Tonight on 20/20 ` one song introduced the world to K-pop. # Oppan Gangnam style. Gangnam style. # We go inside the factory that makes the hits. Wassup, 20/20? We are... Wonder Boys! But the glitz and glamour can come at a price. Some as young as 15 have gone under the knife in clinics just like this. Then ` working for the A-listers... Athletes, Oscar winners. ...means big money... Let me pay you $100,000, and take my Bentley. ...and outrageous demands. Oh my God. A guy wanted a nanny. I asked him how old his kids were. He said, 'I don't have children; i want a hot red-headed nanny.' Captions were made possible with funding from NZ On Air. Copyright TVNZ Access Services 2013 Kia ora. I'm Sonya Wilson. K-pop ` what is it? Well, we all know something about it from Psy's Gangnam Style, but Tonight 20/20 brings you a rare glimpse inside the machine that creates the rigorously produced, stunningly choreographed music videos filled with beautiful people. But there is another side too. Inspired by these pop stars and encouraged by a culture that equates success with physical beauty, young women are undergoing plastic surgery and starving themselves to try and emulate the perfection we see on screen. Here's Hannah Ockelford with the inside story of the Korean pop industry. MIB'S GDM (GIRLS, DREAMS, MONEY) Luxury labels,... mega money,... MAN: # Dreams. # Girls, dreams, money. Girls, dreams, money. # But this affluent suburb is a designer destination with a difference. # Oppan Gangnam style... Psy has put Gangnam, in Seoul, South Korea, on the map. And exposed the world to the phenomenon of Korean pop. # Op, op, oppan Gangnam style... Now the Korean wave is heading our way. 20/20's packing its bags. We've got tickets to Seoul and the hottest gigs on the K-pop scene. # Op, op. Hey, hey, hey. Hey, hey, hey. # This is a city where K-pop stars reign supreme. # Here comes trouble. Whoo! # Dead ahead. # An industry glowing with glitz and glamour. ELECTRONIC MUSIC PLAYS WOMEN SING IN KOREAN I'm pretty sure everyone that dreams of becoming, you know, an artist wants to become a celebrity at the same time, because it is the fastest way, of course, to earn lots of money and look nice and be loved and get lots of presents and stuff. (LAUGHS) But the industry has a dark side, one 19-year-old Haeri Lee is about to expose. There are girls that are under management that have no power. You can get cut off any time. When management says you're out, you have to be out. It's ruthless, and it's brutal. As a trainee, um, pretty much your whole day is put into becoming a superstar. Um, pretty much you have no life. (LAUGHS) You can't eat properly, especially women, like, cos K-pop stars are really skinny, and you need to be skinny on camera. In Asian cultures and especially in Korea, there's a saying that a girl diets every single day. Like a girl fights with their fat every single day. It's kind of considered as normal. So what drives the wannabes to push through this tough regime and fulfil their dreams of pop stardom? You want to become an idol so bad. I'd always dreamed of being a star, a celebrity. I would never be able to do it again, but still a lot of people do it. # What's your name? What's your name? # What's your name? What's your name? # 4minute. # There's no denying the end result. # Party, so move your body. # All you'll ever see is K-pop's perfect product ` the stick-thin girls and the pretty boys; slick, sexy moves; a synchronised spectacle. It's a very hard market. Especially now as there are so many groups. There are, what, 10 audition programmes here, and every time you watch it, there are people that are stunning and amazing. Like, there are so many talented people in Korea. It's amazing. POP MUSIC This is what they're all striving for ` a place on Asia's top weekly chart show. Welcome to the pop factory. 20/20's got exclusive access to the industry's biggest stars. WHISPERS: Behind the scenes. MIB debuted on 'M! Countdown' with their hit song 'Girls, Dreams, Money'. # Girls, dreams, money. Girls, dreams, money. # Now the style, flair and soft masculinity of this hip-hop quartet is about to hit the charts again. What do your fans do if they get to meet you? What do your fans do if they get to meet you? Like, 'Oh! MIB! Wow!' Like this. Everyone do this. 'Wow! 