Tonight ` 6 years old and scarred by a burning hot pie. The pie was sitting on her lap, and she screamed and saw this burn ` this horrendous burn. How did a supermarket pie get so hot? Did you cry, or...? Cried. OK. Aw. A grandmother wants answers! How can that possibly be OK for a filling to spill and cause such a nasty burn? Plus, Gordon's pumped! That is the way to travel. We hit the road in search of cheap petrol. Next stop, Kaikoura. And ` You would not see me dead without make-up on. The make-up business gets ugly, after an online beauty business fails to deliver. (KNOCKS) I think it's pretty empty. Copyright Able 2016 Welcome to Fair Go. Now, Kiwis love a good pie, but how hot is too hot? Tonight we begin with a disturbing story about a 6-year-old girl who was badly burned by a scorching hot pie. She got it from a supermarket bakery. And a warning ` the shots of the girl's injuries are disturbing. Here's Hannah. It's the old hot pie on the lap scenario ` keen to crack into it, but ouch, ouch, ouch! It's just so hot! Do you have a favourite type of pie? Mince and cheese. (GIGGLES) Mint and` Mince and cheese? 6-year-old Kyah's pie was bought at Pak'nSave at the start of a car trip to Northland. Her pie was sitting on her lap here ` so, she had tights on ` and Kyah screamed. Kyah's hot pie had spilt on to her legs through her tights. So they poured cold water over it, and Kyah was crying, and Danielle said, 'What's the matter?' and she said, 'My leg really hurts.' So she opened the doors to give her some privacy ad pulled her pants down, and saw this burn, this` this horrendous burn. And it was horrendous. It was just big blisters. It was just an ugly big blister. And did you cry? I cried. OK. Oh, I'm feeling very sorry for you now. Mm. It was a miserable time for Kyah, with doctors visits and burn treatments instead of being on holiday. So what did you miss out on? Swimming lessons. < And playing. You missed out on playing. And going with my friend, which I was really upset about. I bet you were. > Six weeks after the burn, Kyah's healing nicely. Is it still sore? Mm. A little bit sore? Right. But she's had some very painful times, especially changing dressings. So they had to peel it off, and the, um` the scabs were coming away as well, so that was really painful for her. She was really brave, but that was really painful as well. Nana wanted some answers. How can a pie be that hot? It had been at least 10-15 minutes before this had, um, spilt on to her tights. So Tanya emailed the photos of Kyah's burn to Pak'nSave's manager. So he then said he was very sorry and that he had a $50 Pak'nSave voucher for her, to make up for it, and that they would do an internal investigation into it. He then contacted her and said that they'd done that and there was nothing wrong with their processes, everything was fine` Did that shock you? Yeah! Absolutely! How can that possibly be OK? For the filling to spill and cause such a nasty burn, how is that OK? Some people call her Sleeping Beauty; some people call her Aurora. So six weeks after Kyah's nasty burn, the family still have questions for Pak'nSave. I would've thought that they would have wanted to have a look at their processes, to stop this happening again, to make sure this doesn't happen again, and to make it up to her a little bit, you know? Maybe give her some movie vouchers to take a couple of little friends to the movies, or something like that? Did you hear anything back? No, I didn't hear from anyone at all. So we've come looking for answers. Was the pie too hot? Look, the pie wasn't too hot. In order to be safe, an object like a pie has to be cooked to around 75 or 80 degrees, to make sure that the safety of food is there, and that` the warmer that the food sits in has to be at a minimum of 60 degrees. The day Kaya got burnt, the pies had been tested at around 80 degrees. It's a problem if they drop below 60. I` If it's under 60 degrees, you start to get the opportunity for bacteria to grow inside the product, uh, and to become harmful to someone if eaten. But Kaya's experience has meant a change across all Pak'nSave stores. We would never want a customer injured or hurt, and, you know, for a 6-year-old girl to get a burn from a pie, I imagine that must have been quite scary and quite` quite painful and unfortunate. We would want to avoid that wherever we can, so we've added more signage, just to make very very sure that people understand this is genuinely hot food. UPBEAT MUSIC We wanted to test what Pak'nSave were telling us about pie temperatures. We sent our undercover pie agent and her food thermometer to half a dozen outlets. First up, a high street bakery. Steak and cheese pie. At 82 degrees, this is a hot pie. Remember, on