The average New Zealander will spend a third of their lifetime working and up to 160 hours commuting every year. They're a business' greatest asset. To get the best out of this human resource requires a human connection. So we're about to drop a range of New Zealand bosses into an experience that will show them what life is really like for their workers. Will this experience inspire the boss to make meaningful change for their workers? And will employees see their boss through new eyes? Tonight ` Cityguard owner and director Ian Crawford heads to West Auckland to live the life of night shift worker and supervisor, Afia. I think there's a little, um, apprehensiveness about going and doing something like this. But how will this Herne Bay business owner handle the pace of living with Afia... Is it cos your boss overworks you? ...and her brutally honest family? 15 seconds! It will be a journey of highs and lows. I'm a bit saddened by that. But will this experience affect the way he sees his workforce? I'm hoping that you are all together. Will it make him want to improve things for his workers at Cityguard? The experience that I've seen this week ` I think it's just, you know, cemented it for me that it's the right thing to do. (ALL EXCLAIM) Oh my God! Chur! Good on you, Afi. www.able.co.nz Copyright Able 2020 He likes this. My name is Afia Solomona. I have five children. I am a supervisor at Cityguard Security Limited. So cute. I started from the bottom and worked my way up. My first shift, I worked at a school ball event, and then a casual, on call, and then a full-timer, static, team leader, assistant supervisor and a fully-fledged supervisor. I'm very proud of how far I've come, and I am going to keep climbing that ladder. Currently, only two of Afia's children live at home, but the gruelling demands of night shift make maintaining a work-life balance difficult. Lately, my schedule has changed. I get to have four days off and four days on, and so when I'm on four days, I start at 1800 and finish at 0600. So my daily routine is ` I sleep during the day; I get up at 3, spend an hour with my kids, get ready at 4, leave home at 5, and I'm off to work. Life's changed for me ever since I've been doing 12-hour shifts at night. I don't get to see my family as much as I would like to. It is hard. It is very hard. (SOFT, PULSATING MUSIC) I'm in charge of 30-plus people at night. My role as a supervisor is I go and visit my guards out on their static sites. Hey, Sione. Hey. How are you? Oh, good. How's your day going? I love talking to people. I really do. That's the best part about my job. Just going to see them, you know, and make them feel appreciated, make them, you know, feel that they're not out there alone. As Afia and tens of thousands of other night shift workers clock out, the day begins for most Kiwis ` including Afia's boss, Ian. My name is Ian Crawford. I am the Managing Director of Cityguard, which is a manpower services security provider. When I first got involved in this business, after about six or seven months, it became pretty apparent that this industry is... There's not a lot of happiness in it. The fact is the people that work in it generally earn a minimum wage and have little or no future. And then you look at the social aspect of what this business is doing to families and doing 12-hour shifts, and five or six days a week. And it's not uncommon for security guards to be doing 70 or 80 hours. And I saw an opportunity to take a social aspect to this. And, from a financial point of view, I honestly believe if you look after your workforce and you have an engaged level of people, it will be more profitable, because your turnover does drop. All right, Newmarket. Just show us that. Ian identified an opportunity to transform the security industry. Cityguard is the first security firm to institute a living wage across the board, and employee well-being is one of the core values of the company. So with all these transformative policies in place, what can this boss possibly learn from spending a working week with an employee? I think it's always going to have the opportunity to open my eyes to what is going on, and the more that you know about what happens, I think the more that we can all benefit from it. We have a series of building blocks that we've put in place so far, and this is just going to give us an opportunity to have a look at what the next one could look like. I think it's going to be a very interesting week. I'm not actually worried. I do have a few ideas to improve the company, and I am actually looking forward to presenting them to Ian. The first day of the social experiment is here. Ian Crawford packs his bag for a homestay that will take him outside of his comfort zone. My daughter gave me that today because I'm going away. To see if there are ways to make his business more sustainable Ian is leaving his family to live in West Auckland