1 Tonight ` It was so beautiful. It was the best day ever. A picture-perfect wedding... Ooh, I love that one. ...ruined by a professional photographer. I've had excuse after excuse. Her precious mementos ` gone. It's the biggest day of your life. You can't go back and do it again. But are they gone for good? I can't` I honestly can't believe it. Plus ` It's the world's most bizarre treasure hunt. We've been digging all blimmin' day. She's moving heaven and earth to get rid of the portaloo. (WHISTLES) I hate the portaloo. And ` On a scale of one to 10, how would you say you are at flat-packs? 10. Life after the Game of Thrones. Yeah, I'm building. Woohoo! You know you've made it when you're invited to take on the flat-pack challenge. Ah, you little bugger. CRASH Oh, sh` Something's broken. Copyright Able 2016 Welcome to the show. In this digital age, you have to feel a bit sorry for wedding photographers. Yes, this is what new age addiction looks like ` Thanks to the internet and social media, more and more people like to witness life's big events through the lens of a smartphone, a tablet or, hey, even both, making it really hard for professional wedding photographers to capture the moment. However, those well-meaning snap-happy guests can also be a real life-saver when your wedding photographer fails to deliver the goods. Here's Anna Burns-Francis. TROPICAL MUSIC A beautiful beachside wedding in a stunning ` if a little windy ` tropical paradise. When Kala Seiuli married her sweetheart Tala Fagasoaia in November last year, theirs was a picture-perfect day. It was so beautiful. It was the best day ever. The newlyweds decided to get married in Samoa because most of Tala's family is back there. The 100-plus guests were treated to a beachside ceremony and a feast of music and dance. It was such a perfect day ` weather was amazing, people were amazing, the resort was fantastic, the food was phenomenal. Everything went perfect, basically. And the blushing bride from Dunedin thought she'd picked the photographer of her dreams to capture those special moments. I was almost like, 'This is too amazing to be real,' you know? It was just such an awesome day. He was so cool to work with ` so fun, so excited. Yeah. The only problem is those memories are now just that. I feel helpless. As a bride, you pay for the best because that's what you want to remember. You know, you pay for the most amazing dress, you pay for the best cake, you pay for a photographer and you just expect memories, I guess. This one photo captures it all. This is Ken Tai Tin, their photographer ` the man with all their pictures. I've had excuse after excuse. We just wanna know the truth ` do you have the photos or not? Now, there are some pictures of this wedding, and you're seeing them in this story, but they're not the ones Kala and Tala paid for ` they're the ones taken by Kala's dad, Antonio. He's a keen amateur photographer, and on the day Antonio was Ken's shadow. Ooh, I love that one. That's a nice one. Yep. When photographer Ken took a picture ` like this one ` so too did Antonio from off to one side. Straight after the wedding, Ken sent the happy couple a taster of his work ` five photos from the wedding. But that's it. After not hearing anything over Christmas and New Year, Kala emailed Ken at the end of January, but ` No word, nothing. So then I waited for another month and then got in touch in February, then again in March, and then again in April and I didn't hear from him until May. And when you finally did hear from him, what was it to say? That he had already sent them and that somehow I didn't receive them. It's now been nine months since the wedding. No photos ` just promises and excuses. So the first one was obviously that he sent them but I never received them, so that was shifting the blame to the postal service. The second one was the hard drive had broken, and so he left it in Melbourne to be fixed, which is understandable. The third one was that there was a baby on the way in Melbourne, so he was going to be back in Melbourne very shortly and I would have my photos by the end of July. Then there was a funeral in Samoa, so he couldn't actually leave Samoa when he had hoped. The paper trail of emails from Kala trying to get in touch with Ken runs to 12 pages, and while she's happy to give him the benefit of the doubt and knows that things can go wrong, Kala was none too pleased to see pictures of her wedding on his Instagram page ` pictures she hadn't even been sent. There's nothing about your