DO COME IN. THANK YOU VERY MUCH. YOU COME VERY HIGHLY RECOMMENDED BY HER ROYAL HIGHNESS. (CHUCKLES) THE DEMAND FOR DOMESTIC STAFF IS NOW HIGHER THAN EVER. I COULDN'T RUN THIS PLACE WITHOUT MY STAFF. YOU KNOW, JUST CLEANING THE WINDOWS HERE TAKES AGES. RAUCOUS LAUGHTER WHETHER BEHIND THE GATES OF BRITAIN'S STATELY HOMES,... I'M PROBABLY THE ONLY PERSON OVER 50 WITH MY NANNY ON SITE. ...OR FOR THOSE WITH THE CASH TO SPLASH, THERE ARE STAFF TO CATER TO EVERY WHIM. I'D LIKE THEM TO LEARN HOW TO MAKE A PROPER MARTINI. IS THE GLASS CHILLED? EVERYBODY IN LIFE NEEDS TO REMEMBER WHAT THEIR ROLE IN LIFE IS. THEY'RE THERE TO SERVE. CROW CAWS IN THIS SERIES, WE FOLLOW THE QUEEN OF SOCIETY... KISSY, KISSY, BOO-BOOS. ...IN THEIR SEARCH FOR THE VERY BEST DOMESTIC HELP. THE LAST HANDYMAN UNFORTUNATELY LEFT, BUT HE TOOK THE LADY OF THE HOUSE WITH HIM. AS WELL AS THE CANDIDATES WHO DREAM OF WORKING FOR THEM. I'D LOVE TO GET THIS JOB. WOULDN'T WE? I GOT IT. YES! FROM THE EXACTING INTERVIEWS... DO YOU HAVE A CHAINSAW CERTIFICATE? UH, NO, BUT THAT WAS MY EASTER PLAN. I GET ALL THE POO IN ONE PLACE. I NEED IT DONE LIKE THAT. ...TO THOSE TERRIBLY TOUGH RECRUITMENT DECISIONS. HILDA'S BIG FAULT IS SHE'S SO VERY PRETTY. (LAUGHS) BECAUSE EVERYONE KNOWS FINDING GOOD QUALITY STAFF IS THE HARDEST JOB OF ALL. HE LOOKS LIKE HE'S JUST COME OFF THE STREET. YOU DO SOMETHING TO MY DOGS, I DO SOMETHING TO YOUR CAT. FORGET ABOUT ANYTHING THAT COMES OUT OF THEIR MOUTH AT THE INTERVIEW. THEY'LL TELL YOU ANYTHING. IT'S ALL LIES. DON'T BELIEVE ANYTHING. CAPTIONS BY ANTONY VLUG. CAPTIONS WERE MADE POSSIBLE WITH FUNDING FROM NZ ON AIR. COPYRIGHT ABLE 2016 BEFORE THE GREAT WAR, 9 OUT OF 10 WOMEN WERE HOUSEWIVES. NOW IN THE UK, THERE ARE MORE LADIES IN WORK THAN EVER. LOVELY. WHEN DO YOU NEED THE BUTLER TO START? SO ACROSS THIS GREAT NATION, THERE'S AN EVER-GROWING NEED FOR HELP TO FILL IN. SORRY. YOU PROBABLY THINK I'M NUTS. TRYING TO FIND THE STAFF THIS WEEK IS A HIGH-FLYING BUSINESS WOMAN INTERVIEWING BUTLERS TO FULFIL HER EXECUTIVE NEEDS. SHOPPING, SOURCING CLOTHES, RUNNING ERRANDS, COORDINATING JETS, YACHT TRAVEL. AND SHE KNOWS EXACTLY WHAT SHE WANTS. I WOULD NEVER EXPECT ANYONE TO POUR THE WINE LIKE THIS. ANY OTHER QUESTIONS, SARA? UH, NO. FINGERS CROSSED. (LAUGHS) AND THERE'S A WORKING MOTHER LOOKING FOR AN AU PAIR TO TEND TO HER LITTLE DARLINGS,... (SCREAMS) (SCREAMS) ...WHO SEEMS TO BE RECRUITING RATHER MORE TESTING. I WOULD LIKE LEAVE 27 JULY. I MEAN, THAT'S RIGHT IN THE MIDDLE OF WHY WE ACTUALLY HIRED YOU. LONDON ` HOME TO MORE BILLIONAIRES THAN ANYWHERE ELSE IN THE WORLD. OF COURSE, ANYONE PART OF THAT CLUB WILL REQUIRE THE ULTIMATE ACCESSORY ` A BUTLER. WHICH IS EXACTLY WHERE SWEDISH-BORN ENTREPRENEUR SARA VESTIN RAHMANI COMES IN. SHE OWNS ELITE STAFFING AGENCY BESPOKE BUREAU. I MEAN, WE DO HAVE A COUPLE OF BUTLERS THAT SPEAK MANDARIN. BUT I DON'T THINK THAT THEY'RE FLUENT ENOUGH FOR IT TO BE COMPLETELY COMPREHENSIVE. NO. WITH OUR BUSINESS, IT'S MORE QUALITY OVER QUANTITY. SO WE HAVE APPROXIMATELY 5% OF THE WORLD'S NET WEALTH AS OUR CLIENTELE, SO YOU CAN IMAGINE HOW MUCH MONEY THESE PEOPLE HAVE. AS SARA IS VERY AWARE, PEOPLE WHO ARE COMMONLY KNOWN AS 'MINTED' CAN BE A CURIOUS BUNCH. WE HAVE VARIOUS REQUESTS. ONE OF OUR SAUDIS RESCUED A COUPLE OF MEERKAT BABIES, AND WE HAD TO SOURCE A NANNY FOR THEM. BEING THE GO-TO LADY FOR OUTLANDISH REQUESTS HAS IMPROVED SARA'S SOCIAL STANDING IMMENSELY. WHEN SHE CAME TO THE UK 16 YEARS AGO, SHE HERSELF WAS DOMESTIC STAFF WORKING AS AN AU PAIR. BUT SHE SPOTTED AN OPENING. ONCE PEOPLE TRUST YOU WITH THEIR CHILDREN, THEY'RE GONNA TRUST YOU WITH EVERYTHING ELSE. I GREW A LITTLE HUB OF VERY WEALTHY WELL-CONNECTED PEOPLE THAT ARE STILL VERY MUCH THE CORE OF WHAT IS TODAY BESPOKE BUREAU. A MERE 35 YEARS AGO, THE BRITISH BUTLER WAS AN ENDANGERED SPECIES, BUT TODAY THERE ARE OVER 10,000 OF THEM AT WORK. IN RUSSIA, CHINA AND THE MIDDLE EAST, THE RICH ARE DESPERATE TO BUY BRITISH. THE BRITISH BUTLER REPRESENTS THE BRITISH PSYCHE. BRITISH PEOPLE ARE VERY VERY UNIQUE AND WELL-MANNERED AND REFINED, AND THAT'S WHY IT'S BECOME SUCH A SOUGHT-AFTER PRODUCT. THAT'S TERRIBLY KIND OF YOU, DEAR. AS SARA'S BUSINESS EXPANDS, SO DOES HER OWN ENTOURAGE. CURRENTLY THIS STANDS AT A PERSONAL BUTLER, PA, HOUSEKEEPER AND CHAUFFEUR ` REALLY, JUST THE BARE MINIMUM. I HAVE A BUSY LIFE. IT WOULD BE DIFFICULT TO KEEP UP WITHOUT HAVING HELP AROUND. IN FACT, IT WOULD BE IMPOSSIBLE. BUT SARA HAS A TEENY STAFFING ISSUE OF HER OWN. AFTER FOUR YEARS OF SERVICE, HER BUTLER IS MOVING ON, AND SHE HAS TWO WEEKS TO FIND A REPLACEMENT. HOW MUCH IS THIS ONE? IT'S �19,000. IN SITUATIONS LIKE THIS, IT REALLY IS VERY HANDY TO OWN ONE'S OWN RECRUITMENT AGENCY. SO SARA'S TASKING LUCY CHALLENGER TO DO THE LEGWORK ` ONE OF HER MOST TRUSTED EMPLOYEES. I THINK