with night shift worker Afia and her family. Understandably, he's a little nervous. I think there's a little, um, apprehensiveness about going and doing something like this. Certainly, having Afia invite me to her house, and for her to have the boss, effectively, come to her place ` I'm sure it'll be a little bit nerve-racking for those guys. But hopefully it'll all settle down really quickly. We should all get on with it. Afia lives in Ranui, an ethnically diverse and tight-knit West Auckland community that she has lived in since arriving from Samoa 30 years ago. It's a fast-growing suburb with a higher-than-average Pasifika population. Well, it looks- I think that we're not far from Ranui. It's not very far away from the football club for Waitemata, and quite a few of our staff live in this area, so it's not unfamiliar to Cityguard. I am feeling excited and nervous at the same time. I'm nervous because this is the first time my boss is coming over to my home. He gets to see what I do outside of work life and, you know, gets to meet my family as well. But the big question is ` will meeting Afia's family alter how Ian does business? He's made big changes already, but shift work takes its toll on health and home life. Will the time spent with Afia bring about further change? Well, we're nearly at Afia's place, so I'm kind of, like, getting a little bit nervous at this point in time. I never thought I'd be doing something like this. It's always something I figured other people would do. Probably despite an outward appearance, I'm actually quite conservative in the way in which we try to approach things and run things. So this is well outside my actual comfort zone. (GASPS) Oh my gosh, Ian! Oh, so good. Hi, Afia. How are you? Hi. Can I hug you? Excuse me. Nice to see you. Welcome, welcome. This is my home. Thank you very much. Fantastic. I'll just take my shoes off, shall I? Big family wall. Yes. I've still got more pictures that need to go up on the wall, but... Right. Yeah. And how many children do you have? I have five. I've only seen the little one at work once, so, you know... Yeah, no, I have five children. Five. Yeah. Fantastic. There's only a few of them at home, but the older ones` You're going to need to get some more wall space so you can put up more photos. I know, I know. Still got that wall to go. (CHUCKLES) Yeah. Still got this side to go as well, so... Right. Plenty of room. It's probably not going to be that- too different from my situation; I have three children. I'd be keen to see how see how she handles the extra two because... it's pretty challenging handling three. Ian's stay begins with a tour of the house he'll be living in for the next few days. OK. Now, these boxes are my grandchildren's toys. You put them all away. Yeah, so we put them all away, so then when they come, we bring them out. Great idea. So, yes. Yeah. This is my kid's room. I will show you, but it's tragic in there. WHISPERS: Please don't... Yeah. WHISPERS: I won't look. OK. (CHUCKLES) This is the bathroom right here. Yeah. Unfortunately, it's a shared bathroom here. Yeah. Got it. Yeah. I hope he's thinking that it's a good family home, because that's how I feel about my home. (CHUCKLES) Great. I'm proud of my house, because it's filled with happy memories, and I've got my family. (OBJECTS CLATTER) The first task for the new flatmates is putting together the bed Ian will be sleeping in over the coming days. Well, the only way I've ever made this stuff work before is to put it all out and have a look. (CHUCKLES) OK. Yep. Oh, God. I hate these things. This is a disaster. Flat-pack boxes are a bit of a nemesis. You know, they say it's gonna take half an hour. In reality, I think it always takes three and two beers. But working together means talking together and opening up. What was your dream job as a child in amongst all of this? I wanted to be an air hostess. What attracted you to that? Did you want to fly everywhere or`? No, no. It was` You liked 'Coffee, Tea or Me?' What was...? It was just the appearance of the ladies. You know how they're very` ...styley. Yeah. Stylish. Yeah. Very immaculate. I don't know what I had as a dream job. I kind of... didn't do that great at school, so I kinda... my options were not that tremendous. (GRUNTS) We got it. OK. Look. We could've been a carpenter. Voila! Voila. (CHUCKLES) So we've got one more to go in here... It appears, even in Afia's home, workplace dynamics are hard to slip out of. He is taking on the role as the boss - as he always does. OK. Now push to me. I think he is a little bit shy, opening up. But, you know, it's just` We've got more days to go. He won't be shy after that. Who is your hero and why? My dad is my hero. I was a daddy's girl. You're a daddy's girl? Yeah. Right. Me being the baby of the family and the girl. So you're the youngest of how many? 14. What? (LAUGHS) Yes. No lying. I was always a daddy's girl. And