* Tonight ` chaos on the highway; I thought it was all over. He's dedicated his life to saving kiwis and was endangered by a tourist. Suddenly this campervan appears in front of me, it's just coming round a corner on the wrong side of the road. I've lost my vehicle. The tourist has skipped the country and the campervan company doesn't want to know. I'm not a happy camper. ...and for years, she's craved Easter treats. I love chocolate. But if you suffer peanut allergies, ...these choccies could have deadly consequences. I will have to go to hospital straight away. Or? Or I might die. Plus ` legalised ticket scalping is costing Kiwi concert fans a fortune. Do you know what you paid for your tickets? It was over $400. The government is talking tough, # We're dancing on the ceiling... # ...but is it music to our ears, or more white noise? We wanna make sure that people get a fair go. Copyright Able 2018 Kia ora, welcome to the show. We lead tonight with a controversial issue ` tourist drivers. Not a week seems to go by without news of a visitor crossing the centreline and getting into strife on our roads. Some say they are being unfairly singled out, but there's no denying the mayhem tourists cause is leaving some innocent Kiwis thousands of dollars out of pocket. Here's Garth. Welcome to our great outdoors. This is Paul - our guide. And this is Paul's dog Dillon. Dillon, yip. Dillon's my kiwi dog. He also finds seabirds and wrybill. He's a conservation dog, chosen and trained to indicate protected species. If 100% Pure New Zealand is more than just a slogan, it's because of people, and dogs, like these two Good boy, Dillon. ...are making a 100% pure effort in the wild. He's a setter which is a bit like a pointer. He'll scan in front of me with his nose, and when he scents the target species, he'll slow down and he'll creep in and lock up ` a bit like a sheep dog eyeing a sheep, that's his pointing, yeah. Tracking those endangered birds is Dillon's passion and Paul's life's work. It's important to me and to a lot of New Zealanders that we still have kiwi in our bush, yep, absolutely. But over summer it was Paul and Dillon who were the endangered ones. I thought it was all over. He's talking about this ` a car crash that could have killed him or Dillon. Coming along 80 K's, cos I was towing my trailer, and suddenly this campervan appears in front of me, it's coming round a corner on the wrong side of the road. So it was brakes on, I'm pulling off, but this campervan still came and hit me fair and square in the front of the vehicle, and, yeah, I thought that could be it. The police report is crystal clear ` a tourist from Luxembourg captivated by our countryside forgot which side of the road we drive on here. It was a full head-on front-to-front. First reaction ` 'Man, I am lucky. I've dodged a bullet.' What about this fella? Was he all right? Dillon was fine. He was down in the passenger well, the footwell, and he'd been having a sleep. Very quickly Paul was thinking about others. I was yelling, 'Are you OK? Are you OK?' And the driver answered 'Yeah, I'm OK.' And there were other people around, probably in a better frame of mind than me, to help manage that site. And it was pretty clear who was in the wrong? I just kept out if it. So no one got into any cross words about what was going on? No one sorta said 'Sorry, I did that' Or whatever? Nah. None of that? The only thing I remember very clearly ` some local guys came through in their Ute and yelled out 'dicks' and I remember thinking, 'Oh, that's a bit harsh.' But in hindsight, I agree. It's easy to see why this mild-mannered bloke says that now. He's down more than $7000 with no word from the tourist. These guys have left the country. I had to get myself back here, pay for towing, and I've lost my vehicle, and I don't think that's fair. He's tried to reach the driver back in Europe, so has Fair Go, and we've each had no answer, leaving one other option. The man who hit Paul and Dillon was at the wheel of a Happy Campers campervan. I'm not a happy camper. (LAUGHS) No way. Paul called them as soon as he made it home to Kaikoura. The fella I talked to suggested they, the rental company, wasn't in any way responsible for the damage to me and my vehicle. Does that strike you as right? It's their wagon, they've got a fleet of wagons on the road, that they're running a business making money out of them, and they're putting these drivers in these vehicles. I think it's their problem. Paul had his Ute covered for third party losses only. If he'd caused the crash, Happy Campers would be... happy. Paul assumed, perhaps like many of us, that the same goes if it's a tourist in a rental who does the damage, that he company would sort it out. But not everyone seems to see it the same way. (LINE RINGS) Is that Kevin? 'I've tracked down a number for the owner of Happy Campers, 'Kevin Whiteside. He owns a fleet of 650 rental vehicles. 