SARA'S EYE FOR DETAIL IS SOMETHING THAT IS ON ANOTHER LEVEL. WHAT SHOULD I BE BUYING? (LAUGHS) WHAT'S NEXT? SO THERE IS AN ADDITIONAL PRESSURE TO MAKE SURE THAT IT'S THE RIGHT PERSON. ANY POTENTIAL BUTLER WOULD HAVE TO LOOK AFTER SARA'S NEEDS BUT ALSO THE NEEDS OF HER NEAREST AND DEAREST. (SNORES) I HAVE TWO FRENCH BULLDOGS, AND THEY'RE JUST LIKE MY BABIES. KISS. (GRUNTS) I WOULDN'T WANT TO HAVE A BUTLER WORKING WITH ME IF THEY DIDN'T LIKE THE DOGS. THEY'RE SUCH A BIG PART OF MY LIFE. SINCE BUTLERS ARE VERY MUCH HER FIELD, SARA OF COURSE HAS SOME REFINED TASTES. LUCY WILL SEPARATE THE WHEAT FROM THE CHAFF, SO THE BOSS ONLY MEETS THE BEST, BUT FIRST SHE NEEDS TO KNOW WHAT SHE'S LOOKING FOR. SO DUTIES, UM, THEY'RE GONNA BE, SORT OF, COMPLETE MANAGEMENT, ORGANISING AND COORDINATION OF YOUR PERSONAL LIFE, SHOPPING, SOURCING CLOTHES, RUNNING ERRANDS, SOCIAL DIARY, ARRANGING HOLIDAYS, COORDINATING JETS, YACHT TRAVEL AND STRONG ATTENTION TO DETAIL, BECAUSE YOU'RE A PERFECTIONIST. THEY NEED TO MEET WITH THE DOGS, AND, LIKE, OBVIOUSLY MAGGIE AND EVA ARE GONNA BE ABLE TO TELL, LIKE, IMMEDIATELY IF THEY LIKE THEM OR NOT. YEAH. SO IN TERMS OF THE SALARY, THE NOTE IS SAYING 80 TO 100K PER ANNA, BUT I KNOW THAT THERE'S SOME FLEXIBILITY ON THAT IF WE FIND THE BEST CANDIDATE. YEP. HONESTLY, THEY JUST NEED TO KNOW THAT I'M THE BOSS AND THIS IS... THAT'S IT. YEAH. YEAH. PERFECT. YEAH. I KNOW WHAT SHE LIKES, AND IT'S MY JOB TO PRESENT HER THE BEST OF THE BUNCH. IT IS SAID, 'TRUST NOT THE HEART OF A MAN FOR WHOM OLD CLOTHES ARE NOT VENERABLE.' A GOOD PAIR OF SHOES SHOULD BE TREATED WITH THE UTMOST RESPECT. SPIT POLISH IS THE TRADITIONAL METHOD OF GETTING DULL SHOES GLEAMING. BUT SUBSTITUTE WARM WATER AND THE EFFECT WILL BE THE SAME WITHOUT RISKING DEHYDRATION. BRUSHING CAN DAMAGE THE LEATHER, SO DIP A CLOTH IN THE WATER, THEN THE POLISH, AND APPLY WITH A CIRCULAR MOTION. USING A DIFFERENT CLOTH, VIGOROUSLY BUFF THE SHOE TO A SHINE. A FEW EXHALATIONS WILL SHOW YOU CARE. DON'T SKIP THE DETAILS ` POLISH THE SIDES AND ARCH OF THE SOLE. AND BUFF WITH A CLEAN BRUSH. FINALLY, WIPE TOP TO BOTTOM WITH A CLEAN CLOTH. AND REFLECT ON YOUR GOOD WORK. WANDSWORTH ` ONE OF LONDON'S MOST WELL HEELED BOROUGHS. THERE ARE 5.3 MILLION WORKING MOTHERS IN BRITAIN, AND QUITE A FEW OF THEM CAN BE FOUND BEAVERING AWAY IN THIS NEIGHBOURHOOD. INCLUDED IN THAT NUMBER IS ANNA TRENT. THEY'RE GETTING FOUR PIECES, AND THEN THEY'RE GONNA PUT THAT ON` THEY'RE GONNA PHOTOGRAPH IT, PUT THAT ON THE NEWSLETTER. SHE IS CURRENTLY AIMING TO MAKE A SPLASH IN THE FASHION WORLD WITH HER BOUTIQUEY JEWELLERY BUSINESS ` ANNA LOU OF LONDON. THEY'RE SO RIGHT FOR HARVEY NICKS, DARLING. MUMMY'S OTHER LITTLE GEMS ARE AT HOME. NO! OH` OH NO. 4-YEAR-OLD WILBUR AND 2-YEAR-OLD BUZZ, WHO ATTEND NURSERY SOME OF THE TIME BUT FOR MOST OF IT, ANNA IS ON CHILDCARE DUTY. RIGHT NOW I NEED TO MAKE A CALL TO SELFRIDGES, BUT I CAN'T HAVE A CONVERSATION WITH A BUYER WITH THIS GOING ON. NO, I'M BEING SHOP. WHY DON'T YOU PLAY SHOPKEEPERS, OK? BUZZY, YOU` WHY DON'T YOU GO AN BUY THEM. I DON'T WANT TO. (SOBS) RIGHT, THE LAST ONE ON THE BED IS A BIG FAT BANANA. HUBBY ADRIAN RUNS HIS OWN PROJECT MANAGEMENT BUSINESS. BUT AT THE END OF HIS WORKING DAY, ANNA IS STILL AT THE GRINDSTONE. ANNA'S NOT REALLY GOT A GREAT ATTENTION SPAN WHEN IT COMES TO TELEVISION OR FILM. IT WORKS OUT QUITE WELL, BECAUSE ADDIE CAN WATCH HIS FISHING AND I CAN WORK, AND WE'RE BOTH HAPPY. IF ANNA'S GOING TO MAKE IT BIG IN THE FASHION WORLD, THE NEED FOR AN EXTRA PAIR OF HANDS IS BECOMING EVER MORE PRESSING. TO COMPLICATE THINGS FURTHER, SHE'S ALSO DUE TO GIVE BIRTH TO LITTLE DARLING NUMBER THREE IN A FEW MONTHS. I COME FROM A FAMILY HISTORY OF HAVING LOTS OF AU PAIRS. I THINK WE DO NEED ONE. IT ENABLES ANNA TO DO WHAT SHE WANTS TO DO. BUT WE'VE JUST GOTTA GO THROUGH THE PROCESS AND GET THAT SORTED. NOW, AS EVERYBODY KNOWS, AN AU PAIR IS A, USUALLY, CHARMING YOUNG ADULT FROM THE CONTINENT WHO PROVIDES HELP WITH CHILDCARE AND HOUSEKEEPING. TODAY ANNA AND ADRIAN ARE CROSS-EXAMINING ITALIAN STUDENT ALLESSANDRA VACCA, WHO'S BEEN IN THE UK FOR JUST FIVE MONTHS. WE ARE LOOKING FOR AN AU PAIR GIRL TO HELP ME LOOK AFTER OUR TWO BOYS, WILBUR AND BUZZ, AND I'VE GOT ANOTHER ONE ON THE WAY AS WELL COMING ON THE FOURTH OF AUGUST. SO WE JUST WANTED TO KNOW WHAT EXPERIENCE YOU'VE GOT, REALLY. I HAVE ALREADY BEEN THIS EXPERIENCE WITH THE CHILD. I LIKE JOKING WITH THE CHILD. I SPEND MY TIME TO INVENT... YEAH. GAMES AND THINGS? SOME FLASH GAMES, YES, YES. LOVELY. I HAVE A QUESTION. GO FOR IT. GO FOR IT. CAN I COOK SOMETHING ITALIAN? YES. YEAH. OK. YOU KNOW, AS LONG AS THEY EAT HEALTHY MEALS. OK, PERFECT. SHE SAID, 'CAN I COOK FOR YOU?' WE THOUGHT, 'FANTASTIC.' YOU KNOW, SHE'LL SPEAK UP, WHICH IS ALSO GREAT, COS THE LAST THING YOU WANNA DO IS HAVE