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New Zealand's weekly whinge. Consumer affairs that blends investigative journalism and good advice to ensure Kiwis get a fair go.

Primary Title
  • Fair Go
Date Broadcast
  • Wednesday 20 July 2016
Start Time
  • 19 : 30
Finish Time
  • 20 : 00
Duration
  • 30:00
Series
  • 2016
Episode
  • 19
Channel
  • TV One
Broadcaster
  • Television New Zealand
Programme Description
  • New Zealand's weekly whinge. Consumer affairs that blends investigative journalism and good advice to ensure Kiwis get a fair go.
Classification
  • G
Owning Collection
  • Chapman Archive
Broadcast Platform
  • Television
Languages
  • English
Captioning Languages
  • English
Captions
Live Broadcast
  • Yes
Rights Statement
  • Made for the University of Auckland's educational use as permitted by the Screenrights Licensing Agreement.
1 Tonight ` Am I going fast enough? No. No? What? Staying healthy is a slippery slope for 8-year-old Leo. When he eats gluten, his stomach attacks itself. 'No gluten' is the rule for this coeliac. How does it make you feel? Really bad. But 'no gluten' products don't mean 'no chance of gluten'. Low gluten's not no gluten. That product made him sick, and that's not fair. Plus ` I now pronounce you husband and wife. CROWD APPLAUDS They thought they'd tied the knot,... Did you think, at that stage, you were officially married? > Yes, definitely. ...but the knot came undone. Are you officially married? You don't marry just for the hell of it. And ` Step one. There we go! There's a new contender in the studio. I think I've put this the wrong way. Can Joseph Parker knock out the flatpack challenge? I love this. Wouldn't wanna spend my morning any other way. Welcome to the show. It is becoming increasingly trendy to be gluten-free. Some say the dietary trend can cure everything from dementia to obesity. Others believe it's a ludicrous fad without a grain of sense. Regardless of which camp you're in, gluten-free products are everywhere. And that's good and bad news for the 10,000 Kiwis diagnosed with coeliac disease. They rely on gluten-free and no-gluten free products to stay healthy. But how safe is that labelling? Here's Brodie. CHEERFUL POP MUSIC Nothing beats a day in the snow in Auckland. You want that to go in there? Like that? '8-year-old Leo is taking me for a ski at Snowplanet. It's one of his fave sports.' You ready? Whoo! The first challenge is getting on that thing that takes you up the hill. And then we're good to go. ENERGETIC POP MUSIC Whoo! Am I going fast enough? No. No? What? Really? Yes. All right. Let's go. So while we're busy skiing, let's have a yarn to Leo's mum about Leo having coeliac disease. Coeliac disease is an auto-immune disease, um, that means that when he eats gluten, his stomach` I think it kinda means that it attacks itself, and it causes damage in his, um, intestine. It's a reaction to gluten, which is found in wheat, barley, rye and oats. And you know what? It's just not that nice. He reacts really badly to the tiniest bit of gluten and becomes really unwell. And it takes him a week to get back to where he was. And, you know, you can go to a cafe, and you see, like, um` you know, like, a gluten-free cake, and it's sitting right next to a cake with gluten in. That's not OK for Leo. He couldn't eat that. Leo's case is extreme. He is prone to getting sick from even the tiniest amount of gluten. Leo even has a separate toaster, and food in the pantry is clearly marked, whether it's gluten-free or not. Sadly, it makes life super-tough for the whole family. It's hard. It turned our world absolutely upside down. He actually asked us last time he was, um, contaminated. He just cried and he said, 'Mum, I don't want you to take me out any more. I don't want to eat anything. 'I just wanna eat from home,' because that's where he knows he's safe and where he knows he won't feel horrendously unwell for a week. Natalie tries to make it a positive experience as much as she can. Leo comes to the supermarket with me every week, because, um, it's sort of a double-edged thing. Like, he's really difficult to feed, so I like him to come along, and he can see the food. Unfortunately, Leo is stuck with this for life. < What happens when you get sick? I throw up and my stomach gets sore until the morning. < Really? Mm-hm. That's not very nice, is it? But you see, Leo keeps himself very busy. He skis, plays flipperball, tennis and goes to Scouts. So Mum always tries to keep his energy levels up with