then when he` when he died,... I made sure that I was going to go and get his name tattooed on, um,... my arm. Right. Oh, OK. So when I went to get it done, I only wanted just the name, but then the guy that did it for me, he asked, 'What's your story with your dad?' And then that's how we ended up doing this whole line. That's really beautiful, isn't it? Yeah. Right. I have no tattoos, so I have nothing to show. (BOTH CHUCKLE) This is the start of a journey. It's only really day one. So I'm pretty keen to see how it's going to unfold. I think we're getting on pretty well for roomies, but it's totally different now. I'm not her boss; I'm a guest in her home. Coming up ` Ian suits up... LAUGHS: Whoa. Wow. ...and experiences life on the beat. Just had a call about an incident up in Cook St. * Cityguard owner Ian Crawford is spending a working week with security supervisor, Afia, to give him a unique insight into how his front-line workers and their families cope with the demands of the job. Today Ian is preparing for his first shift on the beat. He's pulling an all-nighter, joining Afia on her 12-hour shift in Auckland Central. Different role tonight. You know, not being the boss, you know, it's out of my comfort zone. I'm used to, you know, having that situation under control. Never actually gone on patrol, in a uniform, as such. LAUGHS: Whoa. Wow. Oh my gosh! Check you out. Check it out. Check you out. Ready to go to work. Let me check you out first. I just need to check your shoes. That's the best part. Yeah. Tonight I am the boss, and Ian is my... my officer ` my security officer ` for tonight. It's good that he's going to be on the beat with me tonight. He gets to see what the supervisors get to do. On their way to Ian's first-ever night shift, Afia highlights some of the areas where there's room for improvement. This is the peak hour for people finishing work, people... coming from the city, going home, and then coming from this way, going back to either the city... Yep. ...or that way. I guess it's Auckland, though, at the end of the day. It is. Doesn't matter where you're gonna be` At the end of the day, doesn't matter where you're gonna be. Yeah. Yeah. Yeah. So would it be better to, sort of, maybe even start later? Later? Yes. I reckon it would be better to start later. Yeah. You know, traffic would be clear. Way, way clear. Ian's also keen to explore the impact of the job on family life. Are they OK with you coming to work at night? How do they feel about you working at night? You know, being in security, there's a lot of risk and, you know` So, you know, before I leave home, they would say, 'Have a good night, Mum. 'Be safe, please, and get home safe.' And that's what I have to remember every time I go to work and while I'm at work is ` 'I leave home safely, and I will get home safely.' Yeah. I've got a family to go home to. It's very normal to miss your mum if she's going to work, and obviously, there's the extra consideration of the type of job that she does. There's always an element of risk to it. We do our best to make sure we mitigate that and that she gets home safely, but you've got to be conscious there's always an element of risk. With the city pumping, Afia's role means ensuring the Cityguard officers are equipped to deal with whatever comes their way and their gear is up to spec. (BRIGHT MUSIC) Well, let's go check out Mr Winiata in the bridge, see what he's up to. I'm sure he'll be pleased to see me in uniform. (CHUCKLES) Ooh! (KNOCK AT DOOR) Hey! (BOTH LAUGH) Hey! How are you? (LAUGHS) Good, good. It's too hot in here, bro. Yeah, yeah, yeah. Mr Winiata. Mr Crawford, how are you? (BOTH CHUCKLE) Nice to see you, man. Good to see you too. Good to see you in uniform. (BOTH LAUGH) First time, eh? Never seen` First time, eh? Yeah, yeah, yeah. You haven't seen me in uniform before. I've never seen you in uniform. No, no. Just taking Ian around and showing him what I do when I'm on shift. Cool. So, let's check your gears, please. COA. Right. I've got all the radios inside there. Right. OK, let's have a look. What have you got? So, I've got the VHF radio here for all the boats and bridge control and the UHF radio, which I've got to put on charge, cos it's been on all day. Good. Awesome. Perfect. I reckon I can do this check stuff. Maybe I do one next time. Yes, you can. Please do. Thanks, mate. Cheers, Ian. Good to see you, mate. Take care. Good to see you. Hey, sister. (BOTH CHUCKLE) See you later. Behave! (CHUCKLES) Afia does take her job seriously, and I think she's well-respected within the team. And I think tonight you could see that people were genuinely pleased to see her. Button up your second, cos I can see your inside top. She's worked hard to earn their respect, and that's why she's one of the people that we entrust to do that. But there just aren't enough Afias out there. How are we going with getting us another supervisor? Cos you