'Wow, MIB! Wow! Wow! My God!' (CHUCKLES) (CHUCKLES) < Do you like that? (CHUCKLES) < Do you like that? I love it. These young stars must look a certain way, project their styled image, and perform to perfection. BAND SING IN KOREAN This the machine that creates the K-pop stars. KOREAN HIP HOP They are dancers, rappers, beauty queens and fashion idols. It's a production line creating complete packages, yet each one is striving to stand out. Most groups go to one hit producer and get a song from this producer, so they might sound similar, but me, everything comes out of my head, so it's like you... I can't help but be unique. # This goes out. Man, you know who you are. Let's go. (LAUGHS) Like Justin Bieber, Jay Park started young. # Ooh, baby, I like you so much that you're driving me crazy. # I've been in this scene for about four years now, since 2008. Not to sound cocky or anything, but I'm pretty well known. People recognise me on the streets, and, yeah, I mean, I appreciate the love. Mm-hm. I get the sense, looking at some of those groups out there that they're under such pressure to be perfect, < to perform in a certain way. < to perform in a certain way. Yeah, yeah. Um, definitely. You know, um, to be a certain weight, to look a certain way, to dress a certain way, to act a certain way, to not say some words, whatever, whatever ` um, you know, the list goes on and on. But what you're not seeing is that behind most of these acts is a gruelling regime of training. Each idol has spent years as a trainee, a K-pop boot camp of singing lessons, exercise, dance and drama. It's a rite of passage before elevation into the public arena. During that time ` I think it was of a year and a half ` of being a trainee, it was so much more than I expected it to be, so much harder. it was so much more than I expected it to be, so much harder. The intensity? Or the pressure? Both. Both. No matter how much I explain it in words, people won't know until they experience it. 'Born in South Korea, educated in NZ, 'Haeri Lee always aspired to be a star.' When she returned to Korea in her late teens, she launched into the K-pop scene. I got picked up by an entertainment group, and I started my life as a trainee. She debuted as the leader of Maskot, a five-member all-girl group and a dream come true for young Haeri. KOREAN POP PLAYS My fans love me, loved me and still love me. When we come back... If I knew what I have been through till now, I don't think I could ever do it again. Haeri Lee's path to the top and back. She reveals the dark side to her dream. Like, even now, cos I've got the habit of it, I can feel myself gaining, like, 0.2g. Like, I can feel 200g going on. Like, I can see it in the morning in the mirror. 1 DRAMATIC MUSIC POP MUSIC K-pop's capital, the city where dreams of pop success are born. # What's your name? What's your name? # But making it to the top is rare amongst the thousands of wannabe stars fighting to shine. Hi. I'm Hannah. Like rising idol group Supersound. They're not the home-grown groups we know as bands. KOREAN POP MUSIC PLAYS They are meticulously trained, carefully manufactured products to put to market at no small cost. About NZ$1 million to put together one group. And you're attempting that? And you're attempting that? Yes, which I'm doing at the moment. (SPEAKS KOREAN) From pop star to producer, the trainee is now the trainer. POIGNANT MUSIC Haeri walked into the spotlight at 18. I always loved being the centre of attention. I loved being on stage. But her childhood dream had an ugly reality. The first thing actually I was told by management was, 'You need to lose weight.' It was the first thing. That was before singing, that was before dancing ` that was before anything. It actually said that on my audition sheet ` 'Minus 5 kilos.' So... I was 53 kilos back then ` completely honest, 53. And I had to make myself to 48 to match all the other girls. How did you cope with that? Um, if I was to do it again, I would never be able to do it again. And if people watch this, they shouldn't be doing this, but I'd wake up in the morning and go with, like, a little bread roll, and then get to training and do all the scheduled things, and at lunch, I wouldn't eat lunch. I would eat, like, an apple and a... you know those shake things, the diet shakes. At about 6, I would have another diet shake and take vitamins ` iron and some other mineral pill. POIGNANT MUSIC Haeri threw everything into her quest for fame. Those training times are considered as very hard times because, you know, you're never recognised. You think that you're ready, but management say, 'No, you're not ready.' And it's like I want to debut, I want to... I want to sing, I wanna be on stage, but you can't because you're a trainee. And so those years of time where you practise and you cry and you go through all these different feelings and emotions ` like, trainees say that they have been in the dark until they have debuted. MAN: Ladies and gentlemen, welcome to the Wonder Boys show! APPLAUSE, CHEERING ELECTRONIC MUSIC KOREAN POP MUSIC Nice to meet you. It takes years to create the level of perfection the industry expects. KOREAN POP MUSIC CONTINUES Natural flair will only get a supergroup like the Wonder Boys so far. These guys are huge ` it's like seeing Justin Bieber and One Direction