SOMEBODY REALLY UNHAPPY WHO IS` YOU KNOW, JUST NOT SAYING WHAT THEY REALLY FEEL. I'LL PROBABLY GIVE YOU A CALL TOMORROW MORNING. OK, GOOD. BOYS, SHOULD WE SAY BYE-BYE TO ALLESSANDRA? NO. AFTER MEETING ONLY ONE CANDIDATE FACE-TO-FACE AND HAVING A 40-MINUTE CHAT, ANNA AND ADRIAN ARE HAPPY THAT ALLESSANDRA IS THE GIRL TO MOVE INTO THEIR FAMILY HOME AND LOOK AFTER THEIR TWO TEARAWAYS. WHEN I WAS 19, I CERTAINLY DIDN'T WANT TO CLEAN SOMEBODY ELSE'S HOUSE OR LOOK AFTER THEIR KIDS, SO HOPEFULLY WE'VE GOT A GOOD ONE. THANK YOU. THANK YOU SO MUCH. THANK YOU SO MUCH. SEE YOU. NICE TO MEET YOU. . IN THE CITY OF LONDON, ELITE STAFFING AGENCY MANAGER LUCY CHALLENGER IS FACING THE DAUNTING TASK OF FINDING A TOP-NOTCH BUTLER FOR HER OWN BOSS, SARA VESTIN RAHMANI. SHE'S WHITTLED 100 APPLICANTS DOWN TO THE TOP EIGHT, BUT MEETING THEM TODAY IS FAR FROM STRAIGHT FORWARD. HIRING BUTLERS IS REALLY DIFFICULT BECAUSE THE NATURE OF A BUTLER IS THAT THEY WANT TO PLEASE, AND THEY WANT TO SERVE. SO IF YOU SAY, 'CAN YOU DO SOMETHING?' THEY WOULD SAY YES. AND IT'S VERY HARD SOMETIMES FOR ME TO GLEAN IS ARE THEY SAYING YES BECAUSE THEY WANT TO DO IT, OR THEY CAN DO IT, OR BECAUSE THEY WANT TO SAY YES AUTOMATICALLY. MOST OF THE BUTLERS ARE CURRENTLY EMPLOYED BY OTHER PRINCIPALS, BUT AS IS THE DUMB THING, THEY WON'T DISCOVER THE IDENTITY OF TODAY'S VIP UNTIL THE FINAL INTERVIEW STAGES, SO FIRST THEY'VE GOT TO PASS THE LUCY TEST. TELL ME A LITTLE ABOUT YOURSELF, WHAT YOU'RE UP TO AT THE MOMENT. WELL, CURRENTLY I WORK AS A BUTLER IN A BOUTIQUE HOTEL, THE ZANZIBAR HOTEL IN HASTINGS. AND SO YOUR EXPERIENCE OF SILVER SERVICE, BUTLER SERVICE, AFTERNOON TEA. IS FANTASTIC, YEP, THAT'S FINE. IT'S A REALLY NICE MIX OF THINGS THAT I'M DOING, BECAUSE I ACT AS HIS PA WHENEVER HE'S IN EUROPE. I'VE WORKED WITH HIM IN CHINA ON VARIOUS PROJECTS, YEP. AND I TRAVEL TO SCOTLAND REGULARLY TO CATCH UP ON THINGS, UM, AT THE CASTLE. OK, LOVELY. ATTENTION TO DETAIL IS SOMETHING SHE'S REALLY PASSIONATE ABOUT. CAN YOU GIVE ME AN EXAMPLE OF WHERE YOU HAVE ATTENTION TO DETAIL OR WHAT THINGS YOU MIGHT NOTICE THAT A NORMAL PERSON MIGHT NOT. I CAN TELL YOU STRAIGHT AWAY, MY TABLE SETTING HAS TO BE GOOD. OK. I LOVE LAYING A TABLE. LOVELY. I LIKE THAT. AND ANIMALS, HAVE YOU WORKED WITH ANIMALS BEFORE? YES. WE HAVE TWO DONKEYS. TWO DONKEYS, OK, LOVELY. TWO HORSES. BOTH LAUGH WE HAVE SHEEP. AND WHAT ABOUT YOUR SILVER SERVICE, BUTLER SERVICE, AFTERNOON TEA? YEAH, I BRING SOME PICTURES. YEAH, LOVELY. I CAN SET A TABLE THE ENGLISH WAY. FOR MY CURRENT EMPLOYER AT THE MOMENT, MY JOB IS TO MAKE HIS LIFE EASY. I LOOK AFTER HIM. HE'S GOT SOME DOGS ` LOOK AFTER THE DOGS. HE HAS A DOG? HE HAS A FEW, YES. HE HAS A FEW, OK. AND THEY GO EVERYWHERE WITH HIM. OK. SO I AM THEIR ASSISTANT AS WELL. YOU ARE THE DOG BUTLER AS WELL. I BRUSH THEIR TEETH. I DO EVERYTHING FOR THEM. (LAUGHS) OH, YOU BRUSH THEIR TEETH. THANK YOU, IT'S BEEN A PLEASURE. THANK YOU SO MUCH. THANK YOU VERY MUCH. THANK YOU. HAVE A LOVELY AFTERNOON. GOODBYE. NOW MS CHALLENGER WILL HAVE TO LIVE UP TO HER NAME BY RECOMMENDING TO SARA THE CANDIDATES WORTHY OF A CLOSER LOOK BY THE GREAT LADY HERSELF. WHAT ARE YOU DOING? IT'S GONNA LOOK VERY NATURAL. EXACTLY HOW YOU LIKE IT. THEIR TO OFFER HIS ESTEEMED OPINION IS SARA'S PERSONAL STYLIST AND LIFE ADVISER PAUL JONES. YOU'LL BE ABLE TO TELL WHO I'M GONNA GEL WITH, I THINK. OH, I THINK I'LL BE ABLE TO TELL STRAIGHT AWAY. HOPEFULLY WE'LL BE ABLE TO PICK OUT FOUR OR MAYBE FIVE. HELLO. HI. HI, LUCY. HEY, HOW ARE YOU DOING? HOW DID IT GO? I HAVE LOTS OF NEWS. IT'S VERY EXCITING. GOOD NEWS OR BAD NEWS? YEAH, INTERESTING. THEY WERE A REALLY GOOD BUNCH, ACTUALLY. SO WE'RE GONNA START WITH RICHARD. HE'S WORKING AT A BOUTIQUE HOTEL AT THE MOMENT. WHAT BOUTIQUE HOTEL IS HE? UM, IT'S ZANZIBAR. I HADN'T HEARD OF IT. UM... YEAH, SO IF HE'S WORKING IN A HOTEL THAT I'VE NEVER EVEN HEARD OF, THEN HE'S PROBABLY NOT THE RIGHT BUTLER FOR ME. OK. UM, DAVID. YOU KNOW... I KNOW. HE'S WORKED WITH DONKEYS, HORSES, SHEEP, COW, DOGS, CATS. I KNOW. HE'S WORKED WITH DONKEYS? YEAH. (SIGHS) UM. I THINK A MAYBE AT THE MOMENT. I DON'T... YEAH. OK, RIGHT, ADRIANA. THIS WOMAN'S WORKED FOR ONE OF OUR V-VIPS. YEP. AND THE THING IS IF THEY WERE HAPPY WITH HER, WHY DID THEY NOT KEEP HER? BECAUSE I KNOW THAT THEY'RE LOOKING FOR SOMEONE. SO MAYBE? HMM, MAYBE. BARRY, HE'S SO EXPERIENCED. HE'S WORKED WITH ROYALTY. HE'S BEEN A BUTLER FOR 35 YEARS. I MEAN, HE'S OBVIOUSLY QUITE MATURE. HE LOOKS LIKE THE GUY FROM DOWNTON ABBEY ` YOU KNOW, THE HEAD BUTLER. THAT'S EXACTLY WHAT I THOUGHT WHEN I SAW HIM. WHAT'S HIS NAME? MR CARSON. YES! OK, SO I THINK HE SHOULD BE IN THE POSSIBLE LIST. OK, LET ME PUT IT IN THE MIDDLE. SO THAT'S THE MAYBE PILE. NEXT IS MARK. I KNOW HIM. I KNOW HIM. HE'S SO SWEET. HE WOULD SUIT MY PERSONALITY PERFECT. I