'He told me...' Kevin Whiteside wouldn't go into specifics about Paul's case, but he seemed to be aware of others like it. But if you're handing the keys to somebody. Surely... But can that be right? Can the rental car company just wash its hands of Paul and his problems and pin it all on the tourist driver who hit him and Dillon? Well, maybe not so easily, if you ask the guy who represents the whole industry and most of its players ` big and small. It's a very unusual situation. Not because of the crash, but because of the response from Happy Campers. Normally a combination of the rental vehicle company and the insurer will cover those costs. Because it turns out, they must offer insurance for this sort of crash under the Operator Licensing Rule. The regulation is very clear that rental vehicle operators need to offer insurance and insurance is not defined, so it means what it normally means. So when people see a campervan they shouldn't think, 'Blimey, they're not gonna cover my losses 'and neither is the company?' That shouldn't happen? That shouldn't happen. Most of the time, unless there's a serious breach of traffic law, normal conditions of insurance coverage would apply. Happy Campers' owner told Fair Go he doesn't expect his insurance would pay out as the tourist caused the crash, but that too surprises the industry rep. Most accidents are a result of someone doing something wrong, and that's failing to give way, failing to keep left, not adjusting to the driving conditions. And those things are part and parcel of driving a vehicle. It happens from time to time ` people get distracted. People makes mistakes, and sometimes those mistakes result in accidents. And insurance should cover? In normal circumstances, yes. So there should be an insurance policy there to cover Paul's loss? There should be, yes. Happy Campers still denies any liability, but it has now made Paul an offer to settle up. At $3350, it's a bit less than half what Paul reckons he's lost. Paul's pondering that and wondering why it's taken two months and Fair Go's involvement to bring it about. We're all in this together. We share the roads, and we're sharing the conservation resources and the tourists are coming here to see our beautiful places and our wildlife. I'm doing my bit, but this seems a little bit parasitic or just a little bit irresponsible that you can put people on the roads and not take care of what happens. Now if you're wondering about the tourist, what's happened to the tourist, well, Garth has gone to extraordinary lengths to get hold of him. He's emailed, he's phoned, he's tried in English, he's tried in French, but no luck. Radio silence. After much contemplation, Paul has decided a bird in the hand is better than two in the bush. He's decided to cut his losses and accept Happy Campers' offer of $3350. Happy Campers have told us... Happy Campers say they do have third party insurance, but if the driver breaks any law while driving, they are liable for all damage. They reckon it's good policy because it makes foreign tourists and renters more careful on our roads. It's very hard to have an accident without breaking some sort of road rule, I've found in my limited experience of accidents. Yes. Right. Coming up after the break ` Poor packaging and labelling can, potentially, have deadly consequences; I love chocolate. They're dangerously delicious, but also potentially deadly. My throat will swell up and I will have to go to hospital straight away. Or? Or I might die. ...and legalised ticket scalping. Do you know what you paid for your tickets? Over $400. Music fans aren't the only ones sick of inflated prices. We wanna make sure that people get a fair go. * Welcome back. Itchy skin, hives, nausea, anaphylactic shock and death ` they are just some of the allergic reactions to peanuts. They cause more problems than any other food. One in 50 Kiwis suffer peanut allergies. That's a lot. For serious sufferers, food packaging and ambiguous labelling can be a very serious problem. Here's Hannah. Sweet, delicious, irresistible. For many of us, Easter weekend was spent feasting on chocolate. Two weeks later, and chocolate is still on Nikki's mind. I love chocolate. I don't really tend to hold back when it comes to chocolate. I eat it quite a lot. (LAUGHS) But while we might describe these chocolate treats as dangerously addictive, for Nikki Burrows, they can be just straight out dangerous. So I've got a severe peanut allergy, and so most or all of Cadbury and Whittaker chocolate has nut traces, or may contain nut traces, so I can't eat it. In fact, all sorts of chocolate products might contain a small amount of peanuts picked up during the manufacturing process. So I think it's cos at the factory, when they're making the chocolate, they may make it on the same equipment or next to a line that has got peanuts` chocolate that's got peanuts in it. And Nikki knows that even a trace amount of peanuts can send her into anaphylactic shock. Well, when I was nine months old, I was playing with a peanut butter sandwich, and luckily I didn't eat it, I was just playing with it. And just from touching the sandwich my whole body went red. Tell what happens to you if you do eat peanuts. So my throat will swell up and I'll go all red and I won't be able to breathe, and I have to get to hospital straight away. Or? Or I might die. There's such a high risk that Nikki will accidently eat peanuts that she always carries an EpiPen. A quick shot from this will stop the allergic reaction. I