wedding that you can ever recreate. Like, it's the biggest day of your life. You can't go back and do again, and by having a professional photographer, you can get as close to remembering that as you possibly can, and you pay for that, you know? And we were happy to pay for that, but we just haven't` Got it. Got it, yep. CELL PHONE RINGS Kala's found it a little hard to get hold of Ken Tai Tin, so we gave him a call instead, and he says he really has had some difficulty getting the photos. OVER PHONE: It was frustrating for me as well because these are photos that` It's not photos that I wanna keep for myself. They're obviously photos I want to produce for them. Sure, and you turned up to the wedding and you took some great photos, and they had a great time. Their concern was that they have been lost forever because they couldn't get in touch with you. Yeah, but I'm` Yeah, that's what I'm actually wanting to settle. Now, Ken didn't want to do an on-camera interview, but he promised he'd get onto the photos straight away. But I'm gonna do it tonight as soon as I get a hold of my laptop, which is at my brother's work. That's why I can't do it at the moment. And after nearly a year of waiting, Ken honoured his promise to us and finally sent the photos, so we flew back down to Dunedin. You know that we heard from Ken last night` Yep. ...and he has sent through your wedding photographs finally after a year. I can't` I honestly can't believe it. OK, well, you're gonna have to believe it. We're gonna go and see them right now. We asked local photographer Kimberley to help us out today. She's made a slideshow of the wedding photos. If you're the teary type, grab some tissues now. I think I'm gonna cry. ISRAEL KAMAKAWIWO'OLE'S 'SOMEWHERE OVER THE RAINBOW' I just can't believe that they're actually here. (LAUGHS) Is it`? This is the first time we get to see your husband. He's quite good-looking. (LAUGHS) He's so good-looking. That's beautiful. Look at that one. Isn't that lovely? It's so nice. Does this bring it all back? Do you remember standing there? That was such a beautiful day and this has just made` like, it brings it all back. That's my favourite one. That's my favourite one. (LAUGHS) That's really` That's what we truly are like, I reckon ` that photo. So, what do you think? I just honestly can't believe it. Are you happy with them? I'm s` I just` It's so, like, surreal that they're actually here. All right, so Kimberley has done us another favour. Yeah? She's done something very special for` Just because we've obviously still only got them in digital format` Yeah. If you have a look up there,... Oh, my gosh. I didn't even see that when I came in. That is so nice. Thank you so much. There you go. So that's yours. That is so nice. So you've got at least one you can take away until the rest arrive` Thank you. cos Ken has told us he's sent the whole wedding album now. He's had it printed out. He's sending you your images in high-res, so you'll have all of them to look at for the rest of your lives. Yay. Thank you so much. (LAUGHS) You're welcome. This is the best day ever. Second-best day. Yeah, second` I think you meant to say that was the best day. Second-best day to this. # Bluebirds fly. # I love a wedding. I'm so glad they got those photos, because they really are beautiful. Absolutely stunning, and hey, a huge thanks to Kimberley Cheyne Photography for helping us out with that little surprise. Yes. Now, the Samoan photographer, Ken Tai Tin, has promised to get all the photos and a full refund to Kala and Tala, which is great. He was very, very apologetic. Yeah, that's very cool. OK, time for round three of our true-or-false trivia challenge. Yes. So far, we know if something's faulty you can choose to take it back to the retailer or manufacturer and a landlord can't make a tenant leave a property while they show it to prospective purchasers or renters. So what's week three got in store for us? UPBEAT MUSIC Back on the streets of Napier, and we've got a pearler of a question for you tonight. It's illegal for a pub to advertise a pint of beer for sale. False? (LAUGHS) Uh... (LAUGHS) Now I'm just going to copy you. BOTH LAUGH I'm going to say true. LAUGHTER Perfect timing. False? LAUGHTER Isn't that what a pub's for? Fair comment, but what does the law say? We'll tell you shortly. Brodes, you'd be all over that one, wouldn't you? No, I've actually never heard of a pint in my life, so, uh, there we go. Look, after the break, we head to Taranaki for a story flush with bad