know there's three of us, right? Right. Yeah. It would be really good to have another one on board. It's difficult, because there's only three of us supervisors, and say somebody, you know, (SPEAKS INDISTINCTLY) fall over, us supervisors have to cover. Well, that's basically` We've got adverts running. We're trying. So, I mean,... Any response? ...to try and find somebody that's qualified, that meets the standard that you guys do is proving difficult. We're incredibly short-staffed ` across the board. And finding good staff is always, always an issue. So it's difficult, and this is why I think that paying attention to staff and listening to what they do is a great way to retain them, and another way to attract ones to come and join you. As a security guard, you never know what will happen next ` especially on the night shift. We just had a call about an incident up in Cook St, so we're just going to go up and give support to one of the guys. Ian's getting a taste of the potential danger that Afia and her co-workers face every night. We had a call a few minutes ago about a homeless guy refusing to leave one of the buildings, and the officer called for assistance because he was giving him some grief. And as it turns out, a police car went by as well at the same time, and he's managed to flag him down. And the police have dealt with it, and the guy is now off-site, so we don't have to go up there any more. Yeah, he's off-site now too, so that's all good. There's been quite a bit of radio traffic tonight that you guys haven't been able to hear because we've got it all in our earpieces. There's been a couple of alarm activations, and there's also been a... Somebody's found a door that's unlocked that's been propped open. So it's probably just a cleaner, but it set the alarm off, and we have to turn up to lock it up and put it back. The night shift always sees a spike in criminal activity, which means Afia has to remain vigilant to keep herself and the community safe. Have you seen, sort of, like,... violence or levels of crime increase in the last five years since you've been here? There's more incidents. Yeah. Tonight's been a quiet night. It has been a quiet night. You know, we haven't had to really assist anybody today. Everybody's dealt with what they've come across. But what type of things do you come across? It's seeing` There's a lot of intoxicated people around who are causing a lot of havoc, and having security's presence around, you know, that helps keep it down. Right. Yeah. (SOLEMN MUSIC) As the shift continues deep into the night, this boss has had a taste of the reality of the job. I haven't always run the company. I've done other things. But it certainly made me think of what it's like to be out doing those jobs at night and being part of a bigger team. I don't know about you, but I'm feeling quite tired, actually, at this point in time. (CHUCKLES) Yeah? I'm looking forward to getting home before it gets light. Exhausted after a single night shift, Ian's had a brief insight into the physical toll a night on the beat can have. Coming up ` a family dinner, Samoan-style,... Firstly, I was thinking, 'I wonder how many people are actually going to come?' ...dishes up some home truths. Yeah, nah, I haven't been in church in ages, Ian. Is it cos your boss over-works you? (LAUGHS) How's it going? All good. How's things? Cityguard supervisor Afia is showing company owner Ian Crawford the ropes on the night shift. So, what have we got here? Living with Afia to discover what life is like for his workers, they've just woken up after a 12-hour shift, and Ian found it tough. It was good to have my boss accompanying me, visiting our guards on sites. Morning. I made a cup of tea. Yeah, please. That would be great. Yep. Sure. You know what, I wouldn't mind doing it again. Honest. How'd you sleep? OK, eh? What about you? Yeah. Did you get a good sleep? I'm a bit tired, I must say. A bit tired. You made me walk a lot last night. I'm sorry. You don't look sorry. Well` (LAUGHS) I had fun watching you in pain, you know. Did you? Yeah. MOCKINGLY: 'Oh, really, Afia?' (CHUCKLES) Yeah, I'm pretty tired. I think it's that transition from doing days to nights is definitely tiring. And, you know, you're not quite used to that sleep pattern. And we walked a lot! I think Afia did that on purpose. She just made me walk far more than we normally do, and, you know, she probably could have been in her car a lot of those times. But overall, you know, everybody was where they were supposed to be, which was good. Yep. And I was just, you know... They genuinely seemed pleased to see you. Yep. Ian is feeling very tired because that was his first night working a night shift. It's hard to recover 12 hours overnight, and, you know, you get tired. Having a proper break before you change shifts is definitely something that helps, right? And like you say, you take that first day off` Stay up as