have to get this EpiPen injected into my thigh within five minutes. And then I have to go to hospital straight away. What happens if you go out without the EpiPen? I won't eat anything. I just` I'm that concerned about it that I just don't eat. Nikki's become very expert at reading a lot of very small print which brings us right back to the Easter eggs. I saw the Cadbury Creme Eggs for sale at the end of an aisle. And I read the label and could see nothing on the exterior packet of the Cadbury Creme Eggs, and so I bought them. I'm really excited cos I haven't eaten a Cadbury Creme Egg in about three or four years. And I've eaten it and then I'm about to chuck the tinfoil wrapper away and it just catches my eye ` 'May contain traces of peanuts and tree nuts.' This time Nikki was lucky. She didn't have an allergic reaction, but she was shocked. I wouldn't even have thought to have checked the inside packet before I bought them. I would've trusted that the exterior packet was correct. And that's where it should be ` on the outside. Mm. Well, it's too late once you've opened it. Mm. Cadbury's chocs are now made by Mondelez International ` that's who Nikki called. She seemed to take me seriously and she gave me a case ID number. And, a few days later, Nikki was just getting on with things, those gloves, ` peeling the spuds ` yep, Nikki's also allergic to potato skins, anyway, she gets a call from a Mondelez staffer in Australia. He told me that he had a packet in front of him and that his packet did have the warning on it. I said my packet didn't have that warning on it. And then he said maybe there was a sticker over the warning. And I said, no, there wasn't a sticker. Didn't that make you a bit annoyed? Yes, yes, I was a little bit annoyed and so at that stage I went back to the supermarket and I took a photograph and I emailed it straight to him. In fact, Nikki had bought three different batches of Cadbury Creme Eggs at two different supermarkets. None had the warnings. She sent the photos off to Mondelez, but, four weeks later, nothing. I was expecting like some` a recall or even, you know, a sticker just placed on the packet, you know, and I was expecting it quite promptly, to be honest. All right. So you have to check absolutely everything, don't you? Yes. Nikki says most food manufacturers take allergies very seriously and carefully flag any possible dangers. This says it may contain traces of tree nuts. Correct labelling is life saving. That's got almonds. You should be OK with that one. It's processed on the same line as products containing peanuts. Just fix the issue, so that nut allergy sufferers can make an informed decision. It just seems extraordinary to me that they aren't taking this more seriously, cos this is life threatening stuff. I think, you know, that's someone's life they're potentially, you know, messing with. It's like it's a major safety concern and I would've thought they would have more, you know, concern for their consumers. Mondelez International, the owner of Cadbury, have been in touch. They tell us the health and safety of consumers is their number one priority, and they work hard to comply with all relevant food labelling regulations. In this instance, they say the packaging does comply with the food standards code, but they are trying to work out why the outer packet didn't have a warning. They also told us... Or in my pantry. I would have thought one packet was potentially one too many. They also tell us they will continue to work to ensure this statement appears on all packaging in future. Right. Coming up after the break, we put the squeeze on legalised ticket scalpers. # What a feeling... # Finally, concert fans have got something to really sing about. The government's got legalised ticket scalping under the microscope. I think families who are paying $700-$800 for two or three tickets deserve better. And is it cool or creepy for charities to demand minimum donations? I think that's cool. Creepy. I feel that if you have to ask for a donation, it's not a donation. Many homes have ceiling insulation, but none underfloor. Insulation in ceilings and floors is the most effective thing you can do to keep the warmth in and the cold out. Check out the three essentials for a healthy home on our website. * Welcome back. Celine Dion, Bruno Mars, Ed Sheeran, Lionel Richie ` those are just a few of the big names to visit our shores this year. They've brought joy to many music fans, but also sorrow to an unlucky few. Legalised ticket scalping is a major problem, and we reckon it's time for change. Here's Anna. As the rain clouds rolled in and the night sky darkened, Lionel Richie fans got ready to go all night long. BOTH SING: # All night long... # And this crowd's been waiting a long time for the gig to arrive. You look like Lionel Richie fans, am I right? Yeah, for sure! Of course! We bought our tickets online from Ticketmaster in June last year. So you're forever shelling out, shelling out, and then having to wait 12 to 18 months to see somebody. There was even a dude who kinda looked like Lionel Richie. # Light from the neons... # My daughter actually paid for us. It was our 25th anniversary last year in December. Oh, happy