You're watching the instant Steve conceived that with a wholesale power price, no dodgy estimates and an easy weekly bill, he'd never find a big hairy surprise in his letter box again. That's enough, Steve. You've got much more chance to walk away when the speed of impact has been less. All right, so this is Tim, 34-year-old male. (OVERLAPPING VOICES) Got a status one 34-year-old male patient. Mate, we're gonna take good care of ya. (HELICOPTER ROTOR WHIRRS) We get a little bit of pre-hospital information as to what sort of injuries that we might expect. The higher the speed, you know, you're gonna have more significant internal injury. You've got much more chance to walk away when the speed of impact has been less. A bruised abdominal wall is better than a liver that's in pieces. A bit of concussion is better than a traumatic brain injury that'll affect you for the rest of your life. So there's a bit of difference. If you're having trouble keeping your house warm, the first place to check... is in your ceiling. If there's no insulation, there's your problem. If it's moved or there are gaps, simply put it back into position. Also it needs to be thick to do its job properly. If it's not, it could be time to upgrade your insulation. Effective insulation and heating can mean fewer days with colds and sickness, which is better for all of us. Remember ` In a moment of clarity, Louisa saw that while power companies offered her all sorts of free months, cash bonuses and ultra-saver wingdings, she'd save more paying the actual wholesale price of her power. (MUSIC SWELLS)