THOUGHT THAT. HE'S SO NICE. YES? UH, YEAH, DEFINITELY. I THINK HE'S IN THE YES. GOOD. EASY. THE LAST ONE IS MATTHEW. MATTHEW. I'VE NEVER HEARD OF HIM OR SEEN HIM. WHO IS WORKING FOR A VERY VERY HIGH-PROFILED CLIENT AT THE MOMENT. HE'S GOT A PLEASANT SMILE. OK. HE'S VERY POSITIVE. I'D LIKE TO MEET HIM. HE LOOKS NICE. WHY IS HE WEARING THAT RING? UM... IT'S NOT ME BEING BITCHY. NO, NO, WHY IS HE WEARING THE RING, BECAUSE IT'S IN THE WAY, AND HE'S A BUTLER, AND IT'S UNUSUAL THAT THEY WEAR ANY LARGE JEWELLERY. THEY NEED TO BE MORE GENERIC, AND THAT TO ME SAYS THAT HE LIKES TO STAND OUT. I'VE GONE FROM FEELING VERY ANXIOUS, NERVOUS ABOUT THE RECRUITMENT OF THE NEW BUTLER TO FEELING A LITTLE BIT EXCITED. FRESH LAUNDERED BED LINEN IS ONE OF LIFE'S PRIVILEGES, SO IT'S ESSENTIAL ONE'S HOUSEKEEPER KNOWS HOW TO DEPLOY IT. FIRST DRAPE A SHEET SO THE MIDDLE CREASE IS CENTRED. TUCK IN THE BOTTOM END. TAKE THE HEM AT THE CORNER AND HOLD IT TAUT TO FORM A TRIANGLE. WITH YOUR FREE HAND FOLD THE TRIANGLE IN TWO AND TUCK FIRMLY UNDER THE MATTRESS. THIS CREATES A TIDY DIAGONAL CREASE AND A CRISP, PROUD HOSPITAL CORNER. REPEAT, THEN ADD A TOP SHEET AND ALL THE OTHER ACCOUTREMENTS. IT MATTERS NOT IF THERE ARE TWO BEDROOMS OR 12, SHEETS MUST BE CHANGED AFTER EVERY USE. TOMORROW IS A BIG DAY FOR ITALIAN STUDENT ALLESSANDRA VACCA AS SHE STARTS IN HER NEW AU PAIR JOB. SO SHE'S SPENDING TODAY DOING SOMETHING EQUALLY IMPORTANT ` SHOPPING. WHERE DO YOU WANT TO GO? SO WE CAN GO MAYBE TO WESTFIELD. THERE ARE A LOT OF SHOPS. I NEED SOME SHOES FOR THE DISCO. UH-HUH. AMD I HAVE TO TAKE MY TROUSER, BECAUSE I CAME FATTER, AND I HAVE TO CHANGE MY TROUSERS. OH, COME ON. YOU'RE NOT FAT. YEAH. (LAUGHS) FOR A 19-YEAR-OLD FROM A SMALL VILLAGE NEAR VENICE, LONDON'S CULTURAL AND ARTISTIC OFFERINGS ARE MIND-BOGGLING. I CHOSE LONDON BECAUSE THERE IS MORE LIFE HERE COMPARED TO ITALY ` A LOT OF DISCO, I DON'T KNOW, A LOT OF BAR, A LOT OF SHOP. AND IN PARTICULAR THERE IS A JOB FOR ME. THAT VERY JOB STARTS TOMORROW, SO ALLESSANDRA MUST LEAVE THE BRIGHT LIGHTS OF COVENT GARDEN FOR HER NEW HOME WITH THE TRENT FAMILY, WHERE SHE'LL RECEIVE BED AND BOARD PLUS �80 A WEEK FOR HER EFFORTS. HELLO. HI! HOW ARE YOU? NICE TO SEE YOU. COME IN THE KITCHEN. TO HELP LITTLE WILBUR AND BUZZ GET TO GRIPS WITH THE NEW ORDER, THEIR PARENTS HAVE DECIDED ALLESSANDRA NEEDS SOME REBRANDING. WE'VE TOLD THE BOYS THAT YOU'RE AUNTIE ALLESSANDRA. OH, YEAH. COS IF THEY THINK WE'VE GOT SOMEONE IN TO LOOK AFTER THEM,... OH, REALLY? ...THEY MIGHT KICK-OFF A BIT. YEAH, ONE OF THEM ESPECIALLY. YEAH, YEAH. IT'S GOOD, NO? BECAUSE FOR THEM I AM A PART OF THIS HOUSE NOW. IT'S, UH... IT'S GOOD. AS AUNTIE ALLESSANDRA SETTLES IN, PARENTS ANNA AND ADRIAN ARE BRACING THEMSELVES FOR SOME OCCASIONAL FISTICUFFS. BUZZ WILL BE FINE. WILBUR WILL BE THE CHALLENGE. SO... 'I'M GONNA THROW HER DOWN THE STAIRS,' HE SAID YESTERDAY. BOTH CHORTLE AND WE WERE LIKE, 'WE WOULDN'T DO THAT TO YOUR AUNTIE. WHY WOULD YOU DO THAT?' AND WE JUST, SORT OF, TRIED TO BRUSH IT OFF. YEAH. I'M WORRIED THAT, I DON'T KNOW, WILBUR DON'T... DON'T LIKE ME. I DUNNO, THIS IS MY WORRY. OK, YOU DO IT. NEXT MORNING AT 7AM, AND THE WHOLE HOUSEHOLD IS DOWNSTAIRS FOR BREAKFAST, EXCEPT THE NEW HOUSEGUEST. I ALREADY SAID TO COME DOWN. I DON'T REALLY KNOW WHAT ELSE TO SAY. THE PLAN IS THAT ALLESSANDRA WOULD BE UP AT 7, BUT SHE'S NOT DOWN YET. WE THOUGHT SHE WAS GONNA BE DOWN AT 7. UM, MAYBE I DIDN'T MAKE IT CLEAR ENOUGH LAST NIGHT. ALL RIGHT, I GOTTA GO. CHILD BABBLES SEE YOU LATER. SEE YOU LATER. BYE. BUZZY, DON'T SCREAM. IT'S WILBUR'S TURN. ENOUGH CEREAL. (SCREAMS) NO. (SOBS) MORNING, HOW ARE YOU? OH. GOOD MORNING. DID YOU SLEEP OK? NOT GETTING OFF ALTOGETHER ON THE RIGHT FOOT, ALLESSANDRA FINALLY MAKES HER ENTRANCE HALF AN HOUR LATE. OK, WE'VE GOT 15 MINUTES, COS WE HAVE TO TAKE BUZZ TO NURSERY AT 8. 8, OK. ALLESSANDRA CAN MAKE YOUR PACKED LUNCH. NO! NO. NO, WHY? WHY? LITTLE DARLING, DO YOU WANT MUMMY TO MAKE IT? OK. THE DEAL IS THAT ALLESSANDRA WILL WORK 25 HOURS A WEEK ON HOUSEHOLD CHORES AND THE BOY'S MORNING ROUTINES FROM NOW ON. BUZZ, COME HERE. COME HERE. COME HERE. OK, LET'S GO. COME ON. THIS MORNING HAS BEEN A LITTLE BIT HARD, BECAUSE SOMETIMES I WOKE UP NORMALLY 9, 9.30. AND THIS MORNING 6, 6.30. WHOA. I'VE OVERLOADED HER WITH A LOT OF INFORMATION, BUT, UM, I THINK WE'LL GET THERE. SHE'LL BE FINE. SHE WOKE UP A LITTLE BIT LATE, BUT IT'S FINE. (CHUCKLES) THERE WE GO. . AT HER LONDON RESIDENCE, STAFFING EXPERT SARA VESTIN RAHMANI'S SEARCH FOR HER VERY OWN SUPER BUTLER IS IN FULL FLOW, AND FOUR FINAL CANDIDATES ARE NOW TO BE CONSIDERED BY THE LADY HERSELF. NOW, YOU KNOW ONE DOESN'T LIKE TO TALK MONEY, BUT WITH A SIX-FIGURE SALARY IN THE OFFING, SARA WILL WANT TO PUT THEM THROUGH THEIR PACES. MY STANDARDS ARE THE HIGHEST OF ANY PERSON