healthy, gluten-free food. I saw these muesli bars, and I was like, 'Oh, that's wicked,' you know? No gluten in it, and I thought, 'Oh cool. They'll be perfect for Leo. He could have that after his tennis.' So these are the muesli bars Natalie's talking about ` Pure Delish Primal Choc Bars. On the front, you can see it says, 'No wheat, gluten or egg used in this recipe.' So I gave it to him, and then, um, two hours after, he gets this funny feeling in his throat, and he was acting like` he was like, 'Oh, Mum, I've got that weird feeling,' which we know he gets when he's contaminated. And I was thinking, 'No, surely not.' And then he was sick for, like, two to three hours after. He was just projectile vomiting. Natalie had to go back and trace what he'd eaten. I looked at the back of the packet, and I saw that it's also made in a factory that processes gluten and that it's a low-gluten product rather than a gluten-free product. So on one side of the packet, it says 'no gluten' ` that seems pretty black-and-white, right? So here, (READS) 'no gluten.' Yeah. Here, 'Oh, well, actually...' and then there's a little asterisk that says 'low gluten', but low gluten's not no gluten. Yeah, absolutely. And with a coeliac, any amount of gluten can do damage. The wee mate was not impressed. How does it make you feel? Really bad. Does it make you a bit cross? Yeah? Mum's pretty cross too. She would like to see Pure Delish change the wording on their packaging. I feel like I was misled, because I thought I was giving him something that was OK for him, and it wasn't, and then that makes` you know, I'm his mum. I'm meant to protect him. And I didn't protect him, and I gave him that product and made him sick, and that's not fair. Time to catch up with Kaz from Pure Delish. She's the founder and owner and takes pride in the fact that every single product is hand-made. We have a full-time food and safety person. We have a very strict allergen management programme. Um, it's audited annually. Kaz says Pure Delish takes its testing very seriously. We do all sorts of things to avoid cross-contamination, to make sure that areas are cleaned down between different batches. But you see, there are no hard and fast rules around what you can say on the front of a packet. And there is no technology in the world which can test for zero gluten. Current testing methods can measure the level of gluten in food down to three parts per million. If your product is independently tested and shows that result, you can label your product 'gluten-free'. But Pure Delish doesn't say 'gluten-free'; it says, 'no gluten used in this recipe.' So is it confusing? So we are putting, 'There is no gluten used in this recipe.' We're not putting 'gluten-free'. There is no gluten in that recipe. We test right down to four parts per million, which is well below what is necessary. Kaz does not believe the muesli bar made Leo sick and says it's safe for a coeliac to consume under the International Codes Standards endorsed by the NZ Coeliac Society. Leo may be that, you know, 0.0001% that is so, so sensitive that his poor tummy just has zero tolerance. Um, but again, um, there's so many products out there that could be contaminated. She wants to sit down with Natalie and Leo and talk about the product's labelling. We will sit down together, and we'll go, 'What could we possibly put on here to help the Leos and Natalies 'without, um, jeopardising all those other people who are either mild coeliac/coeliac 'who just wanna have a grain-free, gluten-free diet?' Natalie has a suggestion she will be taking to Pure Delish. Just the wording could be changed, or maybe an asterisk, so that people like me know that you still need to look at the back and see that it's could be potentially contaminated. Back at the fake mountain in Auckland, Leo tells me he's happiest when he knows exactly what he's eating or when he's showing me up. Was I all right? Yeah. Yeah? How good, on a scale of one to 10? Five. Five?! Oh man! Oh, room for improvement, I guess. (LAUGHS) Shall we have a high five? (WHOOPS) I'll see ya back here. I thought you looked pretty good on those skis. Five out of 10 ` I'm not gonna complain about that. Hey, good on Pure Delish for fronting up. So Natalie and Leo are going to meet Kaz, get a tour of the factory and check out how things are done. The Coeliac Society of NZ is pushing for tighter rules around labelling, so watch this space. In the meantime, the advice is if you have any allergy of any kind, check the front and the