puns. It is the treasure hunt from hell. It was really frustrating. We'd been digging all blimmin' day. The prize is a sewer pipe... (WHISTLES) ...and the chance to farewell this portaloo. Vicky's has been here for a year. And from Game of Thrones to the Fair Go flat-pack ` Yeah, I'm building. Woohoo! ...probably not the big break this Kiwi actor was looking for. CRASH Oh, sh` Something's broken. Welcome back. It's funny how we take the simple things in life for granted. Like the toilet ` you don't need an engineering degree or operator's manual to understand how it works. It just takes the push of a button. That's right, but you do need a sewer. Without that, things can get messy. Here's Haydn Jones. PIANO MUSIC Welcome to Vicki Gundesen's ranch. It's 500 square meters of house bus heaven in Waitara. Vicki sunk her life savings ` $80,000 ` into this section 18 months ago. Yeah, I had big plans ` shattered plans now. After living in a bus since she was 18, it was time to settle. I do pottery. I'd really like to make a go of doing that and I wanna set up a workshop. She says before she bought, she went to the council and asked if there was a sewage line into the property. The lady there behind the desk gave me the piece of paper with photo in it and she showed me where the pipe was. This is the council map they gave her. The dotted line is a sewage pipe going into her section. They even told me length of pipe. She also asked around and the answer was the same. Between the neighbour behind me, the real estate, the previous owner and the photo I got from the council, I really did think sewage was here. So a year ago, Vicki decided to build a bathroom, so she went digging for her pipe. It was really frustrating. We'd be digging all blimmin' day. Oh, hi. I'm just ringing up to... So I rung them up and the lady goes, 'Well, it's definitely there. Maybe it's further along the fence.' So I kept on digging and I rung them up again and said, 'Look, I can't find it,' and she goes, 'Well, maybe it's over the fence.' Still couldn't find it. Hi, can you please put me through to... In August, she asked for the manager. He said, 'Oh, I'll get someone there around Christmas.' Well, that wasn't good enough for me cos I kind of wanted a toilet before then. She then employed an underground video company. They couldn't find it either. So I rang up that fella again at the council and he goes, 'Well, it's definitely there. It was there in 2010.' Someone's pinched it. (LAUGHS) I really kind of need it. They all believed it was there. CELL PHONE RINGS That's when the phone rang. They ring me up and say, 'Oh, really sorry, but sometimes people make a mistake.' (LAUGHS) That was their answer ` they made a mistake, and I was like, 'OK, so are you gonna fix your mistake?' 'Um, no. That's` That's pretty much your mistake now.' The truth is Vicki's sewage pipe didn't exist. All I want is my sewage put on. Like, you know, I wouldn't have bought the place otherwise. No sewage means no bathroom, no kitchen and no toilet. Well, no flush toilet ` she does have this. I got that one on TradeMe. (WHISTLES) Now here's the thing with portable loos ` they're portable for a reason. They're supposed to be moved from one place to another, but Vicki's has been here for a year because of no sewage pipe. It's much too long for a portable loo. You want to move it off and have a permanent loo. Now, Vicki, honestly, how are you doing with the portaloo? I hate the portaloo. My visitors don't really like it either. I can't blame them. Which took us to the New Plymouth District Council, where there are plenty of flushing toilets. There's also the man who should know where the pipes are ` David Langford, infrastructure manager. Where is Vicki's sewage pipe? It doesn't exist. There is no sewage pipe connection to her property. And the photo showed it did exist? Yes, that's right. It is important to note that that information is` is prepared as best as possible, but it is based on very old historic records. Some of them predate modern technology like GPS data, so they're bound to have some degree of inaccuracy. So the document the council give to people, they don't stand by, all because of this disclaimer at the bottom. Vicki says she asked about it when she was given the map. And they told me that it means the pipe's there but it might just come out in a different area. We accept that the map was wrong. We encourage people to purchase a LIM report. The reason for that is LIM reports are prepared with a much higher degree of