I'VE EVER MET. FOR ME TO BE HAPPY WITH THE BUTLER THAT I'M HIRING, HE OR SHE NEEDS TO BE REALLY WELL PRESENTED. YOU DON'T WANT SOMEONE WHO'S SUPER SUBMISSIVE. YOU WANT SOMEONE WHO'S ASSERTIVE ENOUGH, AND THAT BALANCE HAS TO BE JUST RIGHT. THE CANDIDATES WILL COME UNDER THE SCRUTINY OF SARA AND HER TWO WING PEOPLE, FIRST IN A FACE-TO-FACE MEETING AND THEN VIA SOME PRACTICAL BUTLERING TESTS. MEETING THE PROSPECTIVE BOSS FIRST IS 28-YEAR-OLD MATTHEW THOMPSON. I'M JUST GONNA GO IN THERE AND TACKLE THE INTERVIEWS WITH POSITIVITY AND REALLY GO FOR IT. IT'S SOMETHING I'D REALLY LIKE TO GO FOR, AND I HOPE I IMPRESS HER. AT THE MOMENT YOU'RE IN A CORPORATE SETTING, BUT YOU'RE DEALING WITH PRIVATE CLIENTS, RIGHT? I WORK FOR A VERY HIGH CELEBRITY, AND I TRAVEL THE WORLD WITH HIM. DO YOU LOVE WHAT YOU DO? YES, YES, YEAH. WE CAN SEE THAT, DARLING. I'VE NOT HAD A DAY OFF SICK IN OVER TWO YEARS. THIS IS MY LIFE. OK, THANK YOU VERY MUCH, MATTHEW. THANK YOU, MATT. NICE TO MEET YOU. THANK YOU. HE'S SO NICE. LIKE, HE IS SO NICE. I THINK HE WOULD JUST LIKE` HE'D LITERALLY JUST WORK DAY AND NIGHT. YEAH. HOW OLD IS HE? A WORKAHOLIC. IN HIS FOUR YEARS OF SERVICE, MATTHEW'S PROVED HE'S AN ABSOLUTE TROOPER. BUT TYPICALLY SARA WANTS TO SEE IT FOR HERSELF. MY ONE RESERVATION WITH MATT IS THAT HE MIGHT NOT BE QUITE ASSERTIVE ENOUGH. IT'S REALLY DIFFICULT TO TELL FROM A PERSON, COS HE'S QUITE YOUNG, NOT THAT MUCH EXPERIENCE ` THAT WAS THE ONE THING I WANTED TO TEST. MAGGIE, WHO'S THE BLACK DOG, I WAS HOPING THAT YOU COULD JUST TAKE HER FOR A LITTLE WALK AROUND THE GARDEN, AND SEE HOW SHE GETS ON WITH THAT. MAGGIE. COME HERE. (GROWLS) OH, COME ON. EVA, STAY AWAY. EVA, STAY AWAY. DO YOU WANT TO GO FOR A WALK, MAGGIE? JEALOUS. NO, SHE WANTS TO HANG OUT WITH YOU. OK. COME ON, LET'S GO. OH NO, MAGGIE. MAGGIE, NO. OH. OH, LET THEM. GOOD SAVE. GOOD SAVE. EVA, COME HERE. NO. (LAUGHS) COME ON, COME ON. THAT COULD BE, LIKE, THE BEST SAVE THAT I'VE EVER SEEN. WELL DONE. I HOPE I DEALT WITH THE SITUATION OK, BUT I THINK IT DOES SHOW THAT IF I'M OUTSIDE WITH HER WALKING, AND ANOTHER DOG DOES ATTACK, I CAN JUST QUICKLY GRAB HER AND LOOK AFTER HER, BUT IT WAS ALL LIKE, 'OH.' (CHUCKLES) (GROWLS) JUST THE WAY HE DEALT WITH IT WAS REMARKABLE. I WAS REALLY IMPRESSED. NEXT TO HAVE AN AUDIENCE WITH THE PRINCIPAL IS COLOMBIAN-BORN ADRIANA CARDONA, WHO'S EAGER TO PROVE THAT LACKING SOMETHING IN THE TROUSER DEPARTMENT HAS NO BEARING ON BUTLERING ABILITY. TRADITIONALLY, BUTLER IS A MAN'S ROLE. YES. SO I'M JUST INTERESTED TO KNOW WHY YOU GOT STARTED IN IT. THANK YOU FOR ASKING ME THAT. NO, IT'S NO PROBLEM. BECAUSE FOR ME IT'S A LITTLE DIFFICULT TO FIND A JOB, BECAUSE THE MAD KIDS ABUSE, ASKING FOR THE BUTLER GUY. AND IT'S A LITTLE BIT CHALLENGING. BUT I HOPE SO. THIS IS MY POSITION. (LAUGHS) ANOTHER QUESTION ` UM, YOU WERE DOING A ROLE IN LONDON FOR A VERY VIP COUPLE. WAS THAT JUST A TEMPORARY ROLE? IT'S A TEMPORARY ROLE. I COVERED THE HOLIDAY PERIOD FOR THE PERMANENT HOUSEKEEPER THEY HAVE AT THE MOMENT. DID THEY GIVE YOU REFERENCE? WERE THEY HAPPY WITH YOUR WORK? I DON'T HAVE A REFERENCE FROM THEM, BUT I CAN ASK THE PA FOR MY REFERENCE. ANY OTHER QUESTIONS, SARA? I AM DONE. OK. ADRIANA, THANK YOU VERY MUCH. OK, I WOULD LIKE TO SAY THANK YOU FOR THIS OPPORTUNITY, AND REALLY NICE TO MEET YOU. THANK YOU. I FEEL CONFIDENT, YOU KNOW? FINGERS CROSSED. (LAUGHS) UH, NO. (CHUCKLES) WHY ARE YOU LAUGHING? BECAUSE YOU HADN'T TO THINK ABOUT` NO, NO, THAT'S JUST NOT A MATCH. I DO THINK THAT SHE'S A GENUINELY HARD WORKER AND SHE'D PROBABLY BE NICE FOR SOMEONE. I CAN'T SEE THAT SHE'D GET MY LIFESTYLE AND BE IN A CONVERSATION WITH ME. SHE WASN'T THE RIGHT MATCH FOR YOU. I DON'T THINK` I COULDN'T SEE YOU HANGING OUT WITH HER. YOU KNOW? ACCORDING TO SIR WALTER SCOTT, DISCRETION IS THE PERFECTION OF REASON AND A GUIDE TO US IN ALL THE DUTIES OF LIFE. WHEN MOST ENTER A ROOM, THEY MARK THEIR PRESENCE WITH A BANG. DOORS SLAM HOWEVER A BUTLER MUST ARRIVE LIKE AN APPARITION. THE TRICK IS NEVER LET GO OF THE HANDLE AT ANY POINT. OPEN THE DOOR, PASS THROUGH, EXCHANGE HANDS KEEPING THE HANDLE DEPRESSED, THEN CLOSE SO DOOR SILENTLY MEETS FRAME. RELEASE THE HANDLE AND GO ABOUT ONE'S BUSINESS. NO MATTER HOW URGENT THE NEED, ALWAYS GO GENTLE INTO THAT GOOD NIGHT. QUIET CONVERSATION IN SOUTH-WEST LONDON, ITALIAN STUDENT ALLESSANDRA IS FOUR WEEKS INTO THE JOB AND GETTING USED TO BEING AN PAIR FOR THE CHARMING TRENT FAMILY. NOW IS BETTER. AT THE BEGINNING, IT WAS VERY HARD, BUT NOW I AM ENJOYING WITH THE KIDS, WITH WILBUR AND BUZZY, BECAUSE THEY START TO SPEAK WITH ME HOW THE DAY GO. YEAH? (LAUGHS) WHILST ALLESSANDRA MUCKS IN WITH THE KIDS, ANNA'S BUSINESS IS BOOMING. SINCE TAKING ON AN AU PAIR, IT'S FREED UP MY TIME. BEFORE I HAD TO FINISH AT 2 O'CLOCK TO RUSH TO SCHOOL TO PICK UP WILBUR AT 