the day Kyah got burnt, Pak'nSave's pies were tested at around 80 degrees. We tested two supermarket pies. Doesn't feel too hot to touch it. And it wasn't ` at around 49 degrees, that's well below the 60 degree guideline. Okey dokey, next one. This pie from a major cafe chain was also below food guidelines at 47 degrees. Let's get into these ones. Lots of pies are bought at petrol stations. These two tested at 61 degrees and ` 58. Probably the big surprise of the day, given Kyah's experience ` Whoa, man, that feels really hot! This pie from an upmarket cafe had been microwaved. The potato topping was 58 degrees. The sides were... Wow! ...over 80 degrees ` more than 20 degrees hotter. So Foodstuffs' Pak'nSave were keeping the pies that hot because those are the regulations. But they have been thinking about Kyah. So I think probably in hindsight, we could've been a little more creative with giving back what we took away with the incident. So what we thought we'd do is be a little bit more creative. It starts with a fantastic basked lunch. But where to take that fantastic basket lunch? Well, Kyah loves the Zootopia movie,... Nick Wilde and, um, Judy Hopps. ...loves Angry Birds,... He is angry. And look his eyebrows are hilarious, aren't they? (LAUGHS) Angry Bird eyebrows ` how do we do them again? Like that. Let me see them again. BOTH LAUGH Yours are really good! And ` angry bird! So it made sense for Foodstuffs to shout Kyah a day out at the zoo. And that means you and Nana, maybe, and Mum and two of your bestest friends can come to the zoo for the whole day. Are you happy about that? Yeah. We appreciate it, don't we? Very very much. And thank you to Pak'nSave for the zoo pass. That's pretty cool. Yeah, look. Hopefully Kyah's upcoming day at the zoo will help that bad pie experience fade away. PLAYFUL MUSIC Oh! What a cute girl, but what a nasty thing to go through. It would not have helped in her case, but can't let this story go past without that famous quote from Police Ten 7. 'Always blow on the pie. Safer communities together.' Now, lately we've been getting a lot of inquiries about petrol pricing. So I hit the highway, and I head south to investigate. Cruising the countryside can be thirsty work. So if oil prices have slumped, why is petrol so damn expensive down south? Plus ` You would not see me dead without make-up on. Maintaining that perfect look just got a whole lot harder. (KNOCKS) I think its pretty empty. 9 LAID-BACK MUSIC PLAYS DING! PA: A message for Michael from your wife ` remember, get the screw base. For brightness, get about 1100 lumens, and warm white colour. When switching to energy-efficient bulbs, there are three things to remember ` base, brightness and colour. How you remember is up to you. Visit energywise.govt.nz to find out more. 1 Welcome back. Now, if you've seen the show of late, you will know that we've been on a bit of an anti-sugar crusade. Yes, and tonight, we bring you the last of our Food For Thought series. We all know too much sugar is bad, and by now we should also know there's heaps of the sweet stuff in a lot of our packed and wrapped products. 1, 2, 3... Time to serve up some chips and cheerios. No problem with the main, sugar-wise. but there's 3 teaspoons in two generous squirts or servings of tomato sauce, and 14 teaspoons in a bottle of Primo chocolate milk. This little girl is about to consume six times the world health organisation's recommended daily intake for a child. ...11, 12, 13... Yes, her teaspoon measurements should have been flat rather than heaped, but wouldn't it be nice if we had better labelling? I have to say, I have learnt a lot about what's in our food over the past few weeks, but cutting back on the tomato sauce for my kids... (LAUGHS) ...is gonna be a bit of a challenge. (LAUGH, GROANS) Now, ever wondered why there is so much variation in petrol prices? Oil prices might have slumped, but government figures show petrol margins are up, up, up. Well, tonight, Gordon hits the road in search of cheap fuel and discovers South Islanders really do have a bit to grumble about. It's a gorgeous crisp Canterbury morning, and we've got questions to ask about petrol prices, so we're doing a roadie to find petrol winners and losers, and we're travelling in style. This is the 1957 S1 Bentley, owned and cherished by John Coomber of the Vintage Car club. It's a thirsty beast, but it's worth it for John. Oh, it is` it is a` a dream car, really. I suppose it's the` it's the ultimate in my fleet of vehicles. In your fleet?! How many have you got? (LAUGHS) Oh, a few. BOTH LAUGH As you can see, it was $1.98.9 for a litre of 91 at this station near Christchurch airport. That was the day's Christchurch metro price, and it was pretty much