perform together. KOREAN POP MUSIC PLAYS Their talent comes from relentless hard work... and being beautiful. APPLAUSE, CHEERING The boys' look is as formulaic as the girls'. The middle girl is the girl that's visually the most attractive. I was never going to be one of the middle girls. I knew it, management knew it, my mum and dad knew it ` everyone knew it. The stick-thin girls ` like, really pretty looking, gorgeous, flawless girls ` I wasn't one of those members, but I wanted to be. (LAUGHS) But I wanted to be. So I actually asked my management, um, CEO back in the days, why he's not letting me do surgery. He said if you start, you know, putting forward your nose or getting a nose job or stuff, your image will to be blown away. You'll be exactly the same as all of the girls and you're not gonna stand out. Did not having plastic surgery hold you back? Did not having plastic surgery hold you back? I'm not going to lie ` it has. ELECTRONIC MUSIC No surprise in a country obsessed with the wide-eyed look of the K-pop girls. This is Gangnam's beauty belt, where every building is full with plastic-surgery clinics. It's estimated more than half of all Korean women, including some as young as 15, have gone under the knife in clinics just like this. At only 26, Bora is preparing for plastic surgery. MUSIC CONTINUES Dr Teo is one of 30 doctors in this clinic, each performing 10 of these procedures daily ` enlarging eyes for the celebrity look. Beauty is a big focus? Beauty is a big focus? Yes, beauty is a big focus. POIGNANT MUSIC Striving to be the most beautiful became Haeri's only focus. I wouldn't eat anything, but I kept throwing up, and so my managers and stuff were really worried, like, 'Why is she throwing up and in the bathroom all the time?' The pressure to be thin was her undoing. I knew that, you know, having three meals a day isn't going to really make me a 48kg superstar; that's just gonna make me a normal person. Haeri was well down the path of self-destruction. So I went to the emergency hospital, and I can remember I weighed myself there. Like, I was like a stick. I think I weighed, like, 46.7 then, and I know that I shouldn't have been happy, but I was really happy. Like, I was sick as hell, but I was happy that I was weighing 46.7. I look in the mirror and I'm, like, 'I look disgusting today.' Like, 'Oh my gosh, 'I don't wanna go anywhere, cos I look so disgusting.' As Haeri fell apart, so did everything she was striving for. I had already debuted. To go back ` I don't know, I really didn't have the courage to. Was it like you burnt out? Was it like you burnt out? In a way, yes. As I had already, you know, had a little taste of fame, I really couldn't go back into the darkness, if you know what I mean. Like, I had already had performances; fans; stylists; like, managers; a big van that would take me around places. I didn't know if I could take on the training sessions again, and I wanted to become a producer. THOUGHTFUL MUSIC She chose to step away from the spotlight and away from the darkness. This is the spacesuit that we've been working on. My goal is to be able to produce a group that would make it in the K-pop industry pretty big. Supersound is 'making it'. BAND SING KOREAN POP MUSIC Haeri's an empathetic producer, giving these girls a freedom she never had. Our girls are allowed phones, and we don't check on who they contact. Um, our girls can live with their families ` they don't have to live together in their dorm and stuff. 'She's trying to shift her focus.' I want to be more pretty, I want to be more skinny, and I think that's a perfectly normal thing for a girl like me to be thinking. But I'm actually learning more to be happier with myself. Like, not in terms of beauty, but in terms of every other thing. I'm starting to learn to feel happier with myself without, you know, the surgery looking stuff, which I'm actually kind of feeling proud of myself for lately. I don't know what you'd call it, but... there's this new kind of feeling when I see the girls doing really well. Um, because I would want them to go way further than Maskot did,... and I would want to experience producing more groups in the future as well. The secret's out ` Korea's exporting quality acts designed for your ears and your eyes. ELECTRONIC MUSIC White people do pop and black people do the soul and the hip hop, whereas Asians don't have a specific genre. Now it doesn't matter any more. The barrier of that has broken now, which is why it's acceptable for people like Psy to be doing, you know, pop music. And now fans around the world are riding the Korean wave in this turbocharged pop market. Uh, now, a big thanks the Asia NZ Foundation for their assistance in getting us to Korea for that story. Next up on 20/20 ` the 'help' and the outrageous demands of the super rich. One guy wanted a nanny, and he described the type of nanny he wanted ` redhead, beautiful etc. I asked him how old his kids were. He said, 'I don't have children. I want a hot redhead nanny.' No nanny for the childless man, said Jack, but millionairess Lana Fuchs ` she found hers... Come on, Mikey. Let's go eat. ...for her pet monkey, Mikey. Yes, I am the monkey nanny. 