3. BUT THE HELP HAS FALLEN SHORT IN OTHER DEPARTMENTS. ALLESSANDRA IS GETTING ON REALLY WELL, BUT WE DO GET THE IMPRESSION THAT, UM, SHE DOESN'T REALLY LIKE WORK. (CHUCKLES) I THINK SHE ENJOYS BEING WITH THE BOYS, BUT IT'S THE OTHER BITS AROUND IT, SO I HAVE TO WRITE DOWN, LIKE ` DINNER AT 5, CLEAN UP DINNER 5.30. ALLESSANDRA DEFINITELY DOESN'T LIKE IRONING MY SHIRTS. (WHEEZY LAUGH) UM, SO WE'VE ASKED HER A FEW TIMES WHY SHE DOESN'T DO IT, AND SHE JUST TURNS AROUND AND SAYS NO. (SCREAMS) FOR THE TIME BEING, THOUGH, IT'S A QUESTION OF KEEPING CALM AND CARRYING ON. (SCREAMS) BECAUSE I DON'T LIKE IRONING, BECAUSE IT'S BORING. IT'S SOMETHING THAT I DON'T LIKE. AND, UH, I PREFER THIS. (LAUGHS) HELLO, BUZZARD. OI, WHAT ARE YOU DOING? HOWEVER WITH BABY NUMBER THREE ONLY TWO MONTHS AWAY, ANNA AND ADRIAN HAVE CALLED A PROGRESS MEETING WITH ALLESSANDRA. I JUST WANTED TO CHECK THAT YOU'RE OK. YEAH. YOU KNOW, JUST FOR YOUR CHANCE TO TALK, REALLY. HMM. YEAH. WELL, HOPEFULLY WE WON'T HAVE TO KEEP WRITING LISTS SOON. NO, NO, NO. I AM AT THE MOMENT BECAUSE I FEEL THAT THEN, AT LEAST, I KNOW THAT THE JOBS WILL GET DONE. YES. NOW, YES. WHEN THE BABY COMES, WE WILL BOTH BE GONE. MM-HM. HIRED LARGELY TO BE ON HAND AROUND THE ARRIVAL OF THE NEW BABY IN EARLY AUGUST, ALLESSANDRA WANTS TO DISCUSS HER SUMMER PLANS WITH THE FAMILY. I WOULD LIKE LEAVE 27 OF JULY TO GO TO SOUTH ITALY. I MEAN, THAT'S RIGHT IN THE MIDDLE OF WHY WE ACTUALLY HIRED YOU, ISN'T IT? (CHUCKLES) YEAH. YEAH. SO IT'S NOT IDEAL FOR US. COS DO YOU REMEMBER WHEN WE SAID WE WERE HAVING A BABY ON THE FOURTH. I KNOW, I KNOW, I KNOW, BUT I HAVE BOOKED MY TICKETS. YEAH. HMM. THERE'S NOBODY ELSE. COS MY MUM CAN'T COME UP. SHE'S WORKING. HMM. HMM. IT KINDA PUTS US BACK AT SQUARE ONE, REALLY. IT DOES A BIT, TO BE HONEST. (INHALES DEEPLY) OK, I'M GONNA START SOME DINNER. ALL RIGHT. I GO ONLY ONE TIME PER YEAR IN SOUTH ITALY TO SEE MY GRANDPARENTS. AND I GO ALWAYS IN AUGUST OR JULY. AND THIS YEAR IS AUGUST. (CHUCKLES) SHE DEFINITELY DIDN'T TELL US WHEN SHE CAME HERE. 100%. NO. NO. (CHUCKLES) SHE FOUND OUT WHEN THE BABY'S COMING AND THEN BOOKED THE BLOODY HOLIDAY OFF. (LAUGHS) BEFORE TO COME INTO THIS HOUSE, I TOOK MY FLIGHT, MY TICKET TO COME BACK IN ITALY TO VISIT MY PARENTS, GRANDPARENTS IN SOUTH ITALY, AND I DIDN'T KNOW THERE WAS A NEW KID. (LAUGHS) I'M ACTUALLY GONNA SAY WE CAN'T DO THAT, BECAUSE` IT DEFEATS THE WHOLE PURPOSE. YEAH, I KNOW. I'LL GO THROUGH IT LIKE SHE'S MY DAUGHTER, AND WE'LL SIT DOWN AND WE'LL LOOK AT THE DATES THAT SHE NEEDS TO ARRIVE, AND WHERE SHE NEEDS TO BE, AND WE'LL WORK BACK, AND I'LL LOOK AT REALISTICALLY WHAT DATES SHE CAN GO. . IN NORTH LONDON, SARA VESTIN RAHMANI AND HER TEAM ARE CONDUCTING A SECOND ROUND OF INTERVIEWS WITH POTENTIAL BUTLERS. THEY'VE SEEN TWO CANDIDATES ALREADY. MAGGIE, NO. OH, OH, OH. OH, LET THEM` YEAH, GOOD. GOOD SAVE. MARK SAW HAS OVER 15 YEARS EXPERIENCE AND IS THE NEXT CHAP TO BE PUT THROUGH HIS PACES. I THINK KNOWING THAT IT'S SARA DOES PUT A LITTLE BIT OF EXTRA PRESSURE ON THE INTERVIEW, BECAUSE, OF COURSE, SHE IS SO OVERWHELMINGLY EXPERIENCED IN THIS FIELD. I THINK FOR TODAY'S INTERVIEW I WILL BE COMPLETELY OPEN AND HONEST, AS I THINK IS RIGHT. UH, AND TRY MY VERY BEST TO SHINE. I KNOW YOU'VE WORKED FOR LORDS AND LADIES AND FOREIGNERS AND BRITS. HMM. WHAT SORT OF PEOPLE DO YOU PREFER? I FEEL VERY FORTUNATE TO HAVE WORKED WITH PEOPLE WHO'VE STARTED WITH NOT SO MUCH AND HAVE JUST FOUGHT AND WORKED REALLY HARD TO CREATE A BUSINESS OR LIFESTYLE OR WHATEVER IT MIGHT BE. I'M GUESSING THAT YOUR SERVICE IS TOP-NOTCH. UM. (LAUGHS) I'M NOT GOING TO SAY IT IS, BUT I HOPE IT'S PRETTY GOOD. YEAH. UM, THANK YOU, MARK, FOR COMING AND SPEAKING WITH US. MY PLEASURE. THANKS VERY MUCH. WE WILL COME AND MEET YOU IN A MINUTE. YEAH, THANK YOU SO MUCH. THANK YOU VERY MUCH, SARA. OK, THANK YOU. BYE. HE'S, LIKE, REALLY CALM. YEP. I PICKED UP ON WHEN YOU ASKED HIM ABOUT HIS SERVICE, AND WE WAS LIKE,... HE'S REALLY GOOD AT SERVICE. BUT HE DIDN'T SAY THAT. BECAUSE HE'S MODEST, AND I LIKE THAT. MARK MAY NOT BE THE TYPE TO BLOW HIS OWN TRUMPET, BUT SARA NEEDS TO CHECK FOR HERSELF. SO WE WERE HOPING, MARK, THAT YOU WOULD GET US A BOTTLE OF BUBBLY AND BRING IT UPSTAIRS AND SERVE IT TO US. OK, FINE. TRADITIONALLY, THE BUTLER WAS THE ONE MEMBER OF STAFF ENTRUSTED WITH THE KING'S WINE. PROSECCO. I THINK THAT WILL DO FOR TODAY. SO MARK'S ETIQUETTE SHOULD BE IMPECCABLE. WE WANT TO SEE HOW HE OPENS THE CORK. YEP. YOU KNOW, BACK IN THE DAYS WHEN PEOPLE CELEBRATED, THEY USED TO (IMITATES CORK POPPING). I THINK THAT'S A BIT TACKY. HELLO. GENTLE POP HERE YOU GO. LOVELY. WELL, EFFORTLESS. HE KNOWS EXACTLY WHAT HE'S DOING. YEP. AND, UM, HE MAKES IT LOOK VERY EASY, AND HE'S JUST SO RESERVED, BUT, YOU KNOW, DISTINGUISHED AND... HE'S MODEST. AND YOU WERE HAPPY