the only price till we hit the hills ` with a notable exception. We just went through Amberley, North Canterbury ` 188.9 there. No idea why it was so low. Turns out Z is matching the local Mobil price, so there's some good local competition in action. The ranges began to rear above us. So did the petrol price. So this is the Parnassus road house, about two hours north of Christchurch, 205.9. Next stop, Kaikoura. That Kaikoura coastline is absolutely stunning ` the petrol price, less so. So, two stations here in Kaikoura. Neither displays the prices on a board, and there is quite a premium ` 208.9 in there... and 210.9 here. Both are independently owned, like most stations are. They both told me transport costs and low volume were the culprits. Well, I guess the locals have the scenery to console themselves with, as they fill up. We soon hit Marlborough wine country. It's another fluid we're following. The same petrol as sold in Kaikoura suddenly plummets in price. So bustling Blenheim, and 199.9 is a popular number. Every station I checked is selling at that price. At Blenheim airport, we say farewell to our classy ride. Thank you so much, mate. Thank you. Gordon. That really was a treat. I tell you, that is the way to travel. It was a pleasure. (LAUGHS) Tomorrow, it's Wellington, and we'll be picking up a passenger. 198.9 ` that's a pretty indicative Wellington price, isn't it? That's a typical Wellington price. That's the price that the fuel companies would charge across the country if they could get away with it. But are they getting away with sneaky profits? You know, margins just seem to keep going up and up and up. We just want to know what all those costs are. So what is it that motorists are actually paying for? So are petrol companies like Z coining it? Uh, no, we're not coining it. Mike Bennetts is the CEO of Z. How much would you like? He says Z's profit has gone from just 2.5 cents to about 5 cents per litre. So our profits haven't gone through the roof in the way that people claim or indeed some of the commentary that gets made about us. Now, remember those price boards with no prices back in Kaikoura? What's that about? Well, the AA thinks the price boards are very important, so we'd like the government to actually force the fuel companies to not only have price boards at every service station but also to display the price of every fuel that they sell. So compulsory price boards, every station? Yes. Uh, for us we wouldn't make it compulsory for ourselves. We think there's enough transparency out there. OK, price differences now. Why? We have these huge variations in retail prices ` sometimes 20 or 30 cents per litre difference in price. But not in places like Wellington or the South Island. In order for them to have a lower price in somewhere, they need to be making up that difference by charging a higher price somewhere else in NZ. So the poor buggers where there isn't much competition are paying more in order to fund the discounts where there is competition? That's exactly what, um, the AA thinks is going on. Z say, 'OK we get that view, but...' The research we've done has said about half of the people in NZ would like all prices to be the same, because they reckon that's a signal of competition, and, of course, there's another half that say lots of price variance means that, actually, competition is manifesting itself that way, so, ac` you know, we're not going to be able to please everybody all of the time, basically. As our roadie took us over the Rimutaka Hill to the Wairarapa, we were about to get a taste of aggressive discounting. Wow, competition is alive and well in the Wairarapa ` uh, 186.9 at the Mobil in Featherston and 189.9 at the Challenge here in Greytown. But is competition about to get weaker? The biggest deal when it comes to petrol prices is the merger between Z and Caltex. Is that going to mean higher prices for you? Is the motorist just gonna have to trust you that you're not gonna gouge them on price? Yes, in some respects, they will have to trust us, but we have to earn that trust every day, and as I said, we make sure that customers get good value by coming to Z. That sounds like the last word. It's not. Our roadie ended in Masterton. There's a reason for that. (LAUGHS) 164.9 at the station just back there. That is the Gull effect! That is crazy discounting! Yes, the Gull Effect ` Masterton is home to the southernmost Gull station in the country, and we're going to see what the Gull effect is in coming weeks. So a day and a half ago we were in Christchurch, 24 cents more expensive. Now, that is a one off day-long special, but that price is competition in action. Sadly, that price couldn't last. That looked like a great road trip! That