accuracy. David Langford says if Vicki had purchased a LIM before she bought, they would have noticed the map is wrong. In this particular instance we would have realized the property wasn't paying for a sewage connection. That discrepancy would have caused us to get our contractors to go out onsite and actually verify whether there was or was not a sewage connection. Vicki says when she asked Council about the sewage no one told her to get a LIM. They just told her the pipe was there and gave her the map. This is all making Vicki's head spin. Because I'm a female they're probably thinking I was just stupid, but I'm not, you know? Well, I'm not that stupid. Well, I must be stupid ` I listen to their plans, but, you know` I don't know. The good news is the council have made Vicki an offer. This has had an impact on Vicki and we have offered to reimburse her the cost that she spent looking for the pipe. We've also offered to make contribution towards installing the pipe and to waive the fee that we'd normally charge for new connections. The offer's worth $4000, and the council have fully fixed one thing ` their map. It has no dotted line any more. They've rubbed out the sewage pipe. So beware ` maps with disclaimers aren't worth the paper they're printed on. I'd like a toilet and a bath, you know? Just like probably what they've got at home at the council. So after 12 months, Vicki's life is still on hold, and her flushing toilet is just a pipe dream ` pun fully intended. Now, I think an important thing to learn from that story is always get the LIM report. Yes. Now, we had a big response to last week's story on the online floral industry. And everything certainly isn't coming up roses for the online delivery service, 'Ready Flowers'. No. They seem to be delivering disappointment to consumers and pruning the profits of florists. Here's Garth. PIANO MUSIC Let your fingers do the walking ` that's what they used to say. Why go to the shops when you can ring? And now you can click online, you may never speak to someone like Sadie, and she's feeling neglected by Ready Flowers. Quite angry. I mean, I know probably in the back of my mind I'm not going to get paid, cos it's like chasing a shadow. Sadie has probably had the worst deal from Ready Flowers of anyone we've met. It's a large sum. Just how much? She knows to the last cent. About $17,000. That's a lot of money. That's how much she says Ready Flowers now owes her. I was foolish to let them do that to me. I mean, you know, my pride's hurt. She did her best for Ready Flowers for three years, then suddenly, they stopped paying. One of the call centre people said they were selling properties in order to try and pay us. And because they'd been good those three years, she bought their excuses for three months, and now... It's obvious they just have no intentions of paying me. But they are paying Google ` must be. Ready Flowers always comes up number one. Google finds this site pretty quickly too ` it's an online floral tribute to all their bad publicity. Most is from Australian florists and customers ` and a senator. I warn people. I warn consumers out there about this particular company. A lot of the heat is aimed at the owner, Tom Hegarty from Perth, whose business is delivering disappointments like this $123 Chardon package. They wouldn't have paid more than $7` $10 for it, so I just feel totally, totally ripped off. Another customer, Jan, told us she'd got sparkling grape juice instead of wine. At least she'd paid using a credit card. Which is good, because anyone can dispute a credit card purchase with the bank who issued their credit card, and Jan did and she got her money back. Sadie has pretty much given up on her $17,000 debt. A friend visited the Hong Kong office of Ready Flowers in December. There's nobody there. It doesn't even say Ready Flowers, just an address. You'll always find Sadie here ` this little building in Lower Hutt near the Waterloo Station is hers. Lucky ` if she'd been paying rent, she thinks the Ready Flowers treatment would have put her out of business. I'm in my shop. I'm Sadie. You come into my shop and I'm responsible, but on the Internet, there's no-one. I'm afraid Sadie's not the only florist we've heard from owed thousands by Ready Flowers. Yes, so if you're in the market for a bouquet that belongs in the vase, not the compost bin, do shop around. Right. After the break ` ever wondered what happens to a Game of Thrones star after he's killed off? Fame can be fickle. Yeah, I'm building. Woohoo! But there's life after Game of Thrones for this Kiwi actor... ...or maybe not Ah, you little bugger. CRASH Oh, sh` Something's broken. And ` Um... Hm. Hm. Is it illegal for a pub to advertise a pint of beer for sale? False. No, true. Wait` No, false. 