back of the packet. All right, coming up ` if you've stepped up to the altar to say 'I do', you might want to check out whether you are officially married. So you think you're married? I now pronounce you husband and wife. CROWD CHEERS But are you officially married? My wife is very keen to find that out now. How tying the knot can come undone. You don't marry just for the hell of it. Plus ` Where do I start? It's not your traditional lead-up to fight night. This should be my training. Can Joseph Parker K-O the flatpack? I didn't think you'd be that good, to be honest. No faith, eh? 1 Welcome back. There's no bigger day that your wedding day. We spend months, sometimes years, planning it. But it's important to follow the legal requirements, cos if you don't, you'll end up with an amazing party and no husband or wife. It sounds bizarre, but Mark takes us into the bureaucratic world of 'I do' to help a woman who had to get officially married in order to get divorced. Your past can sometimes rewind in your mind like an old VHS video tape ` memories of days meant to be the happiest of your life. It was raining. (CHUCKLES) Good afternoon, everybody, and welcome to this autumnal Waikato day. It was May in 1999 when Robin and John tied the knot. We got married late` late afternoon, and, um, the neighbour was the marriage celebrant. It is with very great pleasure I now pronounce you husband and wife. CROWD CHEERS, WHOOPS CROWD APPLAUDS A happy day? > Yeah, it was. A really happy day. Here they are signing the register. Did you think, at that stage, you were officially married? > Yes, definitely. Actually, legally, John and Robin were married, but officially, they weren't ` there is a distinction, and it matters. It had never been registered with the court. Confused? Well, let me walk you through the process of getting married. Number one ` apply for a wedding licence at your local court or Departments of Internal Affairs. All going well, they'll give you one of these ` a copy of the particulars of marriage. This is what you sign after the ceremony in front of witnesses and what many people think is the end of formalities, but there's one more very important step. You won't get a marriage licence until this form is sent back to the courts or Internal Affairs to be registered, usually by the celebrant. And that last step can be crucial. You're married, but you can't show that you're married in terms of registration. And it means that if you apply to get a divorce or a dissolution of marriage, then you'll have an issue. Around a third of all marriages end in divorce, and divorce lawyer Jeremy Sutton deals with at least two new cases a day. Are you officially married? > I am officially married, yes, I am. Although, my wife and I are not sure whether the marriage was registered, and my wife is very keen to find that out now. And sadly, after 15 years together, Robin and John decided to part. I had to get a copy of the wedding certificate, and I'd left the original that you get to keep, um, down with my husband. So I rang up to get a copy to find that it's never ever been lodged in the courts. And no licence means no divorce. It can get lost in the court. The marriage registrar may've forgotten to take it into the court. It could've got lost in the mail. Every now and again, either a celebrant forgets or the paperwork gets lost in the post. The Department of Births, Deaths and Marriages has strict rules when it comes to proving you were married if you haven't registered your marriage. We run into big problems, though, if no one's got a copy of that document or if there's not agreement between the couples around the fact that they got married. So there's ways that we can fix it later, but it's a big hassle ` much better to do it right first time. Robin and John's celebrant had passed away not leaving any records, so it took a lot of work and thousands of dollars on lawyers to prove they were married. We filled out affidavits. I did, my daughter, who was a bridesmaid. I sent wedding photos of us signing in front of the marriage celebrant. Um, but for Births, Deaths and Marriages, that wasn't enough unless my husband signed. And after seven months, he did. The missing wedding certificate is now real. So congratulations ` you're now married? I am now married. And now she's officially married, Robin can now officially end it ` even though she could've split the assets using the Property Relationships Act. When it comes to businesses and trusts, my lawyer preferred` it was a lot