long as` Yeah. And then, you know, come night-time, I can sleep. Which is, you know` And then you're on the right path. Yep. Yeah. Yep. We're really conscious about, you know, night and day work for people. If you work nights, we try to keep people on nights, and if you work mornings and mids, we try to keep them on that. So, you know, it is difficult. It's a 24-hour business, so it's a difficult one to manage. Would you come out on a beat with me again next time? No! Why not? (BOTH CHUCKLE) No, I mean, you know, I think it's really, really good to be out and be seen, and... the positive ` I think, you know, these guys would have been pleased to see me actually doing their job. Mm-hm. And, yeah, I think that's really important that they know that we're a) capable, and b) that we're prepared to do that as well. Yeah. It's good for them to see him in uniform, and I think they're expecting to see him more, you know, in uniform, coming out to see them. Ian's had a taste on life on the night shift, but the most important part of Afia's life is family. So, what are we doing today? Well, you and I` You're going to help me cook. Great. What are we going to cook? Have you cooked chop suey before? Chop suey? No, I have never cooked chop suey before. Well... I've eaten it. Well, you're gonna make one. OK. And we're gonna make some raw fish. We're having family dinner. My nephew and my niece and my great-nephew are coming over for dinner. And how big do you want them? It's good to introduce them to my boss, and for them to know this is who that is responsible, you know, making their auntie... work hard. So is this your place, Afia, or do you rent? No, I'm renting. I don't own it. Although, that's my goal ` is to own a house one day. So how does someone like you get a foot on the ladder in this environment that we're in now, where everything is so expensive? What's`? Do you have a plan or`? I know how to budget. I budget. Yeah, which is great. I'm pretty good with budgeting. I was a little surprised that Afia rented, only because she's been so determined in other things. So it just didn't occur to me until we were sitting in the kitchen that this might not be her house. So, yes, I'm... I'm a bit saddened by that. So, the people that we've got working for us now, how many of them are in this situation with you? You know, like, how many, do you reckon, would own their own home? So far, three said they are the same as I do ` looking for houses. Yeah. Yeah. They're going to use part of their KiwiSaver to go towards, and knowing that they will afford it,... Yeah. ...to pay for their mortgage, is because of the living wages that they're getting now. Yeah. Yeah. Just chuck them all in here. I'd like to own a home, and I can pass it down to my children, and knowing that they will be well taken care of. It's just something that I want to do for my kids. Hello! How was school? It was all right. Due to the unsociable hours of night shift, this is the first time Ian will meet Afia's kids. Come with me. Hi. (CHUCKLES) Hello. (BOTH CHUCKLE) How's it going? So, this is my boss. Hi. Mr Ian, this is AJ. Hi, AJ. How are you? He's the baby of the family. And that's Sheena. Hi, Sheena. How are you? The second-youngest of the family. Hello? (BOTH EXCLAIM EXCITEDLY) And then a few of the extended family. Nice to meet you. Hi. This is my boss. I'm her nephew. Oh, fantastic! Remember? Yeah, yeah. I remember now. Hi, nice to meet you. How are you? (SQUEALS) Hey! (EXCITED CHATTER) Well, when I was sitting there tonight and everybody's arriving, I was` Firstly, I was kind of thinking, 'I wonder how many people are actually going to come? 'And did we have enough food?' I have a big family. Yeah. I like big families, because I'm from a big family. Yeah. (LAUGHTER, CHATTER) That's the kind of noise I like to hear ` you know, just my kids and their cousins getting together and, you know, share laughters. It's what life is all about. Dig in. He made the chop suey. Oh, right. Yes, yes. He chopped` Are we gonna get a sore stomach? (BOTH LAUGH) So does everybody actually know what you do for us? It's all she talks about every day. Like, she loooves her job. That's good. You know, I like what I do. No. You love what you do. (CHUCKLES) OK. I love what I do. Yeah. It is good for him to see an insight in what she's like outside of work. I think she was quite proud to open her home to him and just let him` introduce him to the family and what everyone's like, and, yeah, I think that'll work in their favour for their working relationship. But the family have concerns about the impact Afia's work has on her involvement in the community. Church. Bring him to church! She hasn't been in a while, so I'll be shocked... I'll be shocked if she still knows how to get there. (LAUGHS) Yeah, nah, I haven't been in church in ages, Ian. Like, when I do have the Sunday off, I sleep. Yeah. Right. It's like I'm just catching up