WITH THE POP, SARA? WHEN` THE WAY THAT HE OPENED THE BOTTLE. HE` YEAH. THERE WAS A LITTLE POP, BUT I THINK THAT WAS GREAT. HE WAS VERY STEADY. UM, MY CONCERN WITH MARK IS THAT HE IS` THAT HE MIGHT BE ALMOST TOO MUCH ON PAR. IT ALMOST FEELS LIKE A PEER, KIND OF, SERVING YOU. IS THAT GONNA FEEL, LIKE, AWKWARD? YEAH. I'M VERY HAPPY WITH TODAY. YOU KNOW, I THINK THERE'S A GOOD OPPORTUNITY HERE, AND I THINK I HAVE A GOOD CHANCE OF BEING OFFERED` CERTAINLY A TRIAL SHIFT AND MAYBE THE JOB. LAST IS BARRY CRICK, WHO SHOULD BRING SOME EXPERIENCE TO THE OCCASION. I'VE BEEN DOING THIS NOW FOR OVER 35 YEARS, AND I'M HOPING TO IMPRESS HER, NOT JUST BY MY WORK BUT BY MY STANDARDS, MY APPEARANCE AND WITH ALL THE KNOWLEDGE I HAVE. WE'VE GOT THAT YOU'RE WORKING AS A FREELANCE BUTLER HOUSE MANAGER. AT PRESENT I'M WORKING RIYADH IN SAUDI ARABIA WORKING FOR THE ROYAL PALACE. YEP. AN EXCELLENT JOB, EXCELLENT, BUT I WAS PROMISED SUITABLE ACCOMMODATION, AND I WAS STUCK IN A HOTEL ROOM, AND I'M STILL IN THE HOTEL ROOM NOW FOR FIVE MONTHS. AND THERE'S ONLY FOUR WALLS AND A WINDOW, AND OPEN UP THAT WINDOW IS ANOTHER BRICK WALL. AH. AND YOU'RE MARRIED, RIGHT? I'M STILL MARRIED, YES. YOUR WIFE IS HERE? YES. BUT YOU'RE HAPPY TO TRAVEL. I'M VERY HAPPY TO TRAVEL, AND MAYBE THAT KEEPS OUR MARRIAGE GOING MAYBE. LAUGHTER ANY OTHER QUESTIONS, SARA? I DON'T THINK SO. ALL RIGHT. THANK YOU SO MUCH, BARRY. I'LL ASK YOU TO RETIRE TO THE DRAWING ROOM. LOVELY. THANK YOU VERY MUCH INDEED. THANK YOU FOR YOUR TIME. BYE-BYE. REALLY SWEET MAN. I LIKE THAT HE'S SORT OF CALM AND LOVING. HE'S JUST PERFECT WITH SERVICE, I'M SURE. HMM. I JUST FEEL SORRY FOR HIM BEING STUCK IN THAT HOTEL ROOM. OH, I KNOW. WITH NO WINDOWS. OH, I KNOW. THE OTHER THING ` HE HAS A VERY SOFT HANDSHAKE. THAT ALMOST MAKES ME NERVOUS. I NOTICED THAT AS WELL. IT'S REALLY SOFT. YEAH, IT WAS VERY SOFT. MOVING ON TO THE PRACTICAL TEST, BARRY'S SOFT HANDS MAY COME INTO THEIR OWN. I WAS HOPING THAT YOU WOULD SHOW US YOUR EXCEPTIONAL SERVICE SKILLS AND TABLE MANAGEMENT AND SET UP FOR ME AND MY TWO GUESTS TONIGHT. CERTAINLY. THANK YOU. FOR CENTURIES, THE ROLE OF THE BUTLER HAS BEEN THAT OF CHIEF STEWARD. SO FOR BARRY AND HIS 35 YEARS OF EXPERIENCE, THIS SHOULD BE A BREEZE. SO, WHAT'S THE GRANDEST TABLE YOU'VE EVER SET. WELL, IT WOULD HAVE BEEN AT 10 DOWNING STREET. THE REASON I WANT THIS JOB ` OBVIOUSLY I'M NOT A YOUNG SPRING CHICKEN ANY MORE. AND I LIKE TO NOW JUST FULFIL MY LAST EIGHT TO 10 YEARS WORKING FOR A NICE PERSON WHO UNDERSTANDS WHAT A BUTLER ROLE IS. (GRUNTS) CAREFUL NOT TO HURT YOURSELF. CORK POPS HEY. NICE. WILL THAT BE ALL? THANK YOU. WONDERFUL. THANK YOU VERY MUCH, BARRY. THANKS, BARRY. SO WHAT DID WE THINK? I MEAN, HIS ATTENTION TO DETAIL WAS AMAZING. YES, HIS ATTENTION TO DETAIL IS AMAZING, BECAUSE I'M THE PICKIEST PERSON IN THE WORLD. I WOULD NEVER EXPECT ANYONE TO POUR THE WINE LIKE THIS. RIGHT. IT'S WAY TOO MUCH. HE SHOULD HAVE SMELLED THE CORK, AND HE SHOULD HAVE SMELLED THE WINE. AH. THE WORLD BUTLER MEANS BOTTLE CARRIER. THAT'S WHERE THE WORD COMES FROM. YOU'RE IN CHARGE OF THE ALCOHOLIC BEVERAGE, SO I WAS A BIT SURPRISED BY THAT. AFTER YOU. NICE. HAVING MET ALL FOUR CANDIDATES PERSONALLY, SARA NOW HAS TO DECIDE WHO BEST SUITS HER REQUIREMENTS. FOR ME, I'M SURE THAT ADRIANA AND BARRY ARE NOT RIGHT FOR ME. DO YOU AGREE? I AGREE. YEAH, I THINK YOU NEED SOMEONE THAT JUST MATCHES YOUR... YOUR PERSONALITY AND YOUR ENERGY MORE. UH, MARK AND MATT ` I REALLY LIKE BOTH OF THEM. I THINK THAT THEY'RE SUPER CANDIDATES, AND I THINK THAT EITHER OF THEM WOULD FIT. THEY'D BOTH GEL. I COULD SEE BOTH OF THEM GELLING WITH YOU. YES. THE FACT THAT WE'VE COME DOWN TO` FILTERED DOWN TO TWO THAT ARE REALLY GOOD. IT IS REALLY IMPRESSIVE. PHEW. . TWO DAYS AGO, WORKING MUM ANNA TRENT MADE A DISCOVERY. HER AU PAIR HAS BOOKED A HOLIDAY ON ANNA'S DUE DATE ` A PERIOD SHE WAS HIRED FOR SO SHE COULD LOOK AFTER THE CHILDREN. SO ALLESSANDRA HAS NOW MOVED OUT, AND RELATIONS ARE A LITTLE FROSTY. WE'VE HAD THIS TEXT BACKWARDS AND FORWARDS, AND I'VE JUST SAID, 'WE WILL DEFINITELY NEED YOU FROM THE MIDDLE OF JULY TO THE END OF AUGUST. 'WE CAN'T ACCEPT A REPLACEMENT FOR A WEEK, COS IT'S NOT FAIR FOR THE BOYS. 