easier and cleaner if it was proof of marriage. Robin still has to go through a divorce and will get her fresh start. But she thinks the system is in serious need of an overhaul. There is no follow-up. There is too many places it can drop out. You trust the marriage celebrant, or you trust your partner to take it in, um, and Births, Deaths and Marriages and the courts liaise between the two of them. It can fall through the holes too easy. Because how many people out there think they're properly married... I now pronounce you husband and wife. ...and are not? CROWD CHEERS, WHOOPS Crikey, Pippa, do you know if you're married? Well, not officially now, do I? I think I am. I had the party. Anyway, if you have a marriage certificate, you are married. If you don't and you're unsure, you have to order a copy from Births, Deaths and Marriages. Here's the number, and it'll cost you $26.50. And speaking of divorces, that was Mark Crysell's last story for us here on Fair Go. He's leaving to join our buddies on Sunday. We'll miss you, pal. We will. Right, time for an update. Remember that story that put the 'why' in 'Waikato District Council'? So, it involved the council getting a neighbour's permission ` not the landowner's, the neighbour's permission ` to turn a vacant section into a bit of a tip. We were in utter disbelief. And it has taken a few months, but the council has had a bit of a rethink. Here's Garth with an update. Councils can drive a lot of people potty, which is why we thought it was fair shakes to show a council what it feels like by driving a Port-A-Loo right to their doorstep. Feel free to, um, help yourself if you need to before you go into your meeting. Maybe it seemed a bit much, but consider why we were there. The council had come here ` private land in Rangiriri. Workers removed topsoil, installed a public sewer, dug ditches and made a quite a mess. They said they acted in good faith, by having, um, a neighbour of our property sign the, um, agreement to come on to our land. So a neighbour signed for you? A neighbour signed on our behalf without our knowledge. How can that be OK? CHUCKLES: Well, I don't think it is OK. The Ryburns say it had cost them dearly, tying up the land in legal knots for eight years at a time they needed to sell up. So we rolled into town with a bit of turn-the-tables to ask just how fair the council's actions had been. So, sir, I just need your signature on this as a concerned local. I suppose. Uh, just, um` Apparently, anybody will do. Thank you for helping us. We'll see if we can get to the bottom of it, eh? Absolutely. Yes, do it. OK. Kia ora. Kia ora, my man. Authority granted, I parked my mobile sewage scheme on the council's doorstep. Most of the people we met that day weren't ready to talk. They must have been listening, though, because that guy in there at the table with Deb and Neil ` he's from the council ` and guess what he's got to tell them? We were wrong. You know, we got it wrong, and we really apologise for that. Tony and his boss, Gavin Ion, have been in mediation on behalf of the council with the Ryburns to sort this out. Thank you for the spirit with which you entered into resolving this with us, and I think we have got a good result for` hopefully for you, uh, but also for our district. The details of the settlement are private, but the lessons are clear to anyone. We've definitely learnt. Don't ever do anything on someone's property without their explicit approval. And we're very conscious that we need to make sure that the key issues or issues that we are concerned about are elevated and visible. In other words, serious complaints now get referred to the boss. The Ryburns feel the council has finally listened to them. It's been a hell of a long time coming, but, um, yeah, we've got there, so we're very happy. I don't think` yeah. We wouldn't have got the result that we got without you, so thank you very much, Garth. This public apology was Waikato District Council's idea. We hope other councils are watching. This is how it looks when you put things right. You know, it may have taken a little while, but I'm really glad they sorted that out. Absolutely. Right, after the break, NZ heavyweight fighter Joseph Parker has passed a few tough tests over the years. But can he beat the flatpack? You can't fight your way out of this. I'm telling you. Yeah. The flatpack's got Parker moving to a new beat. (WHISTLES) Will it be his toughest opponent? Think I put this the wrong way. Or is it child's play? I love this. This