anniversary. Thank you. A concert at Spark Arena in Auckland can seat thousands of fans and that equals hundreds of thousands of dollars. Do you know what you paid for your tickets off the top of your head, roughly? Yep, I do. What was it? $170 including fees. Over $400 dollars. (GASPS) $130 a seat or whatever. Ah, OK, so you got a deal on these. We did. But is the price of the ticket worth the paper it's printed on? Not according to fans who know that if you buy from a resale website, you can pay way more than face value. But, yeah, I'd never be that desperate to pay sort of four times the amount. Definitely. I will never use a site like that. We've been trying to find out just what is going on with the ticket scalping market in New Zealand and now we can tell you, we've got a promise it's finally being investigated, finally, being taken seriously. I think families who are paying, you know, the likes of $700 or $800 for two or three tickets and are getting stiffed at the door deserve better. And while that won't mean an instant law change, consumer affairs minister Kris Faafoi says he's committed to stopping secondary market ticket scalping. # Easy... # We want to make sure that people get a fair go if they're buying a ticket, because I think you shouldn't have to pay too much for a ticket. And if you're buying off a website and you want to buy a ticket, when you turn up to the door, you should be able to get in. # We'll stay... # When Celine Dion's third concert was announced, promoter Brent Eccles told Fair Go it wasn't just fans missing out. Three people are being ripped off ` the artist, the promoter and the public. Tickets for the final show were only going to be sold through Ticketmaster's primary site, banned from its resale site. That took quite a bit of negotiation, shouting you might say, but negotiation. we're thrilled about that. But there's one website Brent can't stop, and that's Viagogo. The offshore company has Celine tickets listed, plenty of them, and that's why, he says, the law has to change. The more the public can talk about it in association with the promoters the better, and then the government will have to do something. Kris Faafoi has already started meeting with music industry promoters, including Brent, to try and get a handle on what's happening. You know, I'd like to snap my fingers today and do something about it straight away so that people can buy a ticket to a Celine Dion concert, pay a fair price, and get through the door. But I think making sure we understand the vagaries of the system is really important if we're going to design a solution to the problem. He hasn't asked Ticketmaster for a meeting yet. The company says it would be happy to chat. For these fans, Don't ask me to sing any without him. ...that can't come soon enough. BOTH SING: # And we're dancing on the ceiling. # There'll be a lot of people who have been burned by these resale websites, who will be hoping that the minister can put his money where his mouth is. Now, hold on, of course there are two sides to every story. We all know that, and Ticketmaster told us... Hmm. We're really keen to see a change to the way tickets are sold in New Zealand and will be keeping right across this issue. That includes you, Minister Faafoi, I'm watching you. Now, moving along. We Kiwis are a charitable bunch. We give away more than 3 billion dollars a year. That is big money. Recently, we were declared the fourth most generous country in the world, but are we being taken advantage of? (CHILLED-OUT MUSIC) Summer has officially left the building, the clocks have gone back, and the skies are getting darker earlier, but whatever the season it's always fine at the mall. That's why we hit Auckland's Sylvia Park to find out the answer to our cool and creepy questions. We want to know... Charities asking for a minimum amount of money for donation ` is that cool... or creepy? Minimum amount... troubling. How do you think it should work? If it's a donation, then I think it should be up to the individual how much they want to give. I think that's cool. I don't have an issue with that. Creepy. I feel that if you have to ask for a donation it's not a donation. It's OK. Yeah, I agree. I'd say 'so so'. So so. It's kind of... Yeah. Troubling. No, I don't think that's on. If they want money they should take anything. I would say troubling. You can't always say you have enough money in your budget to do these things. Oof. Can I just say, speaking on behalf of myself and for myself, that is ridiculous. I would like to ban all charities for asking for a minimum donation. Just be happy with what you've got. Yes, I know that's good, but it's tough out there for charities. Yes. So I have some sympathy for them. You are so Switzerland. (LAUGHS) Well, that is the show, but we're always keen to help right some wrongs. Our programme is all about your gripes and grumbles, your despairs. No matter how big or small, please do get in touch. We're on Facebook or you can email us at fairgo@tvnz.co.nz or write to us at Private Bag 92038 Auckland 1142. Thanks for watching. I'm of to listen to some Lionel Richie. It's in my brain now, thank you, ladies. Until next week,... BOTH: Po marie. Copyright Able 2018