'IF YOU WANT TO GO ON HOLIDAY, WE WILL HAVE TO FIND A NEW AU PAIR IN TWO WEEK'S TIME.' AND THEN SHE SAID, 'OK, UNFORTUNATELY I HAVE TO GO.' AND THEN I JUST SAID, 'IT'S YOUR DECISION, BECAUSE YOU DID KNOW THE BABY WAS COMING IN AUGUST, 'BUT IF THE HOLIDAY IS MORE IMPORTANT THAN YOUR JOB, THEN THAT'S YOUR DECISION.' I WILL LOOK FOR ANOTHER JOB. MY FAMILY, FOR ME, IS MY LIFE. I DIDN'T COME BACK FOR CHRISTMAS, FOR EASTER, FOR THE BIRTHDAY OF MY MUM, FOR THE BIRTHDAY OF MY FATHER, AND I WOULD LIKE TO GO TO MY GRANDFATHER IN SOUTH ITALY. THINGS MAY BE DIFFERENT ON THE CONTINENT, BUT ON AVERAGE AU PAIRS STAY WITH THEIR HOST FAMILIES FOR BETWEEN SIX TO 12 MONTHS IN THE UK. BUT THE HOLIDAY DEADLOCK MEANS ALLESSANDRA LASTED LESS THAN TWO. SO WITH ONLY EIGHT WEEKS UNTIL HER THIRD OFFSPRING ARRIVES, ANNA HAS LITERALLY BEEN LEFT HOLDING THE BABIES. IT'S CURRENTLY 10.30, SO IT'S COMPLETELY THROWN MY WEEK. HOLDING ON! THERE'S NOTHING WE CAN DO ABOUT IT. WE JUST HAVE TO CARRY ON, YOU KNOW, WORK THINGS OUT LIKE I'VE ALWAYS DONE. SO WE'RE JUST GONNA HAVE TO KEEP LOOKING, BASICALLY. (LAUGHS) I'D BETTER. WILBUR, SHOES. LET'S GET BACK AND HAVE SOME DINNER. WHAT SHOULD WE HAVE FOR DINNER? POO-POO. OH, YUCK! ELSEWHERE IN LONDON, SWEDISH-BORN ENTREPRENEUR SARA VESTIN RAHMANI HAS BEEN INTERVIEWING FOR A NEW PERSONAL BUTLER. AFTER SEEING FOUR CANDIDATES, TOP OF HER PILE WERE MARK SAW AND MATTHEW THOMPSON. BUT SHE'S NOW FACING SOME UNEXPECTED PROBLEMS. SO I'M FLYING FIRST THING ON SUNDAY MORNING. MY CIRCUMSTANCES HAVE RADICALLY CHANGED, AND I'M HAVING TO GO TO SWEDEN, BECAUSE MY MUM IS NOT VERY WELL. UH, SO I'M HAVING TO PUT THE BUTLER SEARCH ON HOLD FOR THE TIME BEING. I'M NOT SURE FOR HOW LONG, BUT BECAUSE I'LL BE OUT OF THE COUNTRY, I NEED SOMEBODY TO BE LIVING IN ONE OF MY APARTMENTS AND JUST LOOK AFTER THE DOGS AND MAKE THEM FEEL COMFORTABLE ` AND MAKE ME FEEL COMFORTABLE. SARA'S ALREADY FOUND A POTENTIAL DOG NANNY TO TAKE CARE OF HER OTHER LOVED ONES. THE ONE TINY ISSUE IS THAT THIS PARTICULAR CANINE CARETAKER IS IN SWEDEN. SO IT'S OVER TO HER RIGHT-HAND WOMAN LUCY TO MAKE THE MAGIC HAPPEN. OFF THE BASE OF, LIKE, WHAT SHE LOOKS LIKE IN THE COMMUNICATION, SHE'S THE ONE THAT I WANT. SHE'S ACTUALLY A QUALIFIED NANNY. THAT'S PERFECT. SHE GREW UP WITH DOGS, AND SHE KNOWS HOW TO TRAIN THEM. I'VE BEEN IN TOUCH WITH HER QUITE A LOT, AND I'M KEEN TO PLACE HER, BUT I WAS MAYBE WONDERING IF ONE OF YOU COULD DO A LITTLE BIT OF, LIKE, MAYBE A SKYPE INTERVIEW WITH HER? OK. MY TEAM ARE VERY USED TO THINGS CHANGING IN MY LIFE AND ME HAVING TO TRAVEL PLACES LAST MINUTE. AND I THINK THAT LUCY IS USED TO ADAPTING TO MY NEEDS. HI, JENNY. HELLO. HELLO. HOW ARE YOU? ONCE SARA LEAVES THE COUNTRY, YOU'LL BE LOOKING AFTER THE APARTMENT, YOU'LL BE LOOKING AFTER THE DOGS, WHICH IS OBVIOUSLY THE FOCUS OF THE ROLE. SO YOU'RE GOOD AT KEEPING, LIKE, DOGS IN LINE AND TRYING TO GIVE THEM A BIT OF DISCIPLINE, AND OBVIOUSLY DOGS JUST LOVE ROUTINE, SO THE MORE THAT YOU GIVE THEM ROUTINE AND NOT LET THEM EAT THINGS THEY'RE NOT MEANT TO EAT AND ALL THAT TYPE OF THING. YEAH. YEP. COOL. AND, UM, I LOOK FORWARD TO MEETING YOU. YEP, YOU TOO. PERFECT, JENNY. I'LL SPEAK TO YOU SOON. CIAO. BYE-BYE. BYE. YEAH, I MEAN, IT'S BEEN A PRETTY QUICK JOB PLACEMENT. I MEAN, THAT'S THE WAY THE COOKIE CRUMBLES ` SOMETIMES JOB PLACEMENTS TAKE MONTHS, OTHERS I CAN MAKE A PHONE CALL AND 20 MINUTES LATER THE BUTLER'S BEING FLOWN OR THE DOG NANNY OR WHOEVER'S BEING FLOWN SOMEWHERE, AND THEY'RE IN A POSITION, SO, YOU KNOW, IT DOESN'T REALLY PHASE ME. THIS IS WHAT I DO. A MERE 72 HOURS LATER, EMERGENCY DOG NANNY JENNY HAS BEEN AIRDROPPED IN. AND SARA IS BREAKING THE NEWS TO THE GIRLS. I'M GONNA BE LEAVING YOU TWO GIRLS FOR A LITTLE WHILE. AND YOU'RE GONNA GET TO SPEND TIME WITH YOUR NEW DOG NANNY. HOPEFULLY SHE'S GONNA GEL WITH BOTH MAGGIE AND EVA IMMEDIATELY. I'M SURE THEY'LL BE FINE, BUT, UH, JUST IF` I'M NERVOUS. DOOR BELL RINGS STAY THERE. MAGGIE, EVA, STAY THERE. HI. HI. HELLO, JENNY. COME ON THROUGH. THANK YOU. HI, MAGGIE. HI, EVA. WHO'S THIS? IT'S YOUR NEW FRIEND. HELLO. HI. HI, JENNY, SO THIS IS EVA. HELLO, EVA. AND MAGGIE. HI, MAGGIE. EVA LIKES TO CUDDLE FIRST THING IN THE MORNING. THAT'S OK WITH ME. THEY ARE MY BABIES. I HAVE HAD THEM SINCE THEY WERE TINY, AND, YEAH. I'M IN THE SAME POSITION. I LEFT MY CAT WITH MY MUM, AND THEY'RE MY BABIES, SO I WOULD TAKE REALLY GOOD CARE OF THEM. YOU DO SOMETHING TO MY DOGS, I DO SOMETHING TO YOUR CAT. (LAUGHS) WITH HER NEWEST MEMBER OF STAFF SUITABLY MOTIVATED, SARA SHOWS JENNY WHERE SHE'LL BE LIVING WHILST THE BOSS HAS TO RETURN TO SWEDEN FOR THE FORESEEABLE FUTURE. SO THIS IS YOUR NEW BEDROOM, JENNY. LOVELY. YOU CAN HAVE THEM SLEEPING NEXT TO YOU, THEY CAN SLEEP ON THE FLOOR OR THEY CAN SLEEP ON THE SOFA. MAYBE HAVE, LIKE, ONE OF MY ITEMS OF CLOTHING OR SCARF, SO SOMETHING NEXT TO THEM SO THEY CAN SMELL ME. YEAH. I'M GLAD THAT THEY WERE QUITE HAPPY TO SEE ME. THEY LOVE YOU. YEAH. (LAUGHS) I WOULD NOTICE OTHERWISE. SO I FELT A LOT MORE RELAXED. YEAH. PICK UP. YOU'RE GONNA BE OK. PUSS-PUSS. GOOD GIRL. WITH SARA LEAVING RIGHT AWAY, IT'S A BIT OVERWHELMING. BUT THE DOGS ARE REALLY LOVELY. THEY TOOK AN INTEREST IN ME, SO THAT'S A GOOD THING. (LAUGHS) HOPEFULLY I CAN HANDLE IT. (LAUGHS) I DON'T LIKE LEAVING MY DOGS FOR PROLONGED PERIODS, BUT, OF COURSE, YEAH, IT'S WORTH THE MONEY AND THE REASSURANCE FOR ME SO I CAN GO AWAY KNOWING THAT THEY'RE SAFE.