is great! And this year's Kids' Ad Awards are literally rubbish. TRUCK RUMBLES We're asking kids to get creative and give plastic bottles a new lease on life. 1 Welcome back. Now, if you are a fan of Joseph Parker, you'll be hoping he has a good night tomorrow and takes out Solomon Haumono in Christchurch. In the lead-up to fight night, we decided to give the heavyweight a pre-fight warm-up against the dreaded flatpack. Hello. Hello. This is your flatpack. Thank you. You can't fight your way out of this, I'm telling you. Yeah? You can't punch it. OK. You can get angry, but I would say... read the instructions. Read the instructions. Read the instructions. OK, I got it. OK? Yeah, you see, he says that, but is Joseph really taking this seriously? Where do I start? Step one. There we go! READS: As deviation from them may present a possible safety risk. BRODIE CHUCKLES Oh. Actually nice material, eh? ZIP! (CHUCKLES) Gettin' a bit hot, eh? (SIGHS) Throw it to the crowd. Here we go. (SIGHS) I'm sweating here, did you know? NELLY'S 'HOT IN HERRE' This should be my training. (WHISTLES) Yeah, but just don't punch anything. That's done. He's actually pretty quick. Any music up in here? # Mary had a little lamb. # So taking it seriously. Do other people sweat like me, or...? Oh, you're pretty sweaty. Really? Oh, look, I'm not complaining. Yes, no, maybe so. Um, I got you a coffee. Oh, thank you. I assume that you drink a mocha. I` nah, I don't, but I'll try it. I'll give it a go. That's what you ordered, isn't it? Is it? Thank you. Did you not? No. Yes, you did. Oh, thanks. Didn't you say a mocha? Hey, um, this is good. Oh. Um... You know what? My training's done for the day. I didn't think you'd be that good, to be honest. Really? < Yeah. No faith, eh? < Well, I mean, I've got faith in you in the ring. I thought we were partners, man. But not on this? < Well, I've changed my mind now. Sad, man. Hurt my feelings. Think I put this the wrong way. Damn it. 'One minor hiccup ` but is it enough to derail Joseph's precision-like construction?' < Are you enjoying this? I love this. This is great! Wouldn't wanna spend my morning any other way. 'Yeah, right (!)' < You're making this look really easy. No, come on. (TAPS SCREWDRIVER) Joseph is well on track to take on our current leader, Art Green, who's on 48 minutes. I'm in a respectable second on an hour and two. Weatherman Sam is on an hour and 11 minutes, While the darling Matilda is on an hour and 16 minutes. Done, and I'm a sweaty mess. (CHUCKLES) Do you know how fast that was? Do you wanna have a guess? Nah. 36. 36 minutes. (LAUGHS) You're the new winner. Oh, thank you. That's so fast. I would give you a hug, but, you know, pretty... But you're pretty sweaty? Yeah, so I'll just have to go... I've hugged you when you're sweaty before, after a fight. You may not remember it. That was amazing. Thank you. I told you I was good with my hands, you know? He's really lovely. Isn't he, though? What a time to be alive for me. (LAUGHS) Before we go tonight, we must mention the Kids' Ad Awards. This year's focus is on rubbish ` or more specifically, plastic bottles ` because they are a huge environmental problem. So attention, kids and teachers. We want you to make something out of plastic bottles and then make an ad promoting your waste creation. The internet is full of inspiration. People have made boats, chandeliers, beds, igloos, kayaks and even chairs out of plastic bottles, so get innovative and start creating. We'll have more information in the coming weeks. So, that's the show, but we'll be on Facebook for the next half hour to answer your questions. Yes, our show, of course, all about your thoughts, your problems. We do love to hear from you. We're on Facebook. Email us... Write to us... Coming up next week ` A momentary lapse of concentration nearly claims Daniel's life. The car just sort of hit me, and I sort of went over the bonnet and got rag-dolled. My mate's sort of looking over me, and she's, 'Are you dead, bro?' Police chose not to charge the driver. I just felt really sorry for her, and I didn't want anything to come back on her, you know? 18 months later, Daniel was hit again for damages by her insurance company. Actually thought it was a joke, yeah. The policy holder's bewildered. What, all the money that I've paid? (CHUCKLES) What have they done with that? That's a very good question. But you've already been paid for that by the person who had the premium. Yes. Isn't that double-dipping? That's next week. Goodnight.