1 Welcome back. Kiwi actor Joe Naufahu got his dream role on Game of Thrones as a staunch warlord. And then, just as things were starting to heat up, his character met a fiery end. So we decided to give him a new challenge and see if he could 'nail' the flat-pack challenge. Joe Naufahu is the sixth person to do the flat-pack challenge. On a scale of one to 10 how would you say you are with flat-packs? 10. 10? Yeah. (SCOFFS) you might be, like, a big muscly dude from Game of Thrones, but I'll believe a 10 out of 10 when I see it. ...these two suckers. Strength did break the instructions, though. Yeah, I'm building. Woohoo! Ah, yeah, I know how to do this. You say that, but... Ah! You've been going for 15 minutes. 15 already? Yep. Sometimes a good hard bang is all it needs every now and then, you know what I mean? (LAUGHS) Are you following the instructions or are you winging it? No, no, I'm` I'm definitely following the instructions. Ah yes, I've heard that before. OK, right, we're gonna put the legs on. Look what he forgot ` wait until the penny drops. (GASPS) Did I make the same mistake as Art? I did, didn't I? Yeah. (YELLS) I was supposed to slide that piece in first. (GROANS) No. What did I say about reading the instructions, eh? (GROANS) No. Well, that's a major setback, so what can we do to inspire Joe? I know! We should've had the Game of Thrones theme song just playing the whole way. You know, when I got the role, I sat and I played that song over and over. If only you paid as much attention to this, buddy. You're at 42.22. Aw, 42 minutes. That puts him out of contention for top spot, as seen here on the flat-pack leader board. Heavyweight boxer Joseph Parker smashed it with a time of 36 minutes. Art Green is currently in second on 48 minutes, followed by me with a respectable time of an hour and two, then weatherman Sam on one hour 11 minutes and then the lovely Matilda Rice on an hour 16. It looks as though Joe could really come close to second place though, with just the draw to go. Gentle persuasion. It is off the track. Oh, you little bugger. (LAUGHS) It's painfully close, Joe. I know, dude. (LAUGHS) Oh, sh` Something's broken. Oh, third time lucky. I don't think I've seen someone struggle with the drawer so much. LAUGHTER We're gonna have to finish this in true Dothraki fashion ` smash it into the... Yay! An hour and five. An hour and five! I could've won that. But there was a couple of really big hiccups. ...that really tripped me up. You've gone from Game of Thrones to the Fair Go flat-pack Challenge ` your career is on the up. I gave it a fair go, didn't I? Oh! Yeah, you did. 'GAME OF THRONES' THEME Oh, he came so close. That was quite impressive, much like those pants, Brodes. That's my activewear. If you haven't tried a pair, they'll change your life. (LAUGHING) OK. OK, time to quench your curiosity. Yes, is it legal or illegal to advertise a pint of beer for sale in NZ? OK, so I really don't know the answer to this. This true-false question had you a bit stumped. It's illegal for a pub to advertise a pint of beer for sale ` true or false? Um... Hmm. Hm. False? No, true. Wait` No, false. It's actually true. That's just weird. ...so 568ml is OK, but not a pint. Bit rough, huh? That was a bit tricky, that one. It was. What do you call a pint if you can't call it a pint? Well, I guess you just ask for a glass, don't you? Maybe you do. I don't know. That's the show, but we'll be on Facebook for the next half hour to answer your questions. Our programme is all about your problems, your thoughts. We do love to hear from you. We're on Facebook. Email us or write to us. Coming up next week ` Fast and furious. I've got a caravan and I've got a car and I've got a dog. I've got all the retirement years and I'm stuck at home. At an age when most are winding down, this supergran is itching to kick up her heels... (LAUGHS) ...and hit the road. Good girl. (LAUGHS) But her plans have hit a major speed bump. This is Mildred. Mildred? �There's life in the old girl, but not enough torque in her new wheels. The goal is to get this puppy out of the driveway? Yes. A car that can't tow a caravan isn't a lot of use when you're itching to hit the road. I would like them to make me an offer I can't refuse. (LAUGHS) That's next week. Goodnight.