1 Welcome back. Ever wondered how the other half lives? From butler and maids to nannies and personal assistants. Tonight, we're going inside the luxurious world of the uber rich. And to help us do that, we've enlisted the help of a Beverly Hills-based agency that specialises in placing highly trained assistants and domestic help in the homes of the richest families on the planet. BIG-BAND MUSIC It's a world inhabited by the elite. Their dreams have come true, and they're living them behind high walls, overlooking manicured lawns, their every need taken care of by an invisible army. Housekeepers, nannies, chefs, chauffeurs, butlers, bodyguards, personal assistants ` you name it. Anything for the private household, I'll provide. Actors have agents, and nannies do too. Thanks for coming. Have a seat. Of course they do. This is LA. And that agent ` Jack Lippman, the motorcycle-riding player on the LA scene who owns the Elizabeth Rose Agency in Beverly Hills. This is the nerve centre of Richistan. From here, Lippman places the best in the business in the houses of the rich and famous. Heads of industry, Fortune 500 company owners, athletes, Oscar winners. We work with households who have one staff member to clients who have 20 and more. 20 staff in single home? Welcome to Downton. I mean, it's like that show Downton Abbey. But that was a hundred years ago, and it's still going on in 2013. Today's staff are men like butlers Raoul Peter Mongilardi... I was an underbutler for Nicolas Cage. Nicolas Cage has an underbutler? Who knew? ...and there's also the frightfully proper Daniel Bentley, who works for a Bel Air billionaire. I wouldn't generally sit down in his presence, you know. There is a line that, uh, is drawn. OMG. Daniel Bentley is Mr Carson. Very well, my lord. What do you call him? What do you call him? Sir. And what do you call him behind his back? And what do you call him behind his back? Sir. Cufflinks, sir? Now, might so much old-school pampering go to the heads of the pampered? Maybe they lose a little touch with reality. What do you think? One guy wanted a nanny, and he described the type of nanny he wanted ` redhead, beautiful. I asked him how old his kids were. He said, 'I don't have children. I want a hot redhead nanny.' No nanny for the childless man, said Jack, but millionairess Lana Fuchs ` she found hers... Come on, Mikey. ...for her pet monkey, Mikey. Yes, I am the monkey nanny. As the monkey nanny or monkey manny, Freddy spends his days tending to all of Mikey's needs ` baths three times a day. (LAUGHS) He's such a good boy. He's bottle-fed ` you know, like a regular baby ` and spoiled with his favourite treat ` whipped cream. He's my perfect child. (BABY-TALKS) He's so cute. Their demands seem really out there to the normal person, but to me it's part of my day. Now, for Jack Lippman, perched behind perfect piles of resumes, finding staff for clients who can afford their wildest dreams and who expect perfection ` that's a tough gig. They call me ` the housekeeper's late for work or the nanny's late, and she's five minutes late, and she's, like, 'Jack, where is she? I'm so late. I gotta get my eyebrows arched, and I gotta go.' It is comical. It is a show. This is a show that you can't write. CALYPSO MUSIC Tonight we're bringing you that show. We're boldly going inside, behind the high walls, upstairs and downstairs. MUSIC CONTINUES And we start in a palm-fringed paradise ` Malibu, a clifftop Eden and home of the True Religion Jeans mogul, Kym Gold. I'm a woman of integrity. I'm a woman to not be messed with. My ex-husband would describe me as I'm like a tornado. Either kind of, like, move in it, or she spits you out. Kym, who has three kids and two divorces behind her, might be demanding at work, where's she's just launched a new clothing line,... This is Babakul. ...and at home. Hello. I'm Nick. I'm Kym. I'm Kym. That's terrible (!) How do you live here (?) < It's tough, but someone's gotta do it (!) I feel like Robin Leach, salivating over such sumptuousness. It's super chic, even down to the doghouse. My home staff is two housekeepers; Gigi, my hair and make-up; Amanda, my assistant. Amanda Gorringe, a doctor's daughter from Arizona, is Kym's constant shadow. My assistant has to pick up where my brain has left off. (LAUGHS) In many ways, the modern equivalent of lady's maid from those Downton days. I like working for her, but I wish I had four more brains, three more stomachs and about 10 more arms. It's Amanda's first job out of college. She's clung on to it for an impressive eight months. This is everything that's going on. It's, 'This needs to be done. This. I need you to do this. 