car! (GROANS) That car! (LAUGHS) And that` that Kaikoura Coast Road! I haven't done that for years. Stunning. No. No. Look, in coming weeks, we're going to look at what the AA calls the Gull effect. So we want to see your pics of the cheapest and the most expensive petrol in the country. Yes, and if you're wondering why we only interviewed Z in that story, it's because they are the big news in petrol retailing, with their takeover of the Caltex brand. They're also the only NZ-owned really big player. We will be talking to other players. After the break, the 'selfy' that's created a big stink amongst perfume and make-up buyers. They say beauty is in the eye of the beholder. Let's just say I won't go out without eyelashes. But maintaining that perfect look just got harder thanks to this online beauty business. If you are deleting posts, you've got something to hide. And we're testing the moral barometer of Kiwi consumers. Cool or creepy? 1 Did you know how much hot water a family of four uses each year? Around 70,000 litres. That's equal to 70,000 hot water bottles. Together, we all use enough hot water in a year to fill 33,000 Olympic-sized swimming pools. Hot water heating is around 30% of your energy bill, so having an energy-efficient hot water system makes sense. If you're building, renovating or when the time is right, it's worth taking a look at the options. If it's just you and your best mate, you may not need too much hot water. But if you've got a family of seven who all want showers in the morning, you want an efficient system that can cope. This tool helps you compare all the options that could be right for your household. Here's a tip ` check the water temperature at the tap. If it's more than 55 degrees, it's unsafe and you could be using more energy than you need to. Efficient hot water systems give you hot water you need, save you money and conserve our country's resources. Welcome back. Perfume makes us smell nice, and make-up makes us look nice, right? Well, it's easier for some. (LAUGHS) Uh, but it's expensive, which is why more and more people are hunting for bargains on the web. So what happens when there's a new online retailer on the block offering prices to good to be true? Here's Brodie. DANCE MUSIC Courtenay Evitt has a bit of a love affair with make-up. I love it. Like, that's my hobby. I'm not even gonna lie. I do it in my spare time and I'm not going out. Her go-to item is... Let's just say I won't go out without eyelashes. Like, actual pretend` fake ones? Yeah, fake ones. Really? Yeah. And if the hard-working mother-of-one is lucky enough to have time to go out... Let's say if I were to go out clubbing, you would not see me dead without make-up on... Yeah? ...in the club. Courtenay saves up an allowance to buy make-up, and is always on the look out for a good deal. Would you say you're quite savvy at doing that? Balling on a budget? Yeah. (Laughs) (LAUGHS) Yeah, definitely. Awesome. For those of you not familiar with the term, ballin' on a budget is giving the appearance of living the good life, whilst not really having that much cash. So Courtenay's reason for buying make-up online is, well, cos it's much cheaper. < Amazing! So NZ prices are ridiculous when you look at the prices in America but then you look at the prices in NZ ` two completely different prices. She recently discovered a local online retailer, called Selfy.co.nz who were advertising with tele and radio ads. Selfy.co.nz is Selfy-proclaimed best online fashion and beauty store in NZ! I liked what I saw. I liked the prices and the products. They were well-known products. So without further ado, she placed an order for $70 worth of make-up. I received an email that the payment had gone through, that my order was confirmed. I was happy. But, a week later, no communication and no product, Courtenay started to worry. Because I'm used to buying online, within a week you generally receive an email from the people that you're buying it from. Um, nothing. Courtenay was emailing them, no response. then, she messaged them on Facebook. They eventually got back to her saying, 'We are responding to each individual. 