name. ...Roger Fox. Big sound. Big band. The Roger Fox Big Band. It started nearly 40 years ago on a trombone. But it could have been different. I was sent to the local nun and she tried to make me play violin, and I'd be out on the veranda having hiccups. About three months later my parents were summonsed and it was, like, 'I don't think Roger really wants to play violin.' It just didn't grip me. I just didn't have an affinity to it. And now the name Roger Fox can be added to the likes of Dean Martin, Frank Sinatra and the Beatles. One, two, three. Roger Fox now leading the band, working the baton, recording an album celebrating 40 years in the industry in a studio where some famous names have gone before. It was good. You know, it was fun. Next week on Sunday, we celebrate with Roger at the now Wellington Jazz Orchestra. And that's our show for tonight. It was a good one, wasn't it? We'd love to hear from you on Facebook ` Sunday TVNZ. Meanwhile, thanks for joining us. Kia pai to wiki. Have a great week. Nga mihi nui. Hei kona.