'I need you to do that. I need you to do this and this.' Come on, kids. We are going to take the dogs off to the groomers today. Each one has their own little personality, like Cletus is Will Ferrell. He looks like Will Ferrell. If I'm cc'ed, I don't need to ask you, 'Did you send the email?' You know, she says she wants someone at warp speed, but I don't know if you've tried being forced to work at warp speed. I'm getting a little frustrated and disappointed at how many times I need to explain myself. How many have you been through? How many have you been through? In the` Well,... oh, I'm gonna go a good eight. In what timeframe? In what timeframe? A couple of years. And Hurricane Kym's about to make landfall once more. I don't wanna upset you, but I'm upset. Could this be the breaking point? You know, I'm not perfect. There are times when I will screw up. There are times where I will forget things. I'm only human. But sometimes I feel like the, um... Don't cry, Amanda. I'm trying not to, Kym. Now, at this point, despite the drama, I must say I really like Kym Gold. She's not mean or haughty; she just knows what she wants, knows what she needs, demands perfection and has the money to pay for it. The going rate is, I would say, between 70 and 100. They want the 401(K) plans. They want a piece of the action. Yeah, they want some equity. They want, you know, health insurance. It's like, you know what, 'Here, let me pay you 100,000 and take my Bentley.' We'll just redo this. But Amanda is only human, and balls are getting dropped. I wanted a home list of emergency people. OK, emergencies. OK, emergencies. OK. I'm about to just get really pissed right now. No, I` I` Can we just stop the camera for one second? Can Amanda possibly last? Would you describe yourself as ruthless? I would not describe myself as ruthless. I run my household like a business. Look at her closet ` OK, see, this comes in, and then it goes here, see? And this dress... an Imelda-esque array of fabulous footwear, clothing coordinated by season, type, colour, sleeve length. Here are her black tank tops. This shouldn't be here. See, that's blue. The other thing that has to be done ` I like to see the labels. The other thing that has to be done ` I like to see the labels. (MOUTHS) That's Gigi. She's the in-house 24-7 on-call hair and make-up, who lives in a little house in the yard. Yep, the backyard. How did this start? 'If you think these are hereditary positions, well, you're not that wide of the mark.' Her mother was my assistant. (LAUGHS) Her mother was my assistant. (LAUGHS) OK. Yes. > She is no longer your assistant. She is no longer your assistant. < No, absolutely not. She is no longer your assistant. < No, absolutely not. Did you fire her? < Yes. And remember Amanda? What happened to her? There's a lot of 'I forgot, I forgot, I forgot', so I don't know at what point when do you just say, '<BLEEP> it'? Maybe we say, 'Let's give it another three months to see what happens.' I don't wanna fire you. My intention is to get it <BLEEP>ing right. Yep, Amanda did not last. Oh my God. Mutual parting of ways, they told us. So that's pretty emotional. I know if I'm given the chance that I will do anything and everything I can to succeed. Back at the Elizabeth Rose Agency, Jack Lippman lines up the next soldier in the firing line. She was very clear with the type of assistant she wanted. Well, I knew better. Meet Derek, who used to work for a celebrity with an unpredictable temper. I left my other position because it got to be, um, to where I was coming home and I couldn't relax. < So, what we should do... But will Derek last? Once the honeymoon is over, can he possibly live up to the Gold standard? I feel like this is, like, gonna be a great experience. < Only time will tell. (LAUGHS) Yep, you earn a lot of money if you can afford to pay your assistant 100 grand. Uh, next up on 20/20 ` the life of a live-in house manager. I treat Katy Perry, Jessica Simpson, Hugh Jackman, Anthony Hopkins, Brooke Burke, Usher ` I don't know. You name it. I love doing dentistry. I mean, it's fun. Smart guy, successful guy, loving father, a divorced dad of three who also has a bronze of his own torso in the bathroom. # Oh yeah... # Meet Patrice, his rock. I'm a house manager. 