'Your status will be updated accordingly.' Then, a few days later, when she wrote again, they apologised for the inconvenience caused, that they are receiving a shipment any time and that they will keep her updated, but if she'd like a refund instead, they would process that. After they then told her it should be refunded 'today or tomorrow'. She waited, messaged a fair few more times ` and nothing. Now we don't think that's good enough, so we went to look for Selfy to try get some answers. OK, so this is the address Selfy.co.nz has on its website, and as far as I can see, there is no sign of Selfy.co.nz here. I've asked a couple of businesses that are in the area. They have never heard of it or anyone from Selfy.co.nz, so I guess we go somewhere else. The owners of the company, Shabbir Mukhi and Sayanaz Momin, put their office at this Mount Roskill address. OK, so no luck at this address. This is the second address of four that we are trying to find Selfy.co.nz Apparently they moved out of this premises a few weeks ago, so we've got two more. Let's go have a look. We actually found out from their landlord they got kicked out over a month ago for unpaid rent. This, of course, doesn't help Courtenay. So you have actually essentially taken matters into your own hands haven't you? A little bit. A fed up Courtenay decided to get word out about selfy using social media. Pretty much anyone can post on it. We'd like them to say what's happened. OK, so here's the website ` selfy.co.nz They sell women's perfumes, men's things, beauty ` all sorts. But here's the thing ` Courtenay is not the only person that came to us. In fact, seven other women complained to Fair Go. They'd bought products, haven't got them, and haven't got a refund either. Oh, it's just so frustrating, cos all these people are taking time, using their hard-earned money on products that they're not getting, and I can't stand stuff like that. You know what? We can't stand it either, so we also went knocking on the two houses linked to Selfy on the Companies Register. I think it's pretty empty. There's no furniture in here. Yeah, no, I don't think anyone is living in this address. And unfortunately, the final address was no help either. OK, so four addresses, no luck to find Shabbir Mukhi and Sayanaz Momin. I dunno where they are. They've fallen off the face of the earth. Little comfort to the women who are trying to get their products, or a refund. You see, many of the women have also tried to post on Selfy's own Facebook page, but the moment they post anything negative, it gets taken down. If you are deleting posts, you've got something to hide. Courtenay and the other women have a simple message to Selfy. Get the refunds out. Um, get the products out. A little customer service can go a long way. So, as you saw, we've had no luck finding Selfy.co.nz but the good news is Courtenay and a couple of other women have suddenly got a refund after we got involved. (GASPS) (LAUGHS) Unfortunately, there's still plenty of people out of pocket, and we say be very careful if you are thinking about using the Selfy website. Right. For the past few weeks, we've been putting some not-so-straightforward questions to the test. Tonight's cool or creepy series is about your privacy and the pizza delivery guy. FUNKY MUSIC Cuba Street ` Wellington's bohemian heart, and one of the spots we decided to test the moral barometer of the city. So here's the scenario. You order a pizza, and when it's delivered, the delivery person takes a photo of your credit card. Cool or creepy? It's definitely not cool. (LAUGHS) Totally creepy. (LAUGHS) No, it's creepy. I wanna give you my credit card details in a secure form. Oh. No dice, no way. I'd say creepy. Creepy? Yeah. Well, probably not so cool. Creepy. So you're all saying creepy. Gee, I must be too trusting. I'm not sure it's that different to putting your credit card details into a website. I have to say, I'm not too fazed on this one. So what did the Privacy Commission have to say? Well, it says it is kind of similar to a company taking you credit card details through a machine, but that it does pose security risks. If companies are going to use this measure, then customers should be told why they're details are being collected and how those details will be kept secure. Well, I guess it's not that different to giving you details over the phone, is it? That's what I thought, but obviously not many people agreed with me. (LAUGHS) I'm used to that. So, that's the show, but we will be on Facebook for the next half hour to answer your questions. Our programme, of course, is all about your problems, your thoughts, so please do contact us. We're on Facebook. Email us ` fairgo@tvnz.co.nz Write to us ` Private Bag 92038, Auckland, 1142. And coming up next week, a fair go special. P - it is powerful, addictive, and could be in your home. The whole report, there was only one sentence to read. 'This house is uninhabitable.' If you're buying or renting a home, you're at risk. The quote was $22,000 to de-contaminate all of my belongings, and that isn't guaranteed. There's no denying P is a major problem. Like an unnecessary nightmare. Didn't have to happen. But does P also stand for 'paranoia'? I don't think, uh, we need to hit the panic button yet. It's certainly not a leaky house syndrome. That's next week. Goodnight.