with some rest. Is it cos your boss over-works you? Is that why? (ALL LAUGH) Nice! Nice! I'll see you later. (ALL LAUGH) Yeah, my nephew was straight up. He's right. He knows. It's because of work, why I don't... why I haven't been going to church. Afia's one to just roll with the punches. She doesn't complain. Whatever's given to her, she'll just do it ` especially if it's something that she's very passionate about. Yep. But we can see it sometimes` You can see it sometimes, yep. ...in her energy during the day. Yeah, she is quite exhausted, but it's nothing that she would ever say, 'Oh, I'm not liking my shifts' or anything, but we know deep down she needs to have that time with her kids like a normal mum at home, kind of thing. And she says she's saving for a house. Yeah. With our family, no one really owns a home, so this is something that she's been working` So if she was to get a home, she'd be one of the first` No, she'd be the first. Like, she wouldn't be one of the first; she'd be the first out of all her siblings. Well, I think tonight has really demonstrated how much family means to Afia. What I've learnt tonight has been that Afia's got a family around her that love, care and respect her. It's always nice, I think, when you put a family together and get to celebrate. (GENTLE PIANO MUSIC) OK, well, it's quite late here now. Dinner guests have gone. Afia's gone to bed. I'm going to head to bed shortly. It was great to meet all the family and everything today. Kind of frightening that nobody else has actually owned a home in Afia's family. There's some things to work on. The fact that we're paying a living wage is giving us something else to think about, because that's gone up again this year. So, look, lots to work on. I thought we were doing a good job. Obviously, we can do better. Have a good night. Coming up ` Ian has doubts about maintaining the living wage. There's a new living wage that's come out in April. It's a big cost to keep maintaining. Oh my gosh! And later, he makes a surprising call. I honestly didn't expect that. Oh! I just went and got some milk. Just like a chocolate milkshake, only crunchy! Who won the race to the shop? BOTH: I did. (EXPECTANT MUSIC) Over the past week, company boss Ian Crawford has been living with security supervisor Afia to discover what life is really like for his 130-strong workforce. I'm sure I'm not the only one... The aim of the experience is to uncover any conditions that can be improved for the benefit of his employees. It's early morning in Ranui, and while an exhausted Afia's catching up on sleep after a week of night shifts, Ian's up early to lend a hand and find out how the family is coping with the unusual living situation. No wonder I like these things, huh? Obviously, not everybody has their boss come and live with them in their house. Mm. Has it, sort of, been like what you thought or`? Not really. I thought it would just be like you coming and then going back to your house, and then coming the next day. Right. So waking up and finding me still here in the morning, you were a bit surprised. Yeah. Mm. (CHUCKLES) It's really weird having Ian here, but we're getting used to it now. Yeah. After missing another morning with her daughter, catching up on much-needed sleep, Afia's off to boot camp to stay in shape for her job, and she's got a big question on behalf of her team. Ian, some people in the office have been asking about... are we going to continue paying for the living wages? There's a new living wage that's come out in April. But, I mean, you know, since 2014, we've gone from $14.75 to $20.55. Yeah. That's a big jump, eh? It's, like, a 40% increase on our core costs. I mean, obviously people want to be paid more, but is there value in sticking with what we're doing now? There is. There is value. Um, it's... It gives them that sense of wanting... to not just turn up because it's the job for them. They become committed and passionate about it because they've got that full support from you. What does it`? In real terms, what does it mean for them to be able to do` What are you able to do differently? It means a lot to me, and I know it means a lot to others as well. I know ` for sure ` that three people that work for us, they're able to save ` like, put some money aside to go towards a deposit on a house. I mean, me, for example ` that's extra money for me to put away to, you know... to increase the deposit that I have already put aside for a house. I know I've had guys asking me about what we're going to do this year. Cos it's a big commitment ` not only just to do it, but to keep doing it every year. Yeah. Cos we don't want to do something and then not do it again, you know? But it's a big cost to keep maintaining. Ian's got a few reservations about the ability of Cityguard to maintain the living wage for all workers. He's also got a few about participating in boot camp. I think it's a great idea