1 DRAMATIC MUSIC Welcome Back. The life of Dr Bill Dorfman is filled with celebrities and their teeth. He's a busy man and so he has a full-time house manager, who he says is part of the family. High in these exalted hills, way up this winding road, this is the Beverly Hills mansion of dentist to the stars Dr Bill Dorfman. I treat Katy Perry, Jessica Simpson, Hugh Jackman, Anthony Hopkins, Brooke Burke, Usher. I don't know ` you name it. I love doing dentistry. I mean, it's fun. Smart guy, successful guy, loving father, a divorced dad of three who also has a bronze of his own torso in the bathroom. # Oh yeah. Oh yeah. # Meet Patrice, his rock. I'm a house manager. I get up five minutes before I have to start work. She has that luxury because Patrice is live-in. Well, she lives in the pool house. In the morning, I start work at 6.30. I prepare Dr Bill's lunch, the girls' lunch, and breakfast. Today they're having boiled eggs with toast, which they love. Come on, girlies. Let's go, so you have time for breakfast. Georgie...? Patrice wouldn't tell us how much she earns, but these days, house managers can make up to 100 grand a year. Let's make sure to keep this neat and nice. 'I handle all the staff, from the gardener, the housekeeper, the handyman, the plumber `' everyone, they go through me. (CHUCKLES) Oh, I have times when people come to the house to work, Patrice will say she's Mrs Dorfman because she thinks that they'll respect her more as Mrs Dorfman, as opposed to, 'I'm the nanny who's gonna supervise you.' This vase right here needs to be replaced. No starch, no pay packet. Grooming time. Take off two of the red velvet, and give me one of those marshmallows. I got Dr Dorfman's bread and Dr Dorfman's lunch meat. So we just need to fix it, cos this right here really bugs me. I do not like it. < You're doing what's best for him? < You're doing what's best for him? All the time. All the time. To have a white family with a black woman looking after them ` is that ever an issue? Not at all. Come on, girls. My kids actually thought they were black for the longest time. Patrice would take my kids out, and they actually thought that they were her children. My kids were the only kids in their school that can rap. (BEATBOXES) Patrice is part of the family. Those are my babies. They're gonna always be my babies, and this is just what I do. Patrice feels like a second mom to me. Patrice feels like a second mom to me. That's so sweet. Mwah. That's my baby. I wanted somebody that had a really beautiful spirit. # That's why it's hard for me to find. # Why are you laughing? (LAUGHS) Somebody that would love my kids ` that's Patrice. This might awful, I don't mean it to sound awful, but it's kind of like you have a wife, but it's perhaps less complicated. Right on the nose. I love it. It's perfect. Now, this was all perfect. That is, until Patrice got married last fall. Nestled in that lush garden, behind casa Dorfman, is the pool house ` 500m2 of newly wedded bliss for Patrice and her new husband, Kevin. We don't have a lot of space. Just big enough for a fold-out couch. We have to make sure we pull off the pillows, pull out the bed, inflate the bed, and then this is our routine when we put it up. This is her job, so we sacrificed a little bit here so she can do what she loves to do. I got a little bit worried that Patrice was gonna move out. We built, like, a whole nother room for her and Kevin. ELECTRONIC MUSIC This is our closet, this is our storage area, this is our pantry. That is the extension Dr Bill built to keep Patrice sweet. I'm very grateful for the closet, but the truth is, for two people, it's just not enough room. We are totally outgrowing this place. I love working for Dr Bill, I love taking care of the girls, but my home life is just, like, sometimes I feel really claustrophobic. This is basically one small room for a couple that wants space, privacy, a family. Does Dr Bill ever call you at 3 o'clock in the morning? No. 11, yes. No. 11, yes. BOTH LAUGH But what about privacy? We wanna have our pool that, you know, we can get butt naked in ` well, at least me ` you know, and not have to worry about somebody coming home and... (LAUGHS) The pool house is barely big even for two, and what about three? You have to` You're supposed to be up in here doing homework. You have to` You're supposed to be up in here doing homework. I was. After 20 years caring for other people's kids, Patrice is desperate for her own. I want a baby so desperately, I shop for baby clothes. Some people may think it's crazy, but I call it 'having faith'. Patrice just turned 40. Has she sacrificed too much of her own life for the job? My husband and I want children, and we're not able to get pregnant right now. And, um, I never thought that that would be me. I have to make an appointment with a fertility specialist. I really don't wanna do that by myself. Just let me know. I'll be there. We'll just get it done, man. It'll be OK. I really believe it'll be OK. I mean, you know, we prayed on it, and, uh, I think it's gonna be OK. I wanna have a baby, so do I have to quit my job in order