for Afia. I have no interest in doing a boot camp. So, youse two on the ropes first. But today Afia's in charge, so boot camp it is. Yep. Make it worthwhile waking up on a Sunday morning. Three, two, one. Oh, too easy. Get those bums down. Four. Good. Then all the way down. Good. 15 seconds. Hang in there, hang in there, hang in there. We're doing well. One` (GRUNTS) Come on. We've still got the stairs to go. Come on. Up. Come on, Afia. Come on. Nice, guys. High fives all round. I feel like I should've been doing this a little bit earlier. You know, we could all do with a bit more exercise. Certainly, probably, better to talk to me after I've got my lungs back in the right place. (PANTS) Shit idea. You and your big mouth. Oh! So, this is how you train for the job? Yes, yes. And this is what I look like after. (BOTH CHUCKLE) It's important to maintain that good fitness, just so that we can keep up with the work that we do. (UPBEAT MUSIC) With exercise out of the way, Sunday afternoon is family time. And there's a surprise in store for Ian. Hey! His family is joining Afia's for an afternoon of bowling. So, this is my son. He's the baby of the family. Hi! This is AJ. This is Leanne. I'm Leanne. Nice to meet you. This is Ian's wife. This is my son, Lucas. Hello! AJ. It's fun! You know, my kids, Ian's kids, playing games together. It's what it's all about. Good luck. Good luck. We've lived massively different lives, but family's really important. So, you know, that's probably another big connection for us. One, two, three. Oh! Ah! Good one! (CHUCKLES) Sorry. After six years working for Ian, this is the first time the two families have come together, and the connection's had a real impact. With the experience nearing the end, it's given Afia some new-found courage to open up to her boss. You believed in me, and you saw something in me, and you knew that I had potential. We saw that. We did. I know. I know. And you made damn sure that I was going on a straight line, Ian. And, you know, if you saw me doing something wrong, you'd be like, 'Do you need me to call your mother, Afia?' You know, so` Well, it was an effective way to manage, wasn't it? And it worked! Getting your mother to do it! I know! And it worked, you know. And, um... I have an uncle who I have the utmost respect for, and, you know, that is how I look at you. Uncle Ian. Uncle Ian. (CHUCKLES) Uncle Ian. It's a bit of a privilege. You know, family is really important to her, and for her to view me in that way, I guess` You know, it's a pretty special thing. Monday, we're back to work, and, you know, you won't be in for a couple days, but` No, no. Things will be` It's never going to be quite the same now, because I've seen` experienced what's going on with you. You know, still don't be late for work though. (CHUCKLES) Oh, no. No. Things have changed between Afia and I. There's certainly a stronger bond than there was before we started. I liked her for a whole lot of reasons. Now I like her for a whole lot more. (LAUGHS) Don't worry. I won't call you Uncle Ian in front of everyone. Coming up ` Ian makes a tough call. It's really a case of just needing to do a little bit more tweaking back at the office, and check if we're actually going to get the result we really are trying to achieve. (ALL EXCLAIM) ...and a shock decision catches Afia off-guard. I'm just, kind of, lost for words. So (SOBS) I guess what I'm saying is ` you... complete me. TEARFULLY: You complete me. (INHALES DEEPLY) Get the complete look with up to $2500 worth of free accessories on any new Toyota. Plus, every vehicle's backed by (SOLEMN, REFLECTIVE MUSIC) It's the final day of the experiment and time for Ian Crawford to pack his bags and return to his life as managing director of Cityguard Security Limited. Will his experience living with Afia and her family have an impact on what he decides to deliver for all his workers? The last few days has given me a lot of time to reflect on what we're currently doing. I think Afia's situation is probably quite... It's a good representation of what, probably, our other workers are experiencing. And I think I've got a plan for what we can do to improve on what we've already done. So I'm looking forward to putting something on paper and coming up with an answer. So what will this answer look like for his 130-strong workforce? And will it have a meaningful impact on their standard of living? OK, Nathan. Morning. Morning, morning. Showtime. We'll do that video and make the announcement about Living With The Boss. Have you got all your bits and pieces you need? Yes, ready to go. OK, well, let's go and do it in the boardroom and... Cool. As a 24-hour company, it's impossible to gather the troops, so Ian uses internal video to communicate. And today the boss has an extra special update. Hello, everyone. Well, it's never a dull day at Cityguard. We've been out and about this week. Across town in Ranui, Afia and her family have gathered to see if Ian's experience walking in her shoes has paid off for the workforce. So, I'm kind of curious to... to hear what Ian has to say about his experience of staying here. All right, guys. I know you guys have met my boss, but here's my boss. Here he is. Hello, everyone. Well, it's never a dull day at Cityguard. Cityguard employees everywhere tune in to Ian's announcement. ...spent this last week at Afia's house and living with her family, doing the things that she usually does, which has been quite an eye-opener for us, again. Afia has effectively been right through the ranks with us, and her experience of being involved with the living wage and the difference that it made in her life for the things that she can do, it's reinforced the fact that I think that paying a living wage makes a massive difference to everyone. So as a result of spending this time, I think we're going to reinvest and recommit to the living wage. And in September this year, we will bring our base rate, our minimum rate, up to $21.15 and retain our status as a living wage employer. Good, eh? Yeah. The experience that I've seen this week, I think it's just cemented it for me that it's the right thing to do, so you guys can probably buy Afia a cup of coffee next time she's there. You're welcome. (CHUCKLES) That's awesome. For the majority of the people that's in the company, they are on a living wage. They'll go, 'Yeah!' You know, there's a little more money in their pocket. You know, being security, we get paid minimum wage, normally, with other companies, and we tend to be` That pay packet is just pretty much` We're working just pay packet to next pay packet without any, like, saving. So with this living wage, it tends to make us feel like, 'Hey, we can put a couple of dollars away to help with that goal of getting, maybe, a home.' I literally did the job with Afia. We came in from home, and we did the travelling and what time she leaves. So for the supervisors that are involved in that night shift, we're going to change the hours a little bit. So no longer going to start at 5.30. We're going to move that out to 7.30,... Yay! ...and as a result, they're going to end up with another three hours in, sort of, time every day before their shift to spend with their family. You know, family is a core value for us as well, so that, kind of, is in line with what we're doing. I guess the biggest thing that was a surprise to me was out of the 14 members of Afia's family, none of them own a home, and Afia, she's never been home to Samoa in 30 years. And one of the reasons for that is that she's been saving, and her sole goal is to own her own home. As you know, we support a lot of people in the community ` one of them being the Waitemata Rugby Club. You know, we give to the community; we're involved in the community. So over and above that this year, I'm going to look to support Afia on a personal note, and we're going to give Afia $10,000... Oh my God. ...towards her Super Saver. Oh, chur! Good on you, Afi. You know, yeah, she deserves it. Hopefully that will just be able to get her going a little bit quicker. She's done all the hard work for a very long time, and I think we invest in the community, and I think this year, we're going to invest internally as well. So Afia, thanks for sharing and spending the week with us. It's been tremendous. And being so open and honest has made it an easy decision to pay the living wage for me. But I just really think that it's a privilege to be able to give you $10,000 towards your deposit when it's needed. (LIGHT CHUCKLES) Lucky. Lucky Afia. It motivates us to, kind of, do what she did ` starting from the bottom of the ranks, climbing her way to the top. You know, it takes a lot of time and hard work. And, you know, when you put in the hard work, this is the type of stuff` you know, the rewards that you tend to get. And, yeah, salute to her. (LAUGHS HAPPILY) (UPLIFTING MUSIC) Just kind of lost for words at the moment, cos I honestly didn't expect that. I was aiming for something for` that would benefit everyone at work, but I didn't... Yeah, I didn't expect that. Next time ` GO Rentals managing director James Dalglish takes on the challenge to live the life of one of his 180 nationwide staff. I don't know much about Saudi Arabia, where he's from, and not so much about his culture, either. But how will this expat Englishman cope with leaving his young family to live with Saudi-born IT specialist Ali? Oh, James! (CHUCKLES) And how will he handle the heat in Ali's kitchen? When I was working at that time, money was a big issue. It will be an experience that takes this boss full circle ` back to where he started. Dear, oh, dear. That's going to be a real cock-up. But can Ali inspire James to improve conditions for the lowest-paid workers at GO Rentals? What?! www.able.co.nz Copyright Able 2020 Made with the support of NZ On Air.