to have a baby and to have bigger space? But the job is live-in. It has to be. That's one of Dr Bill's non-negotiable conditions. I think if she had to choose between Kevin and I, I'd win. (LAUGHS) I'm kidding. No. (LAUGHS) I'm kidding. I got chopsticks. Thank you, baby. What will you do if she ever leaves? Well, we have an agreement that she won't. I mean, ideally, in three years, my kids will be in college. And she said, 'Doc, what happens?' I'm, like, 'I still need a nanny.' And she said, 'Doc, what happens?' I'm, like, 'I still need a nanny.' And if she has kids? I hope she does. I mean, we'll have to build the nanny house a little bit bigger, I guess. # We are family. DISCO MUSIC PLAYS DISCO MUSIC PLAYS # I got all my sisters with me. # Will she stay? Or will she go? No one's holding a gun to them. They choose to do this. If they didn't wanna sacrifice, or didn't wanna commit to a family, they don't have to do this job. These days, for masters and servants, it's more like the modern family. They're gonna have to make the time for the family and less time, possibly, for their own family. The days of Downton aren't quite over. I was right about my maid ` she's leaving to get married. I mean, how can she be so selfish? Whether it's a hundred years ago or a hundred years from now, people need that back-up. Food Network ain't got nothing on me. (LAUGHS) Once you have become accustomed to having the help,... Come on. Let's go. ...it's hard to do without. Bye, Papa. Ciao, Papa. Bye. Bye, Papa. Ciao, Papa. Bye. Bye. Next up on 20/20 ` there's money to be made as a butler, so we sign up for butler boot camp. From Sweden. From Sweden. South Africa. France. France. Hungary. France. Hungary. Mexico. It costs $17,000 for just two months in this butler boot camp. Attention. At ease. And Robert Wennekes is the general. Go. And there's Jan, who at 23, dreams of becoming a butler. GLASS SHATTERS Keep dreaming. 1 Welcome back. Butler boot camp ` 20/20's David Muir travels to The International Butler Academy to see if he's got what it takes to make it in a modern-day Downton Abbey. Americans have long been fascinated by the role of the butler, and tonight, the butler is back. # Money, money, money. # Because in so many countries, the newly rich are getting richer, and they're getting butlers, too. And where do they train? 20/20 sent me halfway around the world to find out, to the Netherlands, where I'm given directions to a castle in Valkenburg, and soon I'm pulling into The International Butler Academy. You're going to make me a butler? You're going to make me a butler? Oh, we're going to try. You're going to make me a butler? Oh, we're going to try. OK. (CHUCKLES) They're going to try. In the castle,... This is where you make mere mortals butlers. ...barely inside, I've already failed. Well, this might be your day-off look. And just seconds into my tour of the reading room, the dining room, already the head butler's bristling at something invisible to me, offensive to him. < There are two that are out of line. < There are two that are out of line. Two are out of line? Yes. Yes. Where? You already have seen that, then. Two chairs at the wrong angle? No, the second one. That's it. One touching the tablecloth. That one needs to go in. Yeah. OK. < That'll do. This one's out of line too. Is this guy for real? These students are. They've actually paid to come here from all over the world. From Sweden. South Africa. France. Hungary. Mexico. It costs $17,000 for just two months at this butler boot camp. Attention. At ease. And Robert Wennekes is the general. Go. Robert's a former butler himself who started in America. There he is on the right, serving Henry Kissinger. And just listen to what he makes his students call him here. Your champagne, my lord. Your champagne, my lord. ALL: Your champagne, my lord. They are tested on their feet, eight weeks, 16-hour days. I'm right. You're wrong. Real <BLEEP> stupid. He is a firing squad. You're going to protect your tray. They're told to keep an eye out for that gigantic ball. That's the one guest who's had one too many. They're taught to hold an arm up to try to keep those guests at bay. GLASS SHATTERS They quickly learn becoming a butler is bruising. GLASS SHATTERS GLASS SHATTERS Whoa! Whoa! That's Leila. < I knew it was going to be Leila. At 55 years old, she's desperate for a career change. Looking over her shoulder there. Is he coming for her again? Protect your tray. And there's Jan, who at 23, dreams of becoming a butler. GLASS SHATTERS, LAUGHTER Keep dreaming. And Henry. The whole class knows on the inside, he's a bundle of nerves, told he's failing the course so far, warned... You are not the star. You are the man in the background. But this is hardly a crash course. They've already been at it for weeks when I arrive, tested on everything, even their discretion. What if you witness a cheating spouse? What if the chef is having an affair? Do you rat out the chef? Do you rat out the chef? Yes. Do you rat out the chef? Yes. You do? No, no, no, no! No, no, no, no! LAUGHTER Two, three, four. They are told to be ready at any moment for a drill, ready to change into their tuxes, and I'm told I have to be ready too. Heading up to the wardrobe room. This is where they leave their, uh, uniforms so that when they get their call, they're ready. In that closet, there's a strategy. I think you need to find your right spot. Look ` you can see down here on the windowsill, someone has their tie out and already tied. I find my spot in the back corner. I'm stressed out. Go! At the clock, three minutes to change. Yours truly, the back of the pack. But inside that room, the clothes are flying, the clock ticking. The transformation in seconds. The first one down the stairs, and you could practically hear his heart racing. ACTION MUSIC Everyone else right behind him. Everyone except for me. The last one in here. Have to wear the gloves. ACTION MUSIC CONTINUES Who's late? Who's late? I'm so late. Who's late? I'm so late. LAUGHTER I finally make my way down the stairs. (GROANS) What's the time? 3.15. Not only am I late; I'm in need of help. I was 15 seconds late. And not even standing in the right place. You've gotta got there, because you're taller than him. Yeah, that's about right. You might be asking yourself, 'Why on earth would anyone pay to put themselves through this?' It turns out the payday is impressive, a six-figure salary often served on that platter. The comeback of the butler is enormous. Every day, there's new, uh, millionaires. These people own estates, they have the planes and yachts. They have egos to match, just like Robert, who says good help is hard to find. I thought to myself, 'If I can't find them, I'm going to train them myself.' And he's about to test Jan and Rhys. He's in the dining room behind that door, and he's already instilled fear in just a few weeks. GLASS SHATTERS > GLASS SHATTERS > He's a perfectionist. Did you hear that? Did you hear that? Yes, sir. That doesn't sound that good. No. The aim of the game is that you set the table. They are given 10 minutes to set the room for eight. < And you may start now. ACTION MUSIC Right down to the measuring tape of the distance between the plates and the spacing of the glasses. Hurry up. Hurry up. It's eight... Suddenly, confusion. No. Seven. He's expecting seven guests, right? No. Seven. He's expecting seven guests, right? Yeah. ELECTRONIC MUSIC A dinner disaster. The time's up. So, where is my Caesar salad? Where is my soup? It should be there. One of them fanning his face and trying to hold back tears. What was the grade? It wasn't good, because we didn't finish the assignment. We tried our best. (LAUGHS) And while upstairs it might be the spoons, downstairs it's the knives that come out. Your team member is not on the same level as you. < You were frustrated with your partner? I was a bit angry. He was angry, and I was about to get a taste of it myself. Seven minutes to iron a shirt. FAST MUSIC (CHUCKLES) I don't even know what I just did. How could I get this wrong? But I did ` the cuff apparently had a crease. A crease? We would not, um, iron a crease in a cuff. And for me, the final chapter was right on my head ` balancing a book. Mr Muir, would you like to give it a try here? PLODDING MUSIC Try not to look at the glasses. Look where you're going. Up the stairs I go carefully, with one foot in front of the other and that head butler watching. Faster. (EXHALES) I am a butler. But for the rest of them,... THUD! GLASS SHATTERS ...the stakes are enormous, and this is the final step. On this night, the sun goes down after eight weeks of terror, the training, the trays falling. And they're all about to learn if their 17 grand paid off. Remember Jan, so afraid his partner brought him down too? Congratulations. He passes near the top. And who could forget Leila? CRASHING Over time, she found her balance. Congratulations. And remember Henry, nearly bounced from boot camp, told he didn't have what it takes? On this day, he makes the cut. That includes you, Henry. CHEERING There were tears and a hug from the new butler beside him. And there was one more student yet to pass, because apparently, after I left, those new butlers were judging me. David did very very well. If he ever would get tired of being a journalist, he probably could be a great butler. CHEERING Yes, you might get paid more as a butler than a journalist. If you want to see any of tonight's stories